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“Wonderful Stay at Traders Hong Kong!”

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Hotel Jen Hong Kong
Ranked #61 of 718 Hotels in Hong Kong
Certificate of Excellence
Atlanta, Georgia
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Wonderful Stay at Traders Hong Kong!”
Reviewed 23 July 2014

Can't say enough great things about Traders Hotel in Hong Kong. This was not only our first visit to Hong Kong, but our first visit to Asia and literally every aspect of our experience was wonderful. We (my friend and I) arrived very late as our flight did not get in until 10pm. The check in was smooth. We had prepaid for a city view room through a travel agent, but the front desk attendant offered us an upgrade package that we decided was well worth the money. For 450HKD extra a night (around 55 USD) we were upgraded to a Harbour view room that included breakfast every day, cocktail hour every night, and snacks/soft drinks available throughout the day. We were very pleased that we made this decision because the breakfast was delicious! Nice spread of eastern and western options, something for everyone! The cocktail hour was great as well, with beer/wine/liquor and a nice spread of appetizers. One night we weren't super hungry and we were actually able to just make a light dinner out of the appetizers. The service in the Traders Club lounge (where breakfast and happy hour were held, top floor of the hotel overlooking the harbour) was also incredible. Gilbert and Wendy were always eager to serve us and made our stay really wonderful! Our room was very nice, small by Western standards, but that didn't bother me one bit. We had an awesome harbour view. The bathroom products were plentiful and very nice. The maid service was excellent. The location is nice, easy to hail a cab (which are pretty cheap), and the free shuttle to the Hong Kong Station was nice as well. We did not encounter a single rude staff member. The wifi was also very reliable and was accessible throughout the whole hotel. We had lunch at the hotel restaurant one afternoon and the food was delicious and reasonably priced. We also used the pool a couple of times. Rooftop pool overlooking the harbour ... doesnt get much better than that!

If I had one tiny complaint, it would be that the room window shades weren't very effective. The sun comes up very early and bright over the harbour, and it woke us up early every morning. A better shade would have been nice, although my friend and I both agreed that we didn't really come to Hong Kong to sleep, so we didn't mind being woken up early (other than the one morning I was a tad hungover from a fun night in Lan Kwai Fong ... but that's my own fault!)

This hotel seemed to have travelers of all types ... business, families, friends, and couples. We never heard other guest in their rooms or in the hallways. I would 100% recommend this hotel to a traveler of any type. I am looking forward to visiting Hong Kong again soon and will without a doubt stay at Traders!

Room Tip: definitely upgrade to the Trader's Club package. Higher the floor, better the view!
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  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank kam1829
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traders_Hotel-HK, Manager at Hotel Jen Hong Kong, responded to this review, 28 July 2014
Dear kam1829,

Thank you for choosing Traders Hotel, Hong Kong for your current visit to Hong Kong, and your time to write about us.

We are delighted to learn that you enjoyed staying with us, find our colleagues helpful, rooftop pool impressive, Wifi reliable and food at Cafe Malacca delicious. Your feedback is one of our best means to continuously improve our standards, and we shall surely relate your comments to our colleagues, especially Gilbert and Wendy.

We are also aware that you do not find our window shades effective. Please rest assured that we are seriously looking into this problem, and replacement plan is currently in place to remedy this situation.

Thank you very much for your feedback and we look forward to welcoming you soon again at Traders Hotel, Hong Kong.

Sincerely

David Preisig
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (408)
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English first
Hong Kong, China
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 23 July 2014

If you like more local flair and part of the "Original Hong Kong", Traders can be a hotel of your choice. In the middle of the busy upcoming Western District, you will find old style Hong Kong shops and posh and stylish new shops and restaurants. A good fusion. The hotel is lean, modern and stylish with all you need for a sightseeing and business trip.Popular for travelers from Mainland China If you need fast access to public transport (MTR) not yet the best location. The staff at the reception and bellman are very friendly and helpful, the rooms are bright and comfortable, with complimentary internet connection. the hotel offers free shuttle bus to central and the MTR access.

Room Tip: If possible, try to get a room on a higher floor with Seaview which is really nice.
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  • Stayed July 2014, travelled solo
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Anne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila, Philippines
1 review
Reviewed 13 July 2014

The staff at this hotel appear to be unwilling to disclose all of the payment options. When questioned several times regarding this, they finally admitted that they should reveal all of the available payment options. However they then went on to claim that they could identify the staff member that checked me in; Clearly not true, as every staff member has a login identification revealing this. Not a place to be trusted.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Ian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traders_Hotel-HK, Manager at Hotel Jen Hong Kong, responded to this review, 17 July 2014
Dear Ian A,

Thank you for choosing Traders Hotel, Hong Kong for your current visit to Hong Kong, and your time to write about us.

We are disheartened to learn that you did not find our colleagues accommodating and helpful during your stay. We are currently investigating into your case, and shall be in contact with you shortly.

Thank you very much for your feedback and we look forward to welcoming you soon again at Traders Hotel, Hong Kong.

Sincerely

David Preisig
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
2 reviews
Reviewed 13 July 2014

Very comfortable hotel. Lots of restaurants nearby. Not walkable to any MTR station but there is a free shuttle at the hotel that will take you. The gym is small and the equipment can be newer, but everything works. The rooms are great.

Room Tip: Ask for top floor
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank seattlenikkita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calella
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 July 2014

This was our first visit to Hong Kong and the hotel was suggested by our travel agent - a good choice as the room was very clean, modern and well equipped. Very friendly staff and the morning shift on reception were very helpful arranging our visit to the last racing day of the season. Free mini bus runs regularly to the station in Central which enables you to get to most places easily. Good choices for breakfast but expensive is you only want a small amount - probably better to have one of the choices from the in-room dining menu in that case. The bar is not always manned and we had to wait some time with several reminders for a member of staff to arrive and serve drinks. Pool on the 28th floor is lovely - even my husband who usually suffers from vertigo wasn't worried - but the exercise room gets busy before and after the business day. Lots of cafes nearby for good, cheap local food but need to go further afield for trendy restaurants. Efficient air conditioning.

Room Tip: Request a sea view but it will cost more.
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Anthea C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traders_Hotel-HK, Manager at Hotel Jen Hong Kong, responded to this review, 15 July 2014
Dear Anthea C,

Thank you for choosing Traders Hotel, Hong Kong for your current visit to Hong Kong, and your time to write about us.

We are delighted to learn that you enjoyed staying with us, find our colleagues helpful rooftop pool impressive and rooms tidy. Your feedback is one of our best means to continuously improve our standards.

Thank you very much for your feedback and we look forward to welcoming you soon again at Traders Hotel, Hong Kong.

Sincerely

David Preisig
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 July 2014

I loved traders. the service was impeccable and the rooms were surprisingly quiet and very well thought out. Little extras such as adapters, cable TV connectors for iphones and shoehorns were all well appreciated, as was the little clock in the vanity. I opted for the traders rooms and in my view it was well worth the extra for a nice breakfast, snacks throughout the day and nibbles and drinks at sundown. the view over the harbour made the traders club level very appealing.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank Kate L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 June 2014

Good accessibility to/from public transport and stores but provides a refuge from the noise and frantic pace of HK. Great service, the fairly big room is tastefully finished. It's restaurant Cafe Malacca serves great food, and can be ordered for in-room dining.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank mtsquares
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traders_Hotel-HK, Manager at Hotel Jen Hong Kong, responded to this review, 15 July 2014
Dear mtsquares,

Thank you for choosing Traders Hotel, Hong Kong for your current visit to Hong Kong, and your time to write about us.

We are delighted to learn that you enjoyed staying with us, find our service impressive, rooms modern, spacious and food at Cafe Malacca delicious. Your feedback is one of our best means to continuously improve our standards.

Thank you very much for your feedback and we look forward to welcoming you soon again at Traders Hotel, Hong Kong.

Sincerely

David Preisig
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Jen Hong Kong

Property: Hotel Jen Hong Kong
Address: 508 Queen's Road West, Western District, Hong Kong, China (Formerly Traders Hotel, Hong Kong)
Region: China > Hong Kong > Sai Wan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#44 Business Hotel in Hong Kong
#48 Family Hotel in Hong Kong
#55 Romantic Hotel in Hong Kong
#57 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Jen Hong Kong 4*
Number of rooms: 283
Official Description (provided by the hotel):
Hotel Jen Hong Kong, offers 283 elegant rooms and suites. From the economical to opulent, each room is characterised by clean lines and functional creativity. These accommodations are enhanced by wireless Internet connections, LCD televisions and sweeping views of Victoria Harbour, Hong Kong city and distant mountains. 3 Rooms caters to disabled guests, and 84 rooms have connecting doors. ... more   less 
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Also Known As:
Jen Hotel Hong Kong
Hotel Jen Hong Kong

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