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“Quite basic”

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Novotel Century Hong Kong
Ranked #112 of 716 Hotels in Hong Kong
Certificate of Excellence
Rome, Italy
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Quite basic”
3 of 5 bubbles Reviewed 9 June 2014

I chose this hotel because it was quite close to the HK Convention Center, where I was attending a conference. The area is not so nice, many dilapidated buildings and a red light district atmosphere. I had an executive room, and it was disappointing. Quite small room, basic bathroom, wrong side view (south). I had a Nespresso machine but no small cup to fit under it. Plus, you only get three coffee capsules a day, two regular and one decaf. I can only imagine the standard rooms. The room gave me access to the executive floor lounge for breakfast, but that was a joke - very small selection of food. Finally, I had a flight canceled and I asked the guest relation staff to help but they were useless. Overall, forget it.

Room Tip: Ask for the side with the sea view if you HAVE to stay here.
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AGPO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NCHKGR, Director of Rooms at Novotel Century Hong Kong, responded to this review, 18 June 2014
Dear AGPO,

I sincerely regret that you didn't enjoy your stay with us.

Please do contact me at: h3562-RD@accor.com with your details so that I can add your preferences on view.

We feel that our breakfast offering in our premier lounge is the right size for the majority of our lounge guests but we do recognize that occasionally guests would prefer a wider selection so we also make breakfast at Le Cafe available to guests staying on our premier floors as well as those staying in suites.
Do accept my apologies for the lack of smaller sized coffee cups available and again I urge you to contact me directly so that I can personally ensure this is not repeated. Please also accept my apologies that my guest relations team were not of assistance, however I am pleased to report that we have scheduled our entire Front Office team for service training and am confident that we can prove that this stay was an aberration and deliver the service Novotel is known for.

Best regards
Mark Edwards
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,907 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (338)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
Singapore, Singapore
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 5 June 2014 via mobile

Straight forward hotel with no frills. Basic amenities and a somewhat clean room. Location is alright and nothing to rave about. There's nothing bad or exceptionally great about this hotel. Relatively cheap and great for people who just need a pleasant place to stay.

Stayed June 2014, travelled as a couple
Helpful?
Thank Chloechloe1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NCHKGR, Director of Rooms at Novotel Century Hong Kong, responded to this review, 9 June 2014
Dear Chloechloe1990,

Thank you for taking the time to write a review on our hotel.

I’m glad to see that you would recommend us as a pleasant choice to stay with.
However we are taking steps in a number of areas so that next time we will provide all our guests' plenty to rave about.

Thanks again and very best regards,
Mark Edwards
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
3 reviews
3 hotel reviews
3 of 5 bubbles Reviewed 5 June 2014

Nice hotel. Staff were nice but not particularly helpful. Great location. Lots of restaurants and food stalls. Nice pool. Easy to get around. We had three people but it was difficult to convince them we needed at least 2 beds although we had requested them in our booking. Ended up getting a mattress.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lonetraveller73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NCHKGR, Director of Rooms at Novotel Century Hong Kong, responded to this review, 6 June 2014
Dear lonetraveller73,

Thank you for taking the time to review our hotel.

I am thrilled to see that you enjoyed your stay with us, in particular our proximity to a plethora of dining options and access to transportation.
Our staff/guest interactions are definitely an area we are focusing on and I apologize our team were not more helpful during your stay.

Regarding your comments regarding triple occupancy, again this is something we are looking at and aim to improve. For future stays may I invite you to reserve one of our junior suites which along with a host of other benefits, they feature a separate living area with a sofa which can be converted in to a comfortable bed for 1.

Once again thank you for your feedback and I look forward to welcoming you back.

Best regards
Mark Edwards
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 4 June 2014 via mobile

Stayed here for one night with the wife and my mum. The extra cot came in the form of a sofa bed which was surprisingly comfortable. Room is small but well-equipped. Helpful counter staff and room staff made the stay enjoyable. The nearest mtr is supposed to be 5 min walking distance but feels further than that. Will probably stay here again if I have to stay on Hong Kong island.

Stayed June 2014, travelled with family
Helpful?
Thank weimeanz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NCHKGR, Director of Rooms at Novotel Century Hong Kong, responded to this review, 11 June 2014
Dear weimeanz,

I am thrilled to see that you enjoyed your recent stay with us.

We have recently tweaked our sofa bed set up and I am glad you, and others, have noticed the extra comfort.
I will pass your comments on to both our Front Desk and Housekeeping teams who will be encouraged by your positive feedback.

I look forward to welcoming you back in the near future.

With very best regards
Mark Edwards
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Century Hong Kong

Property: Novotel Century Hong Kong
Address: No.238 Jaffe Road, Wanchai, Hong Kong, China
Region: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#81 Romantic Hotel in Hong Kong
#83 Business Hotel in Hong Kong
#90 Family Hotel in Hong Kong
#92 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel Century Hong Kong 4*
Number of rooms: 510
Official Description (provided by the hotel):
Novotel Century Hong Kong hotel is located in the Heart of the bustling Wanchai district- ideal for both Business trips and vacations- just a 8 min walk from Hong Kong Convention and Exhibition Center; subway station (MTR); Wan Chai Star Ferry and a 10 min walk to Causeway Bay key shopping areas.Renovated in 2010, the hotel offers 510 elegant rooms and modern facilities including- 2 restaurants, bar, gym, swimming pool, spa, meeting facilities and executive lounge.Wi-Fi is available in the rooms and complimentary in the lobby, all restaurants and the executive lounge. ... more   less 
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Also Known As:
Novotel Century Hong Kong Hotel Hong Kong
Accor Hong Kong
Novotel Hong Kong
Hong Kong Novotel

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