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“Good hotel but poor check-in setup”

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Hotel Jen Hong Kong
Ranked #61 of 723 Hotels in Hong Kong
Certificate of Excellence
Reviewed 2 June 2014

Good hotel with nice and clean, well set-up rooms, good price, good location. The hotel check-in and check-out situation is not good. Guests arrive and don't know where to wait for service. Staff have their backs to guests whilst using computers. It's confusing and inefficient which is a shame because everything else about this hotel was really good.

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with shangri-la.com
Thank Helen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traders_Hotel-HK, Manager at Hotel Jen Hong Kong, responded to this reviewResponded 10 June 2014

Dear Helen D,

Thank you for choosing Traders Hotel, Hong Kong for your current visit to Hong Kong, and your time to write about us.

We are disheartened to learn that you did not find our reception counter functional. Please rest assure that we are seriously looking into the functionality of this mock-up counter, and improvement plans and currently in place to remedy this situation.

In the meantime, should you want to provide more information, please contact us via David.Preisig@tradershotels.com. Thank you very much for your feedback and we look forward to welcoming you soon again at Traders Hotel, Hong Kong.

Sincerely

David Preisig
General Manager

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720 - 726 of 1,753 reviews

Reviewed 2 June 2014

Can't fault the hotel or the staff but the location is not the best if you want to rely on public transport. There are trams and buses nearby but you need to use these to get to the metro to buy your octopus card. Taxis are relatively inexpensive so probably the best alternative unless you want to sample what the locals do or you just like trams etc.
The hotel is spotless and the staff wonderful, especially on the 28th floor. We paid extra to use this facility which gives you breakfast, tea and coffee and cakes all day and drinks and canapés in the early evening. Shame we had to go sightseeing!
We did not use the buses as there is no route map or timetables and we only had two days.

Room Tip: Level 22 and above for a good view of the harbour and Kowloon night lights
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  • Stayed: May 2014, travelled as a couple
    • Value
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Thank Ros C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traders_Hotel-HK, Manager at Hotel Jen Hong Kong, responded to this reviewResponded 10 June 2014

Dear Ros C,

Thank you for choosing Traders Hotel, Hong Kong for your current visit to Hong Kong, and your time to write about us.

We are delighted to learn that you enjoyed staying with us, found our colleagues especially those on Traders Lounge accommodating and our hotel clean. Your feedback is one of our best means to continuously improving. We shall surely revert your comments to our colleagues. Complimentary shuttle bus schedule and the route map are available in guestroom drawers as well as all our digital boards at your convenience.

Thank you very much for your feedback and we look forward to welcoming you soon again at Traders Hotel, Hong Kong.

Sincerely

David Preisig
General Manager

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Reviewed 1 June 2014

We travelled as a familiy of 4 and stayed in early April in the Traders. we had upgraded to 2 adjoining Traders Club Harbour View rooms. The Traders is not a really central location, but we used the courtesy shuttle to the central station each day, only a 10 minute ride. Also the Tram connections are 100m away and the Metro a short Taxi drive. Access to Kowloon and the Airport are easy. In fact we really enjoyed a more normal Hong Kong suburb , friendly and not rushed.
The upgrade was worth it for the use of the club lounge, with happy hour snacks and small dishes , excellent after a day on the move. Breakfast and service was excellent, no faults. will return.

Room Tip: Upgrade to a Traders Club Harbour View Room
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  • Stayed: April 2014, travelled with family
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1  Thank Hi_Text_Ricardinho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traders_Hotel-HK, Manager at Hotel Jen Hong Kong, responded to this reviewResponded 10 June 2014

Dear Hi_Text_Ricardinho,

Thank you for choosing Traders Hotel, Hong Kong for your current visit to Hong Kong, and your time to write about us.

We are delighted to learn that you enjoyed staying with us and found our colleagues accommodating. Your feedback is one of our best means to continuously improving.

Thank you very much for your patronage and we look forward to welcoming you soon again at Traders Hotel, Hong Kong.

Sincerely

David Preisig
General Manager

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Reviewed 31 May 2014

Arrived Sunday evening 25th of May, room is comfortable and functional, staff are very good and helpful, away from the tourist area, shuttle bus available .Will come back again and stay at Traders Queens west rd Hong Kong. Would recommend this hotel, if you wish to be away from the Tourist hub and very affordable rates and clean room, plus great Malay food restaurant Malacca second floor.

Room Tip: Do not go there if you wish to near Central or Causeway Bay
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  • Stayed: May 2014, travelled solo
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Thank Citizengastronaut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traders_Hotel-HK, Manager at Hotel Jen Hong Kong, responded to this reviewResponded 10 June 2014

Dear Citizengastronaut,

Thank you for choosing Traders Hotel, Hong Kong for your current visit to Hong Kong, and your time to write about us.

We are delighted to learn that you enjoyed staying with us, found our room comfortable, colleagues accommodating and food at Cafe Malacca impressive. Your feedback is one of our best means to continuously improving.

Thank you very much for your patronage and we look forward to welcoming you soon again at Traders Hotel, Hong Kong.

Sincerely

David Preisig
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014 via mobile

We stayed at the hotel in early May for a business trip. While the hotel was a little out of the way, the free shuttle bus was great! The wi-fi and breakfast spread was good too. Plenty of tasty food shops outside the hotel with lots of different options to choose.

Stayed: May 2014, travelled on business
1  Thank Travellers_Brisvegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2014

We really enjoyed both of our recent stays at Traders. It is a very modern, well appointed, well maintained property in a convenient downtown location. The roof pool and sitting area offers great views of the city. The free shuttle is added bonus.The staff were, on both occasions we visited, very helpful and extremely pleasant. I am happy to recommend this hotel which is under the umbrella of the Shangri-la hotels.

Room Tip: Rooms facing sea have great view. Upgrade is worthwhile if you are working or spending enough time...
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  • Stayed: May 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Patti G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traders_Hotel-HK, Manager at Hotel Jen Hong Kong, responded to this reviewResponded 10 June 2014

Dear Patti G,

Thank you for choosing Traders Hotel, Hong Kong again for your current visit to Hong Kong, and your time to write about us.

We are delighted to learn that you enjoyed staying with us, found our hotel well-maintained, and colleagues accommodating. Your feedback is one of our best means to continuously improving.

Thank you very much for your patronage and we look forward to welcoming you soon again at Traders Hotel, Hong Kong.

Sincerely

David Preisig
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

The service is superb! The room is very well layed out. If you get a club room and have access to the top floor, then you can have free drinks and food in the evenings.....very worthwhile. The only downside is that it is in Western District but you can take a tram ride into Central for $2.30. A bargain!!!

Room Tip: Go for the Club room
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  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Philip C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traders_Hotel-HK, Manager at Hotel Jen Hong Kong, responded to this reviewResponded 10 June 2014

Dear Philip C,

Thank you for choosing Traders Hotel, Hong Kong for your current visit to Hong Kong, and your time to write about us.

We are delighted to learn that you enjoyed staying with us, found our colleagues accommodating, and rooms functional. Your feedback is one of our best means to continuously improving.

Thank you very much for your patronage and we look forward to welcoming you soon again at Traders Hotel, Hong Kong.

Sincerely

David Preisig
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Jen Hong Kong

Address: 508 Queen's Road West, Western District, Hong Kong, China (Formerly Traders Hotel, Hong Kong)
Region: China > Hong Kong > Sai Wan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#43 Business Hotel in Hong Kong
#47 Family Hotel in Hong Kong
#54 Romantic Hotel in Hong Kong
#57 Luxury Hotel in Hong Kong
Price Range: £97 - £241 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Jen Hong Kong 4*
Number of rooms: 283
Official Description (provided by the hotel):
Hotel Jen Hong Kong, offers 283 elegant rooms and suites. From the economical to opulent, each room is characterised by clean lines and functional creativity. These accommodations are enhanced by wireless Internet connections, LCD televisions and sweeping views of Victoria Harbour, Hong Kong city and distant mountains. 3 Rooms caters to disabled guests, and 84 rooms have connecting doors. ... more   less 
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Also Known As:
Jen Hotel Hong Kong
Hotel Jen Hong Kong

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