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Marco Polo Hongkong Hotel
Ranked #80 of 718 Hotels in Hong Kong
manila
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“How can you miss?”
Reviewed 7 August 2007

i always stay at the marco polo. How can you go wrong when it is beside Lane Crawford and cuts through Ocean Terminal and the Ferry boats. The rooms are clean and decent. They just refurbished but kept the height and spread of the rooms so you are not too claustrophobic . Service is good and the front desk is quite accomodating. i got an upgrade and did not even have to ask for one. I have been to this hotel as a single traveller , with friends, and once with two kids. Never had a problem with anything except for too much shopping.

  • Liked — location
  • Disliked — always fully booked
  • Stayed October 2006, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank figaro11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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London
Level Contributor
34 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 1 July 2007

The Marco Polo Hongkong Hotel is about what you'd expect for the price and hotel class, though in need of some renovation work. There is certainly nothing outstanding about it, but then there is nothing awful about it either.

Having stayed in a four-star hotel elsewhere on the holiday, it was clear why the Marco Polo is sold as a four-star 'plus'. The room was large, the facilities were good (complimentary water is always welcome), and the entrance had recently been redecorated to fit in with the designer shops on Canton Road. The staff were generally friendly, and the swimming pool, albeit small, was welcome relief after the heat and humidity of the city.

The negatives were all fairly minor, though relatively numerous. The room was too cold, and even with the air-conditioning off or set to 25 degrees plus, it still felt like a fridge. Coupled with this, the room felt damp, which left the bedding slightly soggy and musty. Noise from other rooms carried easily too, and you could hear neighbours' conversations all through the day and night. The fittings were worn (see pictures), the business facilities were very expensive (HK$100 for 15 minutes on the net and four print-outs), and the view was very uninspiring! Admittedly, I did opt not to pay the extra HK$600 a night for a harbour view, and I was warned of renovation work beforehand, but it was still disappointing.

To my mind, the main advantage of staying at the Marco Polo is the location. No doubt the harbour view rooms are a better choice (also 50% larger, I was told!), but I would definitely recommend staying on the Kowloon side. The view as you cross to Central on a Star Ferry is breathtaking, and the area has more buzz than some of the districts on Hong Kong Island. The hotel itself is a fairly solid four-star, though one or two maintenance issues need to be addressed.

  • Liked — Location
  • Disliked — Rooms cold and damp
  • Stayed June 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank teppy83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 28 June 2007

Great place to stay with fantastic harbour view rooms! The restaurant was lovely with a nice atmosphere. Location was excellent close to Star Ferry and lots of shops. Thoroughly enjoyed my stay and will return without a doubt.

  • Liked — quality and style
  • Stayed June 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Perri R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
169 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 14 June 2007

Stayed here 8th to the 14th of June. We received an automatic Harbour View room upgrade via our travel agent because we stayed more than 3 nights (6 to be exact). I read each and every one of the reviews already posted re this hotel before confirming the booking. The hotel gets mixed reviews as you can see and there were some worries e.g. smelly rooms, unhelpful staff etc - but I have to say that our experience was very positive. We had a lovely large room (857) with a beautiful view. It was clean and very comfortable (no smells at all). The bathroom and vanity area were very nice and yes there were signs of wear and tear but only minor and I don't expect any hotel to refurb their rooms on an annual basis.
As has been stated repeatedly, this hotel's greatest asset is its location. Right next to the Star ferry, a short walk to the MTR, right near many, many restaurants and adjoining a massive shopping centre.
Dining at the Lobby Lounge was good - stylish, tasty food and a nice wine list by the glass. Luckily, the hotel had a 20% off deal on food and drinks during the summer months and this made the pricing attractive.
The only minor (very minor, indeed) criticism is that some of the inexperienced hotel staff could be a little more attentive but most of the staff were very hepful, smiling people.
We will stay there again.

  • Liked — Location location location
  • Disliked — Pool needs updating (happening soon)
  • Stayed June 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank garybMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
62 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 11 May 2007

I have just returned from a 10 day stay at the Marco Polo Hong Kong hotel. If I ever return to Hong Kong I would definitely consider staying at this hotel again. The front entrance to the hotel is actually in a street like Sloane Street in Chelsea as it is packed with designer shops. In fact it is right next door to Louis Vuitton. Marco Polo Prince and Gateway are also in the same street. The back entrance to the hotel (which you get to by walking around the side of the Lobby Lounge bar) actually leads you to a huge shopping mall, the harbour area, and the entrance to the famous Star Ferry. We actually used the back entrance to the hotel more than the front as it is a lot nicer to walk out and see the harbour than a busy main road. The hotel is also well placed to see the nightly 8pm harbour light show.

Breakfast at the hotel is on the first floor in Café Marco until 10:30am. It’s a buffet that serves up continental, cooked breakfasts and even a Chinese selection. The cost of breakfast is HK$ 363 (approx £12pp) Café Marco also serves buffet lunch and dinner. Don’t miss the chocolate fountain at lunchtimes. I only discovered it 10 minutes before leaving the hotel for the airport!!!!!

We stayed on the 9th floor in a standard harbour view room which was very spacious, and the view was fantastic. There was actually a small separate room that housed a fridge, snacks and kettle etc and additional wardrobe space and room for your cases. There is a small safe inside the main wardrobe. The room was clean and nicely decorated. If I had one criticism, it would be that the toilet and bath are in a separate room but the sink area isn’t. This means that every time you get up in the morning you wake your partner up when you turn on the light and use the sink.

The hotel provides broadband in your room, but at a price. You can either pay for one hour or 24 hours. I think one hour was HK$70 (£4.70) and 24 hours was HK$120 (£8.11) Considering the cost of staying at this hotel was £170+ per night I think they should have provided free broadband… By the way, don’t bother to take plug adaptors as they use the same three prong plugs as we do in the UK.

The staff were friendly and helpful. Especially when we broke the TV and then locked ourselves out of our room!!! Even the room service was good. The food was tasty and hot and there was plenty of it. If you have a late flight and want to stay in your room past the 12pm checkout, they can arrange it if you ask. It will cost you 50% of your daily room rate, which we felt was worth it as our flight was at 11pm!

The hotel is currently undergoing some renovations on the 6th floor and the roof. I’d like to say you won’t be disturbed by the noise, but you probably will be. They start at 10am, break for lunch, and finish by 6pm. The outdoor pool is on the 6th floor. It’s very small and overlooked by the surrounding buildings. I believe that they will be renovating the pool once they finish the gym renovations.

Outside of the shopping areas, Hong Kong seems to be full of hills and stairs, so make sure you are prepared to do some serious walking. The humidity can be extremely high and you will probably experience several grey cloudy days that are unbelievably warm. We also experienced a storm that sent the sky completely black at 10am, then cleared up completely by 11am. Very odd! We also noticed they were hardly any flies in Hong Kong, and no mossies. Brilliant!

10% Service charge is automatically added to your restaurant bills, so no need to work out a tip. In many restaurants, when you ask for the bill, once they bring it to you they will stand over you until you pay! Sharing food seems to be very common in Hong Kong. I don’t just mean Chinese food I mean every kind of food, so don’t be afraid to say you want to share a salad or a piece of cake…

Buy an Octopus card from a Kiosk in an underground station. They work in a similar way to the UK Oyster card. You can use them on the underground and the buses, and you can top them up with machines that are also found in the underground stations. If you have money left on your card at the end of the holiday you can get a refund. The Octopus card can also be used on the Star Ferry, the tram that takes you to the Peak on Hong Kong Island and you can even pay for food in McDonalds with it! Travel is extremely cheap and most journeys will cost less than £1.

There are shops literally everywhere you turn, and every hotel seems to have its own shopping mall. The shopping day generally doesn’t start before 10am and finishes around 10:30/11pm. In many shops, you will find the staff have an irritating habit of following you around so it can be hard to browse. You will feel very much at home in Hong Kong as there are numerous shops you will recognise the name of. The back entrance to The Marco Polo Hong Kong is just around the corner from Mc Donalds, 7Eleven, Boots and Hagen Daz.

Nathan Road is the main shopping road which is a five minute walk from the hotel. Tourists are hounded by touts coming up to you and offering either tailor made suits or copy watches and handbags. They are not standing in front of their shops, or holding any goods so you would be expected to go with them to wherever the goods are kept… At first we kept saying no thank you, but after a few days, we were so irritated at being asked every two minutes we just began to completely ignore them.

Before you buy any tourist type souvenirs, go to Stanley Market on the far side of Hong Kong Island. Any souvenir you can think of can be found here at the best prices. The Ladies Market is worth a look for copy handbags, watches and pashminas. You will be expected to haggle over the price and they will hound you until you buy whatever they are selling. Temple Market was a huge disappointment, as it was very cramped and sold nothing but cheap rubbish.

For those of you planning a trip to Man Mo Temple, think twice. If you go using the underground you will find yourself climbing a lot of stairs once you arrive. The temple is very small and it’s as hot as a sauna inside. The Big Budda on Lantau Island is worth seeing, but be prepared to walk up an awful lot of stairs if you want to go right to the base of it. You can get to the surrounding village by cable car or bus.

Disneyland is disappointing as it’s incredibly small. However, queues were short and they have the best 3D show I’ve ever seen. Ocean Park isn’t bad. Much bigger than Disney and incorporates animals.

If you don’t like the shopping, crowds and the heat then you won’t enjoy Hong Kong. I can’t imagine planning a return trip, but I’m glad I went as it was certainly an experience that can’t be described in any brochure…

  • Liked — The view from our room
  • Disliked — the air conditioning was on too high in the lobby
  • Stayed April 2007, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
26 Thank charliesangel02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
england
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 23 April 2007

I stayed at the Marco Polo Hongkong for 3 nights in late March. After reading some of the reviews on here after booking it I was a little apprehensive however our experience was excellent. The location is second to none and the staff were very helpful. The rum bar in the lobby is excellent. They are just completing re-furbishments of the pool area which means that there are no gym facilities but the pool is fine.

I would recommend this hotel to anyone looking for comfortable, good value for money accomodation in a stunning location.

  • Liked — location
  • Disliked — nothing
  • Stayed March 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sallywally2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 12 April 2007

This was our first trip to Hong Kong and we were staying at the Marco Polo Hong Kong because we had won three nights in an auction. We extended our stay to 6nights as I am sure you will agree it is a very long way to go just for 3 nights we also took along our 16 year old daughter who shared our room. I have nothing negative to say about this hotel. Our trip was 1st class from start to finish. Starting with our journey from the airport in the hotels chaffeur driven merc, the offer of bottled water when we got into the car at the airport was a well received gesture. The staff were waiting for the car to arrive and from that point our luggage was taken care of and was delivered to our room immediately . We were escorted to our room which over looked the harbour and as it was the chinese new year we had a fantastic view from our room of the fireworks. A nice touch was having the bed covers turned every evening, although a chocolate would have been nice. The tea, coffee and bottled water were replemished everyday,as was the tolietries. The location of this hotel sold it to us. I don't know if we had a lovely room with a view because of the auction win but it made our 1st trip to HK very enjoyable, if I had a complaint it would be the cost and standard of the breakfast, at approx £15 each I thought it was expensive for a full english and although 3 nights included the breakfast for the remaining nights we chose to have breakfast in the surrounding eaterys i.e mcdonalds starbucks and others in the mall. I would love to stay at this hotel again if we could guarantee the same standard of room as we have just had but I have an open mind reading some of the other reviews but I can only speak as I found and therefore I if only recommend this hotel for nothing else it's location location location it stands right next to the star ferries which go backwards and forwards to Hong Kong Island and I suggest that when travelling around HK you get yourselves a octpus card which you are charged a fee for and like the oyster cards in London you put money on these cards but unlike London when you have finished if you haven't used all the money on the cards you will get a refund on these cards and you also get the initial fee returned you can use the card on trains buses and ferries and all of the transport around HK is cheap including the taxis. Our trip ended with the limo taking us back to airport and has we had a very late flight back to London we able to stay in our room untill 9pm which was close to the time we were being collected for the airport.

Stayed February 2007
Helpful?
7 Thank HKGHOL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Marco Polo Hongkong Hotel

Property: Marco Polo Hongkong Hotel
Address: No.3 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in Hong Kong
#23 Romantic Hotel in Hong Kong
#30 Business Hotel in Hong Kong
#73 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Marco Polo Hongkong Hotel 4.5*
Number of rooms: 665
Official Description (provided by the hotel):
Overlooking the spectacular Victoria Harbour, the Marco Polo Hongkong Hotel is located along Canton Road in Tsim Sha Tsui, at the heart of the city's busiest commercial, shopping and business hub. The Star Ferry and Hong Kong's cruise terminal are at your footstep, while shopping is right next door with the hotel forming part of Harbour City - Hong Kong's largest shopping complex. Guests enjoy easy access to the area's major tourist attractions like Kowloon Park, Hong Kong Museum of Art, Hong Kong Space Museum and Hong Kong Cultural Centre. After an exciting day of sightseeing or business meetings, settle into one of the Marco Polo Hongkong Hotel's 665 guestrooms and suites while staying connected via the complimentary Wi-Fi internet service, which is now fully up and running throughout the hotel, or catch up with the latest blockbuster from the wide selection of movies while enjoying the hotel's In-room Dining service. For guests preferring the exclusive comfort and personalised service of The Continental Club, our designated guest floors come with unparalleled benefits that have become hallmarks of the Marco Polo hospitality. In a city known as the 'Culinary Capital of Asia', the Marco Polo Hongkong Hotel features three of Hong Kong's most renowned restaurants and bars, to include Cucina which features Italian open kitchen, all-day international cuisine at Cafe Marco, and the Rum Bar at Lobby Lounge - conferred the Guinness World Record for "Bar with the World's Largest Selection of Commercially Available Rums." Whether you are looking to plan your dream wedding or the perfect corporate meeting, our 14 state-of-the-art function rooms will meet your every need. The built-in audio-visual facilities of the function rooms on sixth level provide the ideal setting for small- to medium-sized events. The Centenary Ballroom at lobby level is the perfect balance between elegance and intelligent architecture, where clients can transfer even the biggest display materials easily due to the ballroom's unique lobby level access. Stay connected with family, friends, and workplace from our Connect Lounge. Take a dip in our pool to unwind after a long day out, or do a quick workout at the gym. Better still, indulge in some retail therapy at the adjacent Harbour City shopping mall which is the ultimate destination for shopping, dining and entertainment with over 450 shops that feature the world's leading brands. Enjoy your journey in Hong Kong to the fullest with a handy, a complimentary smartphone for travellers with the power to keep guests totally connected while exploring the city. Built-in benefits include unlimited 3G mobile internet, unlimited local calls, Wi-Fi hotspot and tethering, dining and city guide and exclusive ticketing offers. Staying at the Marco Polo Hongkong Hotel gives you the perfect blend of warm Asian hospitality and a central location with its convenient access to Kowloon and Hong Kong. Hotel note: In our effort to continually provide a top quality environment for our guests at Marco Polo Hongkong Hotel, a hotel exterior upgrading programme will be carried out in phases, from Mondays to Saturdays between 9am and 6pm, with expected completion in the second quarter of 2017. ... more   less 
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Also Known As:
Hotel Marco Polo Hongkong
Marco Polo Hotel Hong Kong
Marco Polo Hongkong Hong Kong
Hong Kong Marco Polo Hotel
Marco Polo Hongkong Hotel Hong Kong

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