Being an IHG member this is one of the best hotels which acknowledges your loyalty to them and they went out of their way for my family and I. We visited Hong Kong for a family reunion and also to celebrate my Dad's birthday. Coby and Eugine had everything ready for my family prior to coming to Hong Kong. I was emails 3 days before coming if I needed anything prior to our arrival. They also helped book a meal at Nobu (at the Intercontinental) prior to our arrival. Thank you so much. I highly, highly recommend staying at this property.