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“Peace amongst the bustle” 4 of 5 bubbles
Review of Marco Polo Hongkong Hotel

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Marco Polo Hongkong Hotel
Ranked #72 of 713 Hotels in Hong Kong
Certificate of Excellence
Newcastle, Australia
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Peace amongst the bustle”
4 of 5 bubbles Reviewed 31 July 2014

This was our first time in Hong Kong and the Marco Polo was a real oasis amongst the hustle and bustle of this vibrant city. It is well located across the harbour in Kowloon, and an easy 3 minute walk to the Star ferry which runs across to Hong Kong all the time. The rooms were comfortable, clean and quiet. We had a room overlooking the harbour so there was always something to look at when we were in the room. Worth the cost. Great bar and restaurant downstairs - the outside area of the bar is a fabulous place to watch the evening light show over a few drinks and nibbles. Friendly helpful staff. Would definitely recommend.

Room Tip: Rooms overlooking the harbour are worth the extra cost
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  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank paddyandjohnsgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James O, General Manager at Marco Polo Hongkong Hotel, responded to this review, 6 August 2014
Dear paddyandjohnsgirl,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

We are delighted to learn that you had a pleasant stay with us. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,


James Ong
General Manager
Marco Polo Hotels - Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,568 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (594)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Cardiff, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 30 July 2014

This is the third time I have stayed in the Macro Polo and the hotel just keeps getting better.
The room was very spacious and well decorated. The bed was comfortable and room was spotlessly clean.
I also found the staff to be very polite and friendly and the hotel itself has a great feel to it.
I like to train every day so for me the new gym facility is a great added bonus, although if you’re serious about lifting weights you may not find the weights a little on the light side and the gym lacking in some essential equipment.
For me the hotel is the only choice while I’m in Hong Kong, I’ve stayed in others but there simply not as good. Love staying at the macro Polo. I have never had a bad experience there.

Room Tip: I can honestly say I have never had a bad room while staying there, rooms are quite and very comfort...
See more room tips
  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James O, General Manager at Marco Polo Hongkong Hotel, responded to this review, 31 July 2014
Dear Michael R,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

We are delighted to receive your kind words about the hotel location and its facilities. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,


James Ong
General Manager
Marco Polo Hotels - Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
83 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 28 July 2014

the location is key, right by the star ferry and harbour city. Despite the size, the staff are attentive and do seems to try that bit more than many HK hotels. We enjoyed a club room wiith harbour views and private club lounge, where the service is quite personal. The benefits of a big hotel with personal service.

Only disapointment is the pool area, which is uninspiring.

Would definitely return.

Room Tip: Club rooms offer personal service, much easier to switch off in style
See more room tips
  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LondonMadmax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James O, General Manager at Marco Polo Hongkong Hotel, responded to this review, 31 July 2014
Dear LondonMadmax,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

We are delighted to receive your kind words about the hotel location and your service experience with our associates. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,

James Ong
General Manager
Marco Polo Hotels - Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
31 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 27 July 2014

The hotel has a nice feel to it, rooms are clean and spacious. It is located just by the harbour and harbour city shopping centre.
It is a little far from the MTR station, but still within walking distance.
Overall service and staff are really nice, breakfast was also really nice, with a good spread of food.

Room Tip: choose rooms with king size beds, it tends to be larger.
See more room tips
  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank Gary O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James O, General Manager at Marco Polo Hongkong Hotel, responded to this review, 28 July 2014
Dear Gary O,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

We are delighted to receive your kind words about the hotel location and its facilities. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,


James Ong
General Manager
Marco Polo Hotels - Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 24 July 2014

The staff at this hotel were very good. The fellows on the concierge desk made our stay extra special. They were always extremely helpful with directions and information, and were friendly and fun to speak with.
Rooms are quite large and comfortable, although we did not have a view, only of other rooms.
Room was very clean and well maintained.
Pool area is clean and staffed with lifeguards who were helpful and friendly, but lacks any ambience. Pool was nice to swim in after a hot day.
Hotel is close to shops, ferry terminal and train stations.

Room Tip: Ask for a room with a view of the harbour. They will be more expensive, but I think worth it if you...
See more room tips
  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank roomwithaview44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James O, General Manager at Marco Polo Hongkong Hotel, responded to this review, 25 July 2014
Dear roomwithaview44,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted to receive your kind words about your service experience with our associates. We strongly believe that our associates are our greatest asset, and we are indeed proud of them. We will be more than happy to share your comments with them as we are sure they will be most appreciative of your compliments.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,


James Ong
General Manager
Marco Polo Hotels - Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 23 July 2014 via mobile

Stayed here for 11 nights as my husband was on business trip. If you are taking taxi from the airport, do tell the driver it's Marco Polo Hong Kong Hotel as according to the driver there's 3 Marco Polo Hotels along Canton Road (Marco Polo HK, Prince HK & Gateway HK). Rooms are well maintained, clean, cosy & it's really considered huge for HK hotels. Our deluxe room comes with a huge living area, a separate room to put our luggages, double bed, dressing area & toilet with bath tub. We were also very pleased with the housekeeping as the chamber maids (the name of 1 of them is Wai) really remember all our requests such as more bottled water & ice. Every evening during turn down service, they will always leave a bucket of ice for us without fail (my husband called for ice for 2 consecutive nights & they make it a point to remember that). Knowledgable staff, impeccable service, great location. 2 thumbs up for this hotel!

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Carizsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James O, General Manager at Marco Polo Hongkong Hotel, responded to this review, 25 July 2014
Dear Carizsa,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted to receive your kind words about the hotel location and your service experience with our associates. We will be more than happy to share your comments with the concerned Room Attendants as we are sure they will be most appreciative of your compliments.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,


James Ong
General Manager
Marco Polo Hotels - Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Williamstown, Massachusetts, United States
Level Contributor
99 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 19 July 2014

In rating the Marco Polo, couldn't decide whether to give it 4 or 5 stars. It's not perfect. The decor and fixtures are a little dated (think smoked glass and mirrors). I've stayed there three times and never had a view. But in the end I decided to go with 5 stars. The rooms are huge. The location is great -- just steps away from the Star Ferry and high-end shopping if you're into that. (But then again it seems no matter where you go in HK, you're just steps away from a Gucci, Cartier or Louis Vuitton.) The service was first rate. There's a nice outdoor and indoor gym. And the breakfast buffet is excellent, quite possible the best I've ever had. There's even a dedicated gluten-free table for those of you with gluten intolerance. So while you can find plenty of snazzier and more up-to-date hotels in HK, you certainly can't go wrong with the Marco Polo.

  • Stayed July 2014, travelled solo
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ken K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James O, General Manager at Marco Polo Hongkong Hotel, responded to this review, 22 July 2014
Dear Ken K,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

We are delighted to learn that you had a pleasant stay with us. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,


James Ong
General Manager
Marco Polo Hotels - Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marco Polo Hongkong Hotel

Property: Marco Polo Hongkong Hotel
Address: No.3 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in Hong Kong
#23 Romantic Hotel in Hong Kong
#30 Business Hotel in Hong Kong
#66 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Marco Polo Hongkong Hotel 4.5*
Number of rooms: 665
Official Description (provided by the hotel):
Overlooking the spectacular Victoria Harbour, the Marco Polo Hongkong Hotel is located along Canton Road in Tsim Sha Tsui, at the heart of the city's busiest commercial, shopping and business hub. The Star Ferry and Hong Kong's cruise terminal are at your footstep, while shopping is right next door with the hotel forming part of Harbour City - Hong Kong's largest shopping complex. Guests enjoy easy access to the area's major tourist attractions like Kowloon Park, Hong Kong Museum of Art, Hong Kong Space Museum and Hong Kong Cultural Centre. After an exciting day of sightseeing or business meetings, settle into one of the Marco Polo Hongkong Hotel's 665 guestrooms and suites while staying connected via the complimentary Wi-Fi internet service, which is now fully up and running throughout the hotel, or catch up with the latest blockbuster from the wide selection of movies while enjoying the hotel's In-room Dining service. For guests preferring the exclusive comfort and personalised service of The Continental Club, our designated guest floors come with unparalleled benefits that have become hallmarks of the Marco Polo hospitality. In a city known as the 'Culinary Capital of Asia', the Marco Polo Hongkong Hotel features three of Hong Kong's most renowned restaurants and bars, to include Cucina which features Italian open kitchen, all-day international cuisine at Cafe Marco, and the Rum Bar at Lobby Lounge - conferred the Guinness World Record for "Bar with the World's Largest Selection of Commercially Available Rums." Whether you are looking to plan your dream wedding or the perfect corporate meeting, our 14 state-of-the-art function rooms will meet your every need. The built-in audio-visual facilities of the function rooms on sixth level provide the ideal setting for small- to medium-sized events. The Centenary Ballroom at lobby level is the perfect balance between elegance and intelligent architecture, where clients can transfer even the biggest display materials easily due to the ballroom's unique lobby level access. Stay connected with family, friends, and workplace from our Connect Lounge. Take a dip in our pool to unwind after a long day out, or do a quick workout at the gym. Better still, indulge in some retail therapy at the adjacent Harbour City shopping mall which is the ultimate destination for shopping, dining and entertainment with over 450 shops that feature the world's leading brands. Enjoy your journey in Hong Kong to the fullest with a handy, a complimentary smartphone for travellers with the power to keep guests totally connected while exploring the city. Built-in benefits include unlimited 3G mobile internet, unlimited local calls, Wi-Fi hotspot and tethering, dining and city guide and exclusive ticketing offers. Staying at the Marco Polo Hongkong Hotel gives you the perfect blend of warm Asian hospitality and a central location with its convenient access to Kowloon and Hong Kong. Hotel note: In our effort to continually provide a top quality environment for our guests at Marco Polo Hongkong Hotel, a hotel exterior upgrading programme will be carried out in phases, from Mondays to Saturdays between 9am and 6pm, with expected completion in the second quarter of 2017. ... more   less 
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Also Known As:
Hotel Marco Polo Hongkong
Marco Polo Hotel Hong Kong
Marco Polo Hongkong Hong Kong
Hong Kong Marco Polo Hotel
Marco Polo Hongkong Hotel Hong Kong

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