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“Excellent Hotel”

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Hotel Jen Hong Kong
Ranked #60 of 718 Hotels in Hong Kong
Certificate of Excellence
Adelaide
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Excellent Hotel”
Reviewed 14 June 2014

We stayed at this hotel for 5 nights in the executive Traders Club Room.
On arrival we were greeted and checked in by a member of staff, some guests have stated in their reviews they didn't like this concept however I actually like the open relaxed feeling of checking in, as this breaks down any barriers of having a reception desk separating the guest from the staff member.
We were swiftly checked in and our room was very clean and had large amounts of toiletries, iron, tea/coffee and bottled water. I also loved the fact you have an empty fridge as I placed my water and soft drink in this which I had purchased from the local seven eleven.
The rooms are compact however this is the same for all hotels in Hong Kong as land is rented at a premium, however the room was kept very clean and was comfortable. (Thanks Housekeeping)
It is a good idea to pay the extra for Club room as you have access to breakfast and evening cocktails which are included in the package.
I made use of the Club lounge the staff were excellent and I wanted to say a big thank you to Guchi, who was the best member of staff who knew me by name what I had for breakfast and also what I drank during the evening she was amazing.
The area the hotel situated in is in a populated locals area and there are lots of food shops and restaurants close by which are reasonably priced as well.
I would recommend making use of the hotels complementary transport service which runs to the MTR central station every hour, you can even check-in to your flight at central station.
Overall could not fault the hotel had an enjoyable and relaxing stay, staff were great would recommend this hotel.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank Adelguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traders_Hotel-HK, Manager at Hotel Jen Hong Kong, responded to this review, 30 June 2014
Dear Adelguy,

Thank you for choosing Traders Hotel, Hong Kong for your current visit to Hong Kong, and your time to write about us.

We are delighted to learn that you enjoyed staying with us, find our reception counter impressive, colleagues accommodating and our hotel amenities impressive. Your feedback is one of our best means to continuously improving. We shall surely relate your encouraging feedback to our colleagues, especially Guchi.

Thank you very much for your feedback and we look forward to welcoming you soon again at Traders Hotel, Hong Kong.

Sincerely

David Preisig
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (409)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Perth, Australia
Level 6 Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 13 June 2014

Had a very good 3 nights here.
Staff are all very helpful especially Gucci & Gilbert on the 28th Club lounge floor, could not be more helpful.
Room layout is a bit different with separate Toilet and shower cubicles with sink just inside the door. Room itself is quite large by Hong Kong standards.
Reception is also different without a main reception desk and check in done informally on 2 long table desks. As staff are dressed informally it is hard to work out who is doing what.
I think on reflection I prefer the traditional Check In with formal reception.
Hotel is situated in the western district of Hong Kong island which is in an older part near the University , but it's only about 100m to catch the Ding Dong Tram, taxis are plentiful and cheap and there in a free shuttle to Central every 30mins .
There are many restaurants within short walking distance, all are authentic local restaurants offering all types of Chinese Food Styles. In most cases we were the only Europeans dining but most had English menus if not someone could translate for you . Don't be afraid to try these as food is amazing and people are friendly.
Shuttle bus is available from and to the Airport for $140HKD ea and is well worth it . Email reception and they will organise it for you.
Breakfast is a full Western & Asian buffet style with everything you could want, is also available on the 28th floor if you are in the club rooms slough this is not as full as the main breakfast room.
Club room if you can afford it is well worth it as food and drink is available gratis from 5.30 to 7.30
Each evening. A good time to catch up with other travellers and swap stories or just take in the Harbour views.
Pool on the roof is a plus, for a swim and relax after a day out shopping or sightseeing, just watch the tiles as have not used non slip tiles, and can be very slippery.
all in all this is a very good Hotel and a credit to David the GM
Will stay here next trip.

Room Tip: Choose harbour view above 20 th floor.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ToPPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traders_Hotel-HK, Manager at Hotel Jen Hong Kong, responded to this review, 30 June 2014
Dear ToPPerth,

Thank you for choosing Traders Hotel, Hong Kong for your current visit to Hong Kong, and your time to write about us.

We are delighted to learn that you enjoyed staying with us, found our colleagues especially those on Traders Lounge accommodating, and our hotel amenities impressive. Your feedback is one of our best means to continuously improving. We shall surely revert your comments to our colleagues, especially Guchi and Gilbert. Please note that our new reception counter is a brand new concept, and is going through a testing period. We are fine-tuning the check-in process to provide better service and higher efficiency.

Thank you very much for your feedback and we look forward to welcoming you soon again at Traders Hotel, Hong Kong.

Sincerely

David Preisig
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 June 2014

The staffs were really cold and not friendly. No one answer the front desk. And remember to bring your own toothbrush. Imagine you go back to the hotel really late, but the stores are all closed and they don't have any toothbrush in lobby prepare for the guests.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank Melody S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traders_Hotel-HK, Manager at Hotel Jen Hong Kong, responded to this review, 30 June 2014
Dear Melody S,

Thank you for choosing Traders Hotel, Hong Kong for your current visit to Hong Kong, and your time to write about us.

We are disheartened to learn that you did not find our colleagues accommodating. Please rest assure that we are seriously looking into the hospitality issues of our colleagues, and training is currently in place to remedy this situation. Please note that toothbrush is available upon request.

In the meantime, should you want to provide more information, please contact us via David.Preisig@tradershotels.com. Thank you very much for your feedback and we look forward to welcoming you soon again at Traders Hotel, Hong Kong.

Sincerely

David Preisig
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 June 2014

Traders is a great hotel, staff very willing to assist. Superb views from higher floors facing the sea. Good shuttle service into Hong Kong Central, and it feels like real Hong Kong when you walk outside the hotel!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank SHK15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bandar Seri Begawan, Brunei Darussalam
1 review
Reviewed 7 June 2014

Had a buffet for dinner at cafe malacca, the sushi and the indonesian keropok that i had was very nice, and also the mihun with crab, but would suggest the chief to take out the crab meat instead for ease of dine. Overall experience was good, there's some restaurant below and MacDonald and 7-11 is just nearby. Distance is 10-20 minutes from the city. Taxi charges starting at 22hkd and increases according to time. From mongkok to traders hotel was about 120hkd. Tram line that we took at Cheung wan was fast and cheap at only 12hkd to mongkok. Overall experience was good :)

Room Tip: Suggest free mini bar that includes snacks, and affordable soft drinks like beer and coke for the fr...
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Fee808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
Reviewed 7 June 2014

Excellent hotel. Amenities and staff of a high quality, helpful with local knowledge and tips and always willing to go the extra for guests. A little outside the centre but the free shuttle bus and tramway on the doorstep makes it an ideal spot to relax in. Wonderful view of the bay and the roof top pool also gives an amazing scenic panorama - well worth the upgrade

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank KeithP469
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traders_Hotel-HK, Manager at Hotel Jen Hong Kong, responded to this review, 30 June 2014
Dear KeithP469,

Thank you for choosing Traders Hotel, Hong Kong for your current visit to Hong Kong, and your time to write about us.

We are delighted to learn that you enjoyed staying with us, find our colleagues accommodating and our hotel amenities impressive. Your feedback is one of our best means to continuously improving. We shall surely revert your comments to our colleagues.

Thank you very much for your feedback and we look forward to welcoming you soon again at Traders Hotel, Hong Kong.

Sincerely

David Preisig
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 3 Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 June 2014

I have stayed here several times over the years every time I have stop-over in HK, since it open as hotel Jen, then the Trader's.
Love the room with Harbor View.
Other than steady increased price, this place is excellent.

Room Tip: The room near the lifts has better view than two sides in my experience, but not as quiet as rooms f...
See more room tips
  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lighthouse321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Jen Hong Kong

Property: Hotel Jen Hong Kong
Address: 508 Queen's Road West, Western District, Hong Kong, China (Formerly Traders Hotel, Hong Kong)
Region: China > Hong Kong > Sai Wan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#44 Business Hotel in Hong Kong
#48 Family Hotel in Hong Kong
#55 Romantic Hotel in Hong Kong
#56 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Jen Hong Kong 4*
Number of rooms: 283
Official Description (provided by the hotel):
Hotel Jen Hong Kong, offers 283 elegant rooms and suites. From the economical to opulent, each room is characterised by clean lines and functional creativity. These accommodations are enhanced by wireless Internet connections, LCD televisions and sweeping views of Victoria Harbour, Hong Kong city and distant mountains. 3 Rooms caters to disabled guests, and 84 rooms have connecting doors. ... more   less 
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Also Known As:
Jen Hotel Hong Kong
Hotel Jen Hong Kong

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