I booked a room which included free in-room wifi internet access, however once I got there it was such a hassle to get the free internet. Had to argue with the reception desk and then come down and show them my booking confirmation for them to actually activate it for me. The concierge staff were not that helpful. They were great at minding your bag but not all that interested when you came to them for assistance with things to see and do and how to get there etc. I felt like I was inconveniencing them. The hotel also gives out discount vouchers for various things they offer however when it came to claming them, well you got something completely different to what was on voucher eg. coffee and croissant offer in their cafe; picture was of a latte but when you go to get it, they will not give you the displayed picture, they only give you a brewed coffee. The rooms are very tiny and had weird odour. Saying this, I did have a smoking room, so expected some kind of smoke smell, but it was excessive in smoke smell. Most hotels I go to, I get a smoking room but they never smell this bad. Recommendation, if you smoke, get a non-smoking room for your comfort and go outside to smoke. The swimming pool was not in operation as maintenance being done. They should have advertised that on their website stating the dates between which the pool would be out of service and/or adjust the accommodation price to reflect that you were not able to use all facilities that they advertise. Staff were a hit and miss when it came to friendly service. Location is fantastic and that is I guess the main thing that they have to make their hotel appealing. Would I stay there again.....no, unless there was nothing else available within my price range.
- Official Description (provided by the hotel):
- Novotel Century Hong Kong hotel is located in the Heart of the bustling Wanchai district- ideal for both Business trips and vacations- just a 8 min walk from Hong Kong Convention and Exhibition Center; subway station (MTR); Wan Chai Star Ferry and a 10 min walk to Causeway Bay key shopping areas.Renovated in 2010, the hotel offers 510 elegant rooms and modern facilities including- 2 restaurants, bar, gym, swimming pool, spa, meeting facilities and executive lounge.Wi-Fi is available in the rooms and complimentary in the lobby, all restaurants and the executive lounge. ... more less
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- Also Known As:
- Novotel Century Hong Kong Hotel Hong Kong
- Accor Hong Kong
- Novotel Hong Kong
- Hong Kong Novotel