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“Oriental Heaven”

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Hotel Jen Hong Kong
Ranked #62 of 719 Hotels in Hong Kong
Certificate of Excellence
Tullamore
Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Oriental Heaven”
Reviewed 27 May 2014

This review is long overdue and I hope that there is no time limit imposed by Trip Advisor! Anyway, I brought my daughter to Hong Kong for her 21st birthday present a little while ago and always meant to write a review of the hotel and the restaurant. We were booked into Traders hotel and albeit a large hotel, our whole experience was restful and relaxing. We particularly enjoyed the 'sage green' soft furnishings and decor of our room, which added to the peaceful feel of the place. All the staff we encountered on our holiday were friendly and helpful with customer service being their priority, as nothing was too much trouble for them. The restaurant was magnificent - we ate there most evenings but on the day of our departure, we ate at the lunchtime buffet which was out of this world - the range and quality of the dishes on offer and the attention to detail, was first class.

  • Stayed July 2013, travelled with family
    • Value
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Helpful?
1 Thank Susan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traders_Hotel-HK, Manager at Hotel Jen Hong Kong, responded to this review, 10 June 2014
Dear Susan C,

Thank you for choosing Traders Hotel, Hong Kong for your current visit to Hong Kong, and your time to write about us.

Our special thanks to your writing about your pleasant experience even after so many months! Your feedback is one of our best means to continuously improving.

Thank you very much for your patronage and we look forward to welcoming you soon again at Traders Hotel, Hong Kong.

Sincerely

David Preisig
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
  • Location
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  • Service
  • Value
  • Cleanliness
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Shanghai, China
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 May 2014 via mobile

Living in HK for 13 years you appreciate everything that it is and isn't. I've stayed here more than 30 times. Great staff Wendy and Brenda... Like cheers everyone knows my name. They have proper cribs for the baby, clean ... Attentive staff.. A can ride away for now to central but the mtr will be open soon.. but that's alright worth the cab ride...

  • Stayed May 2014
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shanghainezer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traders_Hotel-HK, Manager at Hotel Jen Hong Kong, responded to this review, 29 May 2014
Dear Shanghainezer,

Thank you for choosing Traders Hotel, Hong Kong again for your current visit to Hong Kong, and your time to write about us.

We are delighted to learn that you enjoyed staying with us, found our colleagues accommodating and our guestroom clean. Your feedback is one of our best means to continuously improving. We shall surely revert your comments to our colleagues, especially Wendy and Brenda.

Thank you very much for your feedback and we look forward to welcoming you soon again at Traders Hotel, Hong Kong.

Sincerely

David Preisig
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra
Level Contributor
160 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 27 May 2014

I was pleased that I booked the Traders Hotel Hong Kong for a three-night stay at the end of March 2014. My room, 2207, had a good harbour view towards West Kowloon, and, while quite compact, offered a clever design that maximised usable space. The decor was crisp, stylish, modern and comfortable. Maintenance and cleanliness couldn't be faulted. My room rate included use of the Traders Club Lounge on level 28, something that I thoroughly enjoyed. The breakfasts and evening snacks were good quality, I thought. All the staff with whom I had contact were welcoming and efficient. The hotel location was a new area for me. I found the area interesting in itself--and well positioned for exploring Hong Kong. From the airport, there is a fast bus service that calls at a stop only a hundred metres from the hotel door. Other reviewers have noted that Hong Kong's tramway service is close to hand for an always interesting trip to Central. I'd also mention that bus services from the area are also frequent.

Room Tip: My harbour view room was bright, the view excellent.
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  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank CanberraSteve38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traders_Hotel-HK, Manager at Hotel Jen Hong Kong, responded to this review, 29 May 2014
Dear CanberraSteve38,

Thank you for choosing Traders Hotel, Hong Kong for your current visit to Hong Kong, and your time to write about us.

We are delighted to learn that you enjoyed staying with us, found our colleagues accommodating, guestroom function and breakfast and evening snacks on the Traders Lounge impressive. Your feedback is one of our best means to continuously improving.

Thank you very much for your feedback and we look forward to welcoming you soon again at Traders Hotel, Hong Kong.

Sincerely

David Preisig
General Manager
Report response as inappropriate
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Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 May 2014

By the time this review is written, I have already stayed at the Traders in Hong Kong for over 10 nights in the last several months. All the rooms I have stayed have been very well maintained and clean and I have been sleeping very well at the Traders. Note that all the rooms (except the suite) are of the same size but the layouts of different room types are different. I prefer the walk-in showers in the Deluxe Rooms. Superior Rooms are fine but the bath tubs are shallow and the shower heads are mounted on the walls which make showering less enjoyable.

Breakfast was of decent quality but not much of a choice. The gym was not big but it was equipped with most stuff you need for a quick workout. Pool area was quite nice to chill under the sun (although I have not tried the pool yet).

Staff are well-trained, polite and friendly. Most of the time they try to answer your questions immediately and solve your problems efficiently. However, I feel that the hotel is under-staffed at times which is not really the staff's problem.

Shuttle service has made the location of this hotel less of a problem. There is a shuttle between the hotel and Central every hour and it makes travelling to and from work easy as long as you remember the shuttle schedule. It also stops right in front of the Airport Express Link station so it is very convenient for those travelling to and fro the airport. In my opinion, it would be nicer if the shuttle can run more frequently, say, every half an hour.

Room Tip: The Traders Club Rooms are worth the extra dollars - nicer rooms, access to the Traders Lounge, Brea...
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  • Stayed May 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank lmwmag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traders_Hotel-HK, Manager at Hotel Jen Hong Kong, responded to this review, 29 May 2014
Dear Ming Wai L,

Thank you for choosing Traders Hotel, Hong Kong again for your current visit to Hong Kong, and your time to write about us.

We are delighted to learn that you enjoyed staying with us, found our guestroom clean and functional and colleagues helpful. Your feedback is one of our best means to continuously improving. We are aware of the frequency of our shuttle bus and improvement plans are currently in place to remedy this situation.

In the meantime, should you want to provide more information, please contact us via david.preisig@tradershotels.com. Thank you very much for your feedback and we look forward to welcoming you soon again at Traders Hotel, Hong Kong.

Sincerely

David Preisig
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mississauga, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 May 2014

Recently stayed at Traders for a week and found it was well located with easy public transportation and taxis always available. The food was excellent and had a choice of western and Asian dishes. The rooms, public areas and pool were very clean and well maintained. The staff, from Josie the director of marketing to the chambermaids and everyone on the front desk were super polite and helpful. A great place to stay!!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtice, Canada
1 review
Reviewed 24 May 2014

Great rooftop pool very clean and well maintained.........the staff was super friendly and efficient most notable ones where; Josie director of sales, Lucy and Jessie on the front desk, Raymond the bellman, especially Jay who handled my very heavy luggage which probably weighed more than he did.....a great hotel and good value for the money .

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traders_Hotel-HK, Manager at Hotel Jen Hong Kong, responded to this review, 26 May 2014
Dear Lynne L,

Thank you for choosing Traders Hotel, Hong Kong for your current visit to Hong Kong, and your time to write about us.

We are delighted to learn that you enjoyed staying with us, found our colleagues accommodating and enjoyed our Rooftop pool. Your feedback is one of our best means to continuously improving. We shall surely revert your comments to our colleagues, especially Josie, Lucy, Jessie and Jay.

Thank you very much for your feedback and we look forward to welcoming you soon again at Traders Hotel, Hong Kong.

Sincerely

David Preisig
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 May 2014

Stayed at Traders on our way to Male so it was just one overnight. I have stayed here before and I find it a nice hotel in a good position. You can walk to the nearest MRT station but it does take some time. The best thing is to make sure you have an octopus card (public transport) and take th iconic hong kong tram to central station and from there you can commute anywhere. I see the western extension to the MRT is almost finished and the new station is right outside the front door - hopefully the won't hike the rates too much. The rooms are small but smart and always clean and neat. Staff are helpful and friendly. They seem to be doing some work on the front desk at the moment so check in and out is being done at a table - short term I hope.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kasper G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traders_Hotel-HK, Manager at Hotel Jen Hong Kong, responded to this review, 26 May 2014
Dear Kasper G,

Thank you for choosing Traders Hotel, Hong Kong again for your current visit to Hong Kong, and your time to write about us.

We are delighted to learn that you enjoyed staying with us, found our colleagues accommodating and our guestrooms clean and neat. Your feedback is one of our best means to continuously improving.

Thank you very much for your feedback and we look forward to welcoming you soon again at Traders Hotel, Hong Kong.

Sincerely

David Preisig
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Jen Hong Kong

Property: Hotel Jen Hong Kong
Address: 508 Queen's Road West, Western District, Hong Kong, China (Formerly Traders Hotel, Hong Kong)
Region: China > Hong Kong > Sai Wan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#44 Business Hotel in Hong Kong
#48 Family Hotel in Hong Kong
#55 Romantic Hotel in Hong Kong
#57 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Jen Hong Kong 4*
Number of rooms: 283
Official Description (provided by the hotel):
Hotel Jen Hong Kong, offers 283 elegant rooms and suites. From the economical to opulent, each room is characterised by clean lines and functional creativity. These accommodations are enhanced by wireless Internet connections, LCD televisions and sweeping views of Victoria Harbour, Hong Kong city and distant mountains. 3 Rooms caters to disabled guests, and 84 rooms have connecting doors. ... more   less 
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Also Known As:
Jen Hotel Hong Kong
Hotel Jen Hong Kong

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