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“Marco Polo Hong Kong Hotel.”

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Marco Polo Hongkong Hotel
Ranked #82 of 729 Hotels in Hong Kong
Reviewed 8 December 2013

The Marco Polo Hotel is in a great location. A direct link to Harbour City shopping and dining. A short walk to the Star Ferry Terminal and excellent public transport - bus, tram and rail. We have stayed at many 5 star hotels around the world and rate the reception service at the Marco Polo as the slowest and most inefficient of them all. We thought that the reception process would be efficient on this occasion as it was a mid evening arrival and there was just one other customer being checked in. We were disappointed, yet again, to be left waiting whilst the only other available receptionist was engaged in a lengthy telephone conversation. Like many other hotel reception areas, there are too few seats available and a total lack of awareness and empathy to the needs of older and all those who experience mobility problems. Our room was clean and housekeeping staff are very friendly and efficient. We had an excellent meal in the lobby restaurant, but this was marred by the waitresses who, whilst being friendly, served each course in quick succession, giving us no time to relax between courses. As one waitress removed the first course, another put the second course in front of us. With two waitresses attending, we were often asked the same question by each of them. Mildly irritating. We are on the 9th floor for our 14 nights stay, and find that waits for the lifts are long. This will get worse as Christmas approaches and the hotel fills up. We have given feedback to the hotel on previous occasions but there is no evidence of improvements at reception.

Room Tip: We recommend that travellers ask for a Harbour View Room. Alight at the 3rd floor to access the Har...
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  • Stayed: December 2013, travelled as a couple
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2  Thank Theresa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 2 December 2013 via mobile

It is the secon time i spent a weekend in HK.
The first time i thought it was bad luck with the room; have no views even i was in 9th floor, the bathroom was old and it feels cold in the room...
But this second, I complained about cold and the reception desk sent me a calefactor, the views in the 7th are the walls and the air conditioner machines, and moreover, there were some construction jobs and they offered us change the room at 4.00 a.m
I'm sure that if a double room cost 1700 HK$, next time i'll find some other option.
Just there is a nice thing... The people working...

Stayed: December 2013, travelled on business
1  Thank Virginia-Vegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2013

I stayed at the Marco Polo Hong Kong for 3 nights. JUST WONDERFUL...6 STARS. I stayed on 17th floor part of their Continental Club. Breakfast, afternoon tea and predinner drinks are all here as part of your package. The service on all occassions was fabulous, the staff always smiling and the afternoon tea just wonderful. Breakfast was a mixture of Chinese and Western....lots of fresh fruit and the COFFEE...Great. My room was large with everything from hair-dryer to bath salts to iron and board. Location is in front of the famous Star Ferry and walking distance to all the shops. Great stay...highly recommend...will be back.

Room Tip: If you afford it, stay on 17th floor. Great views too. If you can afford it, purchase a Club P...
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  • Stayed: November 2013, travelled solo
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Thank diane s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2013

Had heard a lot of good reviews abt hotel Prince (Marco Polo) but when I stayed there I actually realised what exactly is the meaning of'perfect hotel'.. I was booked in a suite.. Extremely clean.. Friendly staff.. Perfect area to stay wid all places to shop travel eat n chill out at walking distance..
Satisfying stay n Good value for money..

  • Stayed: October 2013
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Thank suchetav2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2013

Stay here six nights, the location is excellent right next to the Star Ferry and a short walk to the MTR. The staff could not have been more helpful in booking restaurants etc.. If you looking for a relaxing drink and a wonderful view check out the terrace outside the Cucina Restaurant. The view is awesome at night! Even though the terrace is set in a car park! A great find for a relaxing drink after your day in the wonderful Hong Kong.

  • Stayed: November 2013, travelled with family
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Thank Gman490
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2013

We stayed at the Harbour City Marco Polo Hotel during October and again in November 2013. Staying on the Club Floor with Harbour view was nothing less than stunning especially having the best view for the evening light show!!!
Without exception the Club Lounge Team were outstanding in there friendliness, helpfulness, courtesy and extraordinary service. The provision of all aspects of breakfast, tea and evening canapes and drinks were first class and an ideal refuge from the hustle and bustle of Kowloon.
We were sad to leave and regard the Marco Polo as our Hong Kong home, we will return to the Marco Polo Club Floor, we love the lovely happy atmosphere but most of all those lovely people that make it happen! There is magic in Hong Kong and you will find it especially on the Club Floor.........Thank you Winnie................Bob & Sherry Ellis

Room Tip: Club Floor with harbour view is a must for best value!!!!
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  • Stayed: November 2013, travelled as a couple
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Thank EdwardTotnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2013

I have stayed at the Marco Polo for the past 5 nights, it is nothing short of wonderful, whoever has trained the staff members needs a medal, the staff really make your stay something to remember, they are geniune and of an excellent truly high standard, nothing is too much trouble, and seemingly effortless. I stayed on the 17th floor which is the Continental Floor, I strongly suggest that you book this. There is a lovely lounge there of which you can enjoy afternoon tea, drinks and canapes. I believe that breakfast is also included however we had other people stay that could only eat on the 1st floor so we dined there.
The first floor is wonderful and probably the most choice ever for breakfast, absolutely excellent.
I loved the continental floor and would definately stay there again, make sure you pay the extra for that unbelieveable view of the harbour and Hong Kong skyline. At 8.00pm every night is the lazer light show which is performed from the buildings, all of which you can see from your room if you have a harbour view room.
The location of the hotel is also wonderful with all of the upmarket brands right outside your door, Prada, Louis Vitton, Dior, the list is endless.
Catching a taxi is very easy and the concierge instantly organises this for you, taxis in Hong Kong are extremely cheap and very easy to travel around in, I understand that public transport is simple and only a few coins in order to travel, however I only did taxis as it was so easy and cheap.
I have travelled to Hong Kong 8 times and by far the Marco Polo is it and a bit for me, even the room service was top quality and very reasonably priced, there is nothing I can fault with this place, absolutely wonderful. I hope you found this raving of mine helpful.
Also the beds and pillows are wonderful too, nearly as good as the Heavenly beds at The Westin.

Room Tip: Definately get a Harbour view room if your budget allows, also the Continental Lounge is another inc...
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  • Stayed: November 2013, travelled with friends
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Thank LissyL0u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Marco Polo Hongkong Hotel

Address: No.3 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Family Hotel in Hong Kong
#23 Romantic Hotel in Hong Kong
#30 Business Hotel in Hong Kong
#74 Luxury Hotel in Hong Kong
Price Range: £138 - £407 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Marco Polo Hongkong Hotel 4.5*
Number of rooms: 665
Official Description (provided by the hotel):
Marco Polo Hongkong Hotel has recently completed a comprehensive hotel exterior upgrading programme, all rooms are now available to provide exemplary standard of service and ensuring high level of customer satisfaction. Overlooking the spectacular Victoria Harbour, the Marco Polo Hongkong Hotel is located along Canton Road in Tsim Sha Tsui, at the heart of the city’s busiest commercial, shopping and business hub. The Star Ferry and Hong Kong’s cruise terminal are at your footstep, while shopping is right next door with the hotel forming part of Harbour City – Hong Kong’s largest shopping complex. After an exciting day of sightseeing or business meetings, settle into one of the Marco Polo Hongkong Hotel’s 665 guestrooms and suites while staying connected via the complimentary Wi-Fi internet service, and the complimentary handy smartphone which is now fully up and running throughout the hotel. ... more   less 
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Also Known As:
Hotel Marco Polo Hongkong
Marco Polo Hotel Hong Kong
Marco Polo Hongkong Hong Kong
Hong Kong Marco Polo Hotel
Marco Polo Hongkong Hotel Hong Kong

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