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“Good Location”

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Prince (Marco Polo Hotels)
Ranked #40 of 718 Hotels in Hong Kong
Certificate of Excellence
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good Location”
Reviewed 7 August 2014

Good location. Always stay in Marco Polo Prince for my work trip for the past 5 years, easily accessible and right within Habour City. Room is spacious but facilites and setting is rather old. The walls are thin and I am able to hear what's going on in the next room. Loved the given choice of pillows. Tried almost everyone of it.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
1 Thank Kashleytay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christoph H, Manager at Prince (Marco Polo Hotels), responded to this review, 12 August 2014
Dear Kashleytay

Thank you very much for taking your time to review us on TripAdvisor.

We are delighted to know that you enjoyed your stay with us.

Please rest assured that we have addressed your comments to department heads concerned for improvement. We thank you for your comments as they are indeed beneficial in supporting our improvement efforts.

We look forward to welcoming you back to the Prince Hotel soon

Yours sincerely

Christoph Hoeflich
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,136 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (147)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Kuala Lumpur, Malaysia
Level Contributor
130 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 5 August 2014 via mobile

Standard business class hotel with no frills. Gym located within hotel and pool is 15 mins walk away at the sister hotel Marco Polo hotel. Rooms are pretty clean and business standard and hotel is connected to Harbour city shopping mall. Albeit a 15 mins walk to the other end of the mall. Quite convenient location. Not near mtr station- 15 mins walk.

Stayed January 2014
Helpful?
Thank williamlye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christoph H, Manager at Prince (Marco Polo Hotels), responded to this review, 7 August 2014
Dear Williamlye

Thank you very much for taking your time to review us on TripAdvisor.

We are delighted to know that you enjoyed your stay with us. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We look forward to welcoming you back to the Prince Hotel soon.

Yours sincerely

Christoph Hoeflich
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 August 2014

I have never written a review before but feel almost compelled to write something about Prince after their exceptional service time and again. I have been staying in the Prince since 2010 for business and stay in the hotel about 2 to 3 times a year.

Rooms
The hotel went through a renovation in 2012 which has brought up the standards of the furnishings comparable to any 4 star hotels around. The rooms are of a very good size and come with separate bath and shower. Some even overlook the Hong Kong island.

Food
The breakfast comes with a very large spread to suit all tastes and live cooking stations. Generally the F&B in the hotel is of a very high standard and is excellent value for money.

Staff
The staff are truly excellent and cannot do enough to make the stay pleasant for the guests. From reservations (via phone / email) to dealing with any requests (concierge / tour desk / front desk) - they simply go all out. This is especially commendable because I have travelled to Hong Kong many times and this hotel is always busy - at most times operating at 100% occupancy.

Recreational facilities
The hotel has a very good business centre and guests can use the swimming pool, gym and spa in the other Marco Polo hotels located within Harbour City.

Location
I doubt there is a better located hotel in Hong Kong. This area has everything - excellent dining, shopping, entertainment, sightseeing, transport links and gorgeous views of the harbour.

They always do their homework and know a bit about you and what you like. I have received souvenirs, complimentary dinners and spa treatments for being a loyal customer which doesn't often happen with most hotels. Returning guests always receive that extra special welcome and I am already looking forward to my next stay in September!

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank Red_Rodgers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christoph H, Manager at Prince (Marco Polo Hotels), responded to this review, 7 August 2014
Dear Red_Rodgers

Thank you very much for taking your time to review us on TripAdvisor.

We are delighted to know that you enjoyed your stay with us. Your comments have given us the highest reassurance that we are right on track. We feel most fortunate to have a team of professionals who constantly put customers first.

We look forward to the pleasure of welcoming you back to the Prince Hotel soon.

Yours sincerely

Christoph Hoeflich
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cessnock, Australia
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 August 2014

the service you get at this hotel is superb i have never seen better anywhere but unfortunately the rooms arent that great and the bathrooms are worse.i would give service 5+ stars but the rooms 2 stars because of the bathrooms and no view

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank treloarski1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christoph H, Manager at Prince (Marco Polo Hotels), responded to this review, 7 August 2014
Dear treloarski1968

Thank you very much for taking your time to review us on TripAdvisor.

We are delighted to know that you enjoyed your stay with us. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

Rest assured that your comments about the refurbishing our rooms have been taken note for consideration when refurbishment plan takes place.

We thank you for your comments as they are indeed beneficial in supporting our improvement efforts.

We look forward to welcoming you back to the Prince Hotel soon

Yours sincerely

Christoph Hoeflich
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Silkeborg, Denmark
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 August 2014

I use Prince Hotel every time I visit Hong Kong on business. The service is great and there are loads of people just waiting to help you with anything. The rooms are very clean and nicely decorated.
The hotel is located close to a ferry terminal (Star Ferry) with easy acces to the rest of Hong Kong.

  • Stayed April 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Søren M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christoph H, Manager at Prince (Marco Polo Hotels), responded to this review, 4 August 2014
Dear Soren M

Thank you very much for taking your time to review us on TripAdvisor.

We are delighted to know that you enjoyed your stay with us. Your comments have given us the highest reassurance that we are right on track. We feel most fortunate to have a team of professionals who constantly put customers first.

We look forward to the pleasure of welcoming you back to the Prince Hotel soon.

Yours sincerely

Christoph Hoeflich
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 31 July 2014

The services provided by Marco Polo Prince was Excellent!!
I was pleasantly suprised with the generosity and kindness of the staff of Marco Polo Prince was able to provide a complementatry upgrade from the Queen size bed to the King size bed during my stay.

Thank You for the very kind gesture!!

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank GurbinderSingh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christoph H, Manager at Prince (Marco Polo Hotels), responded to this review, 1 August 2014
Der Mr Singh

Thank you very much for taking your time to review us on TripAdvisor.

We are delighted to know that you enjoyed your stay with us. Your comments have given us the highest reassurance that we are right on track. We feel most fortunate to have a team of professionals who constantly put customers first.

We look forward to the pleasure of welcoming you back to the Prince Hotel soon.

Yours sincerely

Christoph Hoeflich
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 20 July 2014

I stay in a lot of hotels around the world, both for business and holidays. Not much really differs between them as far as what they physically offer - a comfortable bed and great shower are the standard offering. What differentiates hotels is the level of service and personal attention.
During our recent stay at the prince hotel in Hong Kong while in transit to the UK was a great example of this. Firstly the hotel is exactly what you would expect, great location, impeccably clean, great room fittings, excellent bed and pillows, excellent shower. The real surprise at this hotel was the service from the staff, in particular the hotel concierge Vienna. She made my family feel very welcome, my two children really took a shine to her. She could not have been more helpful, nothing was too much trouble. For example we were talking to Vienna about our planned trip to Disney Land in Hong Kong and we were concerned about the weather. Without a further word two golf size umbrellas were lent to us for the day.

So to sum up, Great hotel that really sets itself apart from plenty of other hotels with their attention to detail and customer service. I will definitely use the hotel again.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Andy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christoph H, Manager at Prince (Marco Polo Hotels), responded to this review, 21 July 2014
Dear Andy D

Thank you very much for taking your time to review us on TripAdvisor.

We are delighted to know that you enjoyed your stay with us especially the service from Vienna, our Welcome Ambassador. Your comments have given us the highest reassurance that we are right on track. We feel most fortunate to have a team of professionals who constantly put customers first.

We look forward to welcoming you back to the Prince Hotel soon.

Yours sincerely

Christoph Hoeflich
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Prince (Marco Polo Hotels)

Property: Prince (Marco Polo Hotels)
Address: No.23 Canton Road, Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#28 Family Hotel in Hong Kong
#33 Business Hotel in Hong Kong
#39 Luxury Hotel in Hong Kong
#67 Romantic Hotel in Hong Kong
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Prince (Marco Polo Hotels) 4*
Number of rooms: 394
Official Description (provided by the hotel):
Amongst Hong Kong's top business hotels, Prince is in the heart of Tsim Sha Tsui in Kowloon. The hotel is on the doorsteps of the China Ferry Terminal and Harbour City - Hong Kong's largest shopping complex of more than 450 shops featuring the world's leading brands. Comfortable and spacious, the 395 guestrooms and suites come with a comprehensive range of business services and facilities. Enjoy your journey in Hong Kong to the fullest with a handy, a complimentary smartphone for travellers. Built-in benefits include unlimited 3G mobile internet, unlimited local calls, international calls (5 designated countries including China, Philippines, Japan, United States, and United Kingdom) and Wi-Fi hotspot. ... more   less 
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Also Known As:
Prince Hong Kong Hotel Hong Kong
Prince Hotel Hong Kong
Hong Kong Prince Hotel
Prince (Marco Polo Hotels) Hong Kong

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