I had booked Hotel Jen via an internet booking company for our recent stay in Hong Kong. The price was good and the hotel reviews looked positive so we were looking forward to our stay. However, when we arrived at the hotel tired after travelling all night we were informed by the front desk receptionist that they had not received payment for our booking from the internet company and tried to make us sign an agreement so that they could charge our credit card their walk in rate if the problem with the internet company could not be cleared up. Needless to say, we were less than happy about this and did not want to pay the ridiculous walk in rates after getting a good deal in the internet. The two ladies at the front desk suggested we try to contact the internet company to try to solve the issue with them but when we asked to use the computers at the lobby they said "those are for hotel guests only"! So we were left with the option of leaving our luggage there and trying to find an internet cafe nearby in an area we had never been to tired and in desperate need of a shower I should add. We just smiled and politely declined as we had already decided we would not stay somewhere with such poor service and instead took the tram to Central, found an internet cafe and made reservations elsewhere.
- Official Description (provided by the hotel):
- Hotel Jen Hong Kong, offers 283 elegant rooms and suites. From the economical to opulent, each room is characterised by clean lines and functional creativity. These accommodations are enhanced by wireless Internet connections, LCD televisions and sweeping views of Victoria Harbour, Hong Kong city and distant mountains. 3 Rooms caters to disabled guests, and 84 rooms have connecting doors. ... more less
- Reservation Options:
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- Also Known As:
- Jen Hotel Hong Kong
- Hotel Jen Hong Kong