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“Great stay with family”

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Marco Polo Hongkong Hotel
Ranked #79 of 721 Hotels in Hong Kong
Reviewed 9 July 2014 via mobile

Stayed here for 5 nights. Check in was done in our room which with 2 kids in tow was fabulous. Hotel arranged airport transfers were smooth. Room was large and clean. We were on 12th floor. Kids loved the pool. Close to everything but no noise from outside could be heard in the room which was great. Concierge was helpful and staffs English was very good. Will stay here again.

  • Stayed: June 2014
    • Value
    • Location
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    • Service
1  Thank Adele M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark H, General Manager at Marco Polo Hongkong Hotel, responded to this reviewResponded 14 July 2014

Dear Adele M,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

We are delighted to learn that you had a pleasant stay with us. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,


Mark J Heywood
General Manager, Marco Polo Hongkong Hotel
Area General Manager, Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (2,766)
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1,129 - 1,135 of 2,766 reviews

Reviewed 8 July 2014

Very nice and pleasant stay, an extra woah experience with the offer to keep our luggage and have a room at our disposal to take a shower late in the evening the day we checked out. Attentive service and friendly staff.

Room Tip: ask harbour view
  • Stayed: July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Nick6767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark H, General Manager at Marco Polo Hongkong Hotel, responded to this reviewResponded 9 July 2014

Dear Nick6767,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted to receive your kind words about your service experience with our associates. We strongly believe that our associates are our greatest asset, and we are indeed proud of them.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,

Mark J Heywood
General Manager, Marco Polo Hongkong Hotel
Area General Manager, Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

Tired and run down...what was my travel agent thinking. My feelings changed quickly. The Club Level was great. Outstanding service. In fact, I would say that about every staff member. There attention to detail surprised me. The rooms need updating, but I would come back based on the staff and service! Oh...the location doesn't hurt.

Stayed: July 2014, travelled on business
Thank BombasticBAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark H, General Manager at Marco Polo Hongkong Hotel, responded to this reviewResponded 9 July 2014

Dear BombasticBAZ,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted to receive your kind words about your service experience with our associates at The Continental Club. We strongly believe that our associates are our greatest asset, and we are indeed proud of them. We will be more than happy to share your comments with them as we are sure they will be most appreciative of your compliments.

Rest assured that your suggestion about refurbishing our rooms has been taken note for consideration when future refurbishment plan takes place.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,


Mark J Heywood
General Manager, Marco Polo Hongkong Hotel
Area General Manager, Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

Attentive service, clean and modern rooms. Reasonably priced for HKG. Round trip limo service from HKG airport is approx. $130. Integrated into a large shopping mall which is handy for a little retail therapy if you need it. On the same street as a number of premium retails like Rolex, Louis Vuitton and Prada.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank EdnaofDorchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rovia L, General Manager at Marco Polo Hongkong Hotel, responded to this reviewResponded 8 July 2014

Greetings from the Marco Polo Hongkong Hotel.

Dear DHEG2012,

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,


Mark J Heywood
General Manager, Marco Polo Hongkong Hotel
Area General Manager, Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

A well presented hotel with truly excellent Club Lounge. The staff are superb in terms of attentiveness, whilst at the same time they are unobtrusive. A warm cosy atmosphere where you instantly feel at home. Good rooms and facilities. Centrally located nearby the quality shops.

Room Tip: Definitely book the Club lounge as the food is very good.
  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank worldglobal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rovia L, General Manager at Marco Polo Hongkong Hotel, responded to this reviewResponded 8 July 2014

Dear Worldglobal,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted to receive your kind words about your service experience with our associates at The Continental Club. We strongly believe that our associates are our greatest asset, and we are indeed proud of them. We will be more than happy to share your comments with them as we are sure they will be most appreciative of your compliments.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,


Mark J Heywood
General Manager, Marco Polo Hongkong Hotel
Area General Manager, Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014 via mobile

From the moment we arrived, everything about this establishment was exemplary. The efficiency of the doormen handling the luggage, the gorgeous floral displays in the main lobby and the welcoming friendly faces of the staff at the reception desk gave an overall wonderful first impression . Our room was beautifully appointed and very comfortable. A fresh floral arrangement decorated the side table and a wide variety of personal care products were available for our use .......not the usual shampoo, conditioner and body lotion!
We thoroughly enjoyed the relaxed yet elegant atmosphere of the lounge on the 17th floor which was available for breakfast , high tea and cocktails in the late afternoon. The food presentation and quality as well as the impeccible service were unbelievable !
I cannot say enough about our wonderful experience at the Marco Polo Hong Kong . That is where we will stay on a return trip.

  • Stayed: April 2014
    • Value
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Thank AnneSimcoe_Ontario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rovia L, General Manager at Marco Polo Hongkong Hotel, responded to this reviewResponded 8 July 2014

Dear Ann Simcoe,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted to receive your kind words about your service experience with our associates and that you had a pleasant stay at The Continental Club.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,


Mark J Heywood
General Manager, Marco Polo Hongkong Hotel
Area General Manager, Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014

Beware as there are now three Marco Polo Hotels in Canton Road. This, the old Hong Kong Hotel, is just as good as it always was. I upgraded to the Continental Club which gave me free breakfast and tea in its own 17th floor lounge plus free Wi-Fi and discounts off laundry etc. Service is as ever impeccable. Being an older hotel it doesn't have the biggest rooms but they are really well appointed, as is the bathroom with a separate bath and shower, and you even get a pillow menu! One of my favourite hotels overseas with everything you need on your doorstep.

Room Tip: If you can upgrade to the Continental Club, the additional cost is cheaper than paying for each item...
  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank MAilliwN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rovia L, General Manager at Marco Polo Hongkong Hotel, responded to this reviewResponded 8 July 2014

Dear MAilliwN,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted to receive your kind words about your service experience with our associates at The Continental Club.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,


Mark J Heywood
General Manager, Marco Polo Hongkong Hotel
Area General Manager, Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marco Polo Hongkong Hotel

Address: No.3 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Hong Kong
#23 Romantic Hotel in Hong Kong
#30 Business Hotel in Hong Kong
#71 Luxury Hotel in Hong Kong
Price Range: £147 - £293 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Marco Polo Hongkong Hotel 4.5*
Number of rooms: 665
Official Description (provided by the hotel):
Marco Polo Hongkong Hotel has recently completed a comprehensive hotel exterior upgrading programme, all rooms are now available to provide exemplary standard of service and ensuring high level of customer satisfaction. Overlooking the spectacular Victoria Harbour, the Marco Polo Hongkong Hotel is located along Canton Road in Tsim Sha Tsui, at the heart of the city’s busiest commercial, shopping and business hub. The Star Ferry and Hong Kong’s cruise terminal are at your footstep, while shopping is right next door with the hotel forming part of Harbour City – Hong Kong’s largest shopping complex. After an exciting day of sightseeing or business meetings, settle into one of the Marco Polo Hongkong Hotel’s 665 guestrooms and suites while staying connected via the complimentary Wi-Fi internet service, and the complimentary handy smartphone which is now fully up and running throughout the hotel. ... more   less 
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Also Known As:
Hotel Marco Polo Hongkong
Marco Polo Hotel Hong Kong
Marco Polo Hongkong Hong Kong
Hong Kong Marco Polo Hotel
Marco Polo Hongkong Hotel Hong Kong

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