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“great hotel up market with old fashion service” 5 of 5 bubbles
Review of Marco Polo Hongkong Hotel

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Marco Polo Hongkong Hotel
Ranked #71 of 713 Hotels in Hong Kong
Certificate of Excellence
Sydney, Australia
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“great hotel up market with old fashion service”
5 of 5 bubbles Reviewed 11 December 2013

have stayed at this hotel many times, love the service which is always given as standard proceedure without any preconceived conditions.

stay there several times and u can expect upgrades with a smile.

close to every thing have tried other hotels some superior in decor etc but the marco polo has the superior all round service and top hospitallity.

genuine service genuine hospitallity hats of to the marco polo

Room Tip: dont worry about room selection no problems here. we like the hustle & bustle of hong kong lov...
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  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank max a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (591)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Godmanchester, United Kingdom
Level Contributor
76 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 9 December 2013

Stayed here for 2 weeks on business. Was on the Executive Club floor - and made full use of the Club facilities - food was wonderful - with a spacious and relaxing lounge. My room was as expected of the highest quality - easy place to relax - but also to work when I had to. Separate shower and bath. Nespresso machine was a nice touch. Anything negative? Only that I had hoped for a harbour view - but apparently there are only a few rooms with this -and you pay much more. Hey ho...
Yes - pretty much perfect - but not cheap.

  • Stayed March 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank worldnotmyhome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
83 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed 8 December 2013

When I checked in I was assisted by a very helpful person. She upgraded me to a suite which was very kind and at no time attempted to upsell me to a more expensive room than one I had booked.
The suite has a pleasant outlook and is extremely large with a separate living room, writing room, dressing room, bedroom and bathroom. It is beautifully appointed and spotlessly clean. The bathroom has lovely toiletries and, other than yr own deodorant, you wouldn't need to bring anything. There is a nespresso pod machine with a variety of coffee pods as well as an assortment of quality teas. The room was serviced very promptly when I left and when I met up with the room service attendant she made a point of letting me know that I may request any extras if required. She couldn't have been friendlier.
I am joining a cruise from the overseas terminal tomorrow and have been advised that a staff member will take my bags to the terminal when I am ready.
The hotel is attached to the Harbour City shopping centre which is the biggest shopping centre in Hong Kong. It has all the international designer brands as well as an assortment of local shops. It has lovely little restaurants for coffee and cake etc.
I have nothing but praise for this hotel which is only a five minutes walk from the Star Ferry which I took across to the island and then took a local bus to Stanley - a lovely trip.

Room Tip: I didn't need to book the club facilities as there are some really lovely restaurants and cafés...
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  • Stayed December 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bacchusntiffany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
169 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 bubbles Reviewed 8 December 2013

The Marco Polo Hotel is in a great location. A direct link to Harbour City shopping and dining. A short walk to the Star Ferry Terminal and excellent public transport - bus, tram and rail. We have stayed at many 5 star hotels around the world and rate the reception service at the Marco Polo as the slowest and most inefficient of them all. We thought that the reception process would be efficient on this occasion as it was a mid evening arrival and there was just one other customer being checked in. We were disappointed, yet again, to be left waiting whilst the only other available receptionist was engaged in a lengthy telephone conversation. Like many other hotel reception areas, there are too few seats available and a total lack of awareness and empathy to the needs of older and all those who experience mobility problems. Our room was clean and housekeeping staff are very friendly and efficient. We had an excellent meal in the lobby restaurant, but this was marred by the waitresses who, whilst being friendly, served each course in quick succession, giving us no time to relax between courses. As one waitress removed the first course, another put the second course in front of us. With two waitresses attending, we were often asked the same question by each of them. Mildly irritating. We are on the 9th floor for our 14 nights stay, and find that waits for the lifts are long. This will get worse as Christmas approaches and the hotel fills up. We have given feedback to the hotel on previous occasions but there is no evidence of improvements at reception.

Room Tip: We recommend that travellers ask for a Harbour View Room. Alight at the 3rd floor to access the Har...
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  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Theresa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 2 December 2013 via mobile

It is the secon time i spent a weekend in HK.
The first time i thought it was bad luck with the room; have no views even i was in 9th floor, the bathroom was old and it feels cold in the room...
But this second, I complained about cold and the reception desk sent me a calefactor, the views in the 7th are the walls and the air conditioner machines, and moreover, there were some construction jobs and they offered us change the room at 4.00 a.m
I'm sure that if a double room cost 1700 HK$, next time i'll find some other option.
Just there is a nice thing... The people working...

Stayed December 2013, travelled on business
Helpful?
1 Thank Virginia-Vegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
77 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 2 December 2013

I stayed at the Marco Polo Hong Kong for 3 nights. JUST WONDERFUL...6 STARS. I stayed on 17th floor part of their Continental Club. Breakfast, afternoon tea and predinner drinks are all here as part of your package. The service on all occassions was fabulous, the staff always smiling and the afternoon tea just wonderful. Breakfast was a mixture of Chinese and Western....lots of fresh fruit and the COFFEE...Great. My room was large with everything from hair-dryer to bath salts to iron and board. Location is in front of the famous Star Ferry and walking distance to all the shops. Great stay...highly recommend...will be back.

Room Tip: If you afford it, stay on 17th floor. Great views too. If you can afford it, purchase a Club P...
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  • Stayed November 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank diane s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 December 2013

Had heard a lot of good reviews abt hotel Prince (Marco Polo) but when I stayed there I actually realised what exactly is the meaning of'perfect hotel'.. I was booked in a suite.. Extremely clean.. Friendly staff.. Perfect area to stay wid all places to shop travel eat n chill out at walking distance..
Satisfying stay n Good value for money..

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank suchetav2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Marco Polo Hongkong Hotel

Property: Marco Polo Hongkong Hotel
Address: No.3 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in Hong Kong
#23 Romantic Hotel in Hong Kong
#30 Business Hotel in Hong Kong
#65 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Marco Polo Hongkong Hotel 4.5*
Number of rooms: 665
Official Description (provided by the hotel):
Overlooking the spectacular Victoria Harbour, the Marco Polo Hongkong Hotel is located along Canton Road in Tsim Sha Tsui, at the heart of the city's busiest commercial, shopping and business hub. The Star Ferry and Hong Kong's cruise terminal are at your footstep, while shopping is right next door with the hotel forming part of Harbour City - Hong Kong's largest shopping complex. Guests enjoy easy access to the area's major tourist attractions like Kowloon Park, Hong Kong Museum of Art, Hong Kong Space Museum and Hong Kong Cultural Centre. After an exciting day of sightseeing or business meetings, settle into one of the Marco Polo Hongkong Hotel's 665 guestrooms and suites while staying connected via the complimentary Wi-Fi internet service, which is now fully up and running throughout the hotel, or catch up with the latest blockbuster from the wide selection of movies while enjoying the hotel's In-room Dining service. For guests preferring the exclusive comfort and personalised service of The Continental Club, our designated guest floors come with unparalleled benefits that have become hallmarks of the Marco Polo hospitality. In a city known as the 'Culinary Capital of Asia', the Marco Polo Hongkong Hotel features three of Hong Kong's most renowned restaurants and bars, to include Cucina which features Italian open kitchen, all-day international cuisine at Cafe Marco, and the Rum Bar at Lobby Lounge - conferred the Guinness World Record for "Bar with the World's Largest Selection of Commercially Available Rums." Whether you are looking to plan your dream wedding or the perfect corporate meeting, our 14 state-of-the-art function rooms will meet your every need. The built-in audio-visual facilities of the function rooms on sixth level provide the ideal setting for small- to medium-sized events. The Centenary Ballroom at lobby level is the perfect balance between elegance and intelligent architecture, where clients can transfer even the biggest display materials easily due to the ballroom's unique lobby level access. Stay connected with family, friends, and workplace from our Connect Lounge. Take a dip in our pool to unwind after a long day out, or do a quick workout at the gym. Better still, indulge in some retail therapy at the adjacent Harbour City shopping mall which is the ultimate destination for shopping, dining and entertainment with over 450 shops that feature the world's leading brands. Enjoy your journey in Hong Kong to the fullest with a handy, a complimentary smartphone for travellers with the power to keep guests totally connected while exploring the city. Built-in benefits include unlimited 3G mobile internet, unlimited local calls, Wi-Fi hotspot and tethering, dining and city guide and exclusive ticketing offers. Staying at the Marco Polo Hongkong Hotel gives you the perfect blend of warm Asian hospitality and a central location with its convenient access to Kowloon and Hong Kong. Hotel note: In our effort to continually provide a top quality environment for our guests at Marco Polo Hongkong Hotel, a hotel exterior upgrading programme will be carried out in phases, from Mondays to Saturdays between 9am and 6pm, with expected completion in the second quarter of 2017. ... more   less 
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Also Known As:
Hotel Marco Polo Hongkong
Marco Polo Hotel Hong Kong
Marco Polo Hongkong Hong Kong
Hong Kong Marco Polo Hotel
Marco Polo Hongkong Hotel Hong Kong

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