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“Mandarin Oriental - New Year 2012/13” 5 of 5 bubbles
Review of Mandarin Oriental, Hong Kong

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Mandarin Oriental, Hong Kong
Ranked #6 of 712 Hotels in Hong Kong
Certificate of Excellence
uk
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Mandarin Oriental - New Year 2012/13”
5 of 5 bubbles Reviewed 4 January 2013

Our first time in Hong Kong and at a Mandarin Oriental hotel. The hotel stay easily met and often exceeded expectations - public areas 'dressed' for the Holiday season. We had a 'deluxe' room (in other words, the MOHK's 'basic' category) on the 8th floor with a harbour view (floor to ceiling windows with complimentary binoculars- we could watch new years even fireworks from there). No intrusive noise problems - and nets/blinds/curtain combination puts room into perfect darkness for sleep. This was of a very good size, for its type (lounge-type seating area by desk with room for two, not only one), and with high quality and responsive A/C. In- room amenities and maid-service were of a very high standard. Bed was large and comfortable (there is a pillow menu). Bathroom is fine and becomes perfectly private from the main room area once we'd found the switch for the blinds (!) Room had a N'Esspresso machine. We made use of the Clipper loung for buffet breakfast (best if you go early); the Captains' Bar; the M Bar and had the New Year's Eve Dinner in the Mandarin Bar and Grill (which was pretty special). Our impression was that although the hotel was full, and very very busy, service levels did not drop at all - no mean feat at this time of year (even for a super luxury hotel). We can report no problems - concierge was brilliant, in-room check-in (and check-out) ran like clock-work; luggage storage and cars to and from airport were excellent. Room service (suppers in-room for a few nights) was useful - prompt and good value for money given that there are no excessive mark-ups or additional 'tray/trolley charges'. Staff were professional, courteous, friendly and spoke good English (useful as we have no Cantonese and little Mandarin, a language which is not so useful here). Would suggest, for getting round Hong Kong - unless you take taxis/cars everywhere, that you grab an Octopus card from MTR station (Central is v close to hotel), which can be used for trains, buses, trams and ferries. Would also suggest you get an ordinary Octopus card (not necessarily the time-limited tourist ones) - you can 'add value' as needed; and get a refund on any unspent credit - minus small admin fee- as you leave). We would definitely recommend this hotel. One (mini) gripe - the in-room and business centre wi-fi is not complimentary (why not)?

Room Tip: Higher floor; harbour view rooms are great for first time visitors.
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  • Stayed December 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank susiepip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (455)
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English first
Orange County, California
Level Contributor
275 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed 4 January 2013

Arrival into HK couldnt be smoother. Superb car at the airport. Luggage pampered as in a spa. Welcomed like VIPs at the property. Rooms are deluxe. Every detail, down to garment steamer, is thought of. We were traveling through an extremely busy time of year, and I left two suitcases with the bell captain after two days in HK. Upon checking back in over a week later, after a tour of Vietnam, my stored luggage was already in the room designated and kept available for me.

Impeccable service from the front of the hotel -- to the back. The spa and beauty salon also were excellent. There may be many hotels in HK of similar high caliber to Mandarin - including the Landmark - but there is no competition when it comes to location location location. The Mandarin Oriental wins without question - for every consideration. Service, luxury, room comfort, amenities, spa, etc etc. Plus location. Choose it every time.

Room Tip: Ask for Harbour rooms for the most astounding views
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  • Stayed December 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank anita w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jammu City, India
Level Contributor
52 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 1 January 2013

As I board the cab to the scenic Hong Kong International airport I cant be more unwilling to leave this part of the world which has given me memories of a lifetime and the main reason being The Mandarin Oriental Hotel, Hong Kong. Absolutely fabulous with spacious well organized and beautiful rooms especially the one's with the view of victoria harbour. The Harbour rooms are well lit and if u can do try to stay in these rooms. The staff is extremely courteous and very caring for individual needs of the guests.
They have very nice activities for the kids. The new year party which still continues has been awesome. The Spa is extremely relaxing and probably one of the best in the world. Will miss Hong Kong especially Mandarin Oriental.

Room Tip: The Harbour rooms are amazing. Try staying in them as they have an awesome view and are spacious.
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  • Stayed January 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DrNNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
33 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 1 January 2013

I first patronized this hotel in 1970, when it was barely three years old. Yet it was then already a byword for impeccable service matched by an understated elegance and leisureliness. Young as it was, it rivaled the grand Peninsula Hotel, not lease because its location was ideal, in the heart of the bustling city's business, financial, shopping and fine-dining district, called Central. How it has maintained its preeminence since must surely count as one of the marvels of modern hotel stories. A month ago, I returned for a 5-day stay after an absence of seven months and once more fell under its charm. Admittedly, the size of its rooms cannot compare to those of newer hotels at Pacific Place such as the Shangri-la or Conrad, or the Four Seasons, but it has its own distinctive rich patina that makes up for the reduced dimensions. How it manages to house so many bars and fine restaurants within its walls is a mystery to me, but this definitely is not a complaint! On the contrary, the choice is generous. It even has two breakfast restaurants! One forgives it for the small swimming pool, so perfect is the hotel in other ways. Indeed, its relatively small size compared to the other 5-star establishments in the city means that there is never a crowd in the lobby, and not a single loud voice is heard. Aside from the Mandarin Landmark, not other hotel can boast of a covered access to everything one needs without ever having to walk on the pavement, much less cross a street! My love affair with Hong Kong owes much to this grand lady with a reputation justifiably world-wide.

Room Tip: The rooms with a harbour view basically has the advantage of extra space which was formerly that of...
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  • Stayed December 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 5_starhotellover88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 31 December 2012

Stayed in 2 connecting rooms with the family at the Mandarin Oriental HK from 26 - 31 December 2012 and this is undoubtedly one of the best hotels in the world! This is probably our 4th stay here as a family. Reception took into account that we were traveling with our three children and they offered an extra bed at no extra cost. The kids room had mini bathrobes and they were gifted with stuffed toys and shirts and caps! The rooms seem like they were recently renovated. Housekeeping service is impeccable. There is a Nespresso machine in each room and the wines and champagnes in the mini bar are very well chosen. Ate almost every night at Cafe Causette (as the other outlets Pierre, Grill were fully booked for the holidays!) but the waiters did a fantastic job of taking care of us. By the 2nd night, they knew our food and drink preferences and always made us feel at home. Kids were given complimentary pentel pens and arts & crafts sets which kept them occupied. Buffet breakfast at the Clipper Lounge was abundant and food was delightful. The walkways connecting the Mandarin Oriental to several stores and buildings was a plus, especially when it rained. We would definitely go back again!

  • Stayed December 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank FAtienza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
124 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
5 of 5 bubbles Reviewed 30 December 2012

I travel for work and pleasure extensively and this is my favorite hotel. Perfect location in Central, beautiful old building in perfect condition with all the mod cons, lovely bars and restaurants, superb rooms and - most noteworthy - perfect service. THE only place to stay in HK. Tip: spa has one of the best massages in HK.

  • Stayed October 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FraHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 23 December 2012 via mobile

Although they dont offer the most spacious room (but decent by HK standard) everything about this hotel (hardware and software) is of 5 star quality from the room design to bathroom to entertainment system to complimentary selection of tea bag --all is of best quality. Stayed their night before my birthday and during check out , a box of chocolate was prepared. You pay 5 star price and you get 5 star quality and service!

  • Stayed December 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cassieko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental, Hong Kong

Property: Mandarin Oriental, Hong Kong
Address: No.5 Connaught Road, Central, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Hong Kong
#5 Romantic Hotel in Hong Kong
#6 Luxury Hotel in Hong Kong
#7 Family Hotel in Hong Kong
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Mandarin Oriental, Hong Kong 5*
Number of rooms: 501
Official Description (provided by the hotel):
The iconic Mandarin Oriental, Hong Kong is the epitome of contemporary luxury combined with Oriental heritage. Having delighted guests with award-winning service and impressive facilities for over 50 years, it is the much-loved address for those seeking an exclusive sanctuary in the heart of this exciting city. The spacious rooms and suites offer magnificent views of the famous Victoria Harbour and the city skyline. A collection of ten outstanding restaurants and bars, including three with Michelin stars, and a Shanghainese-inspired holistic spa, indoor pool and 24-hour fitness centre, make Mandarin Oriental, Hong Kong the recognised home away from home for discerning leisure and business travellers alike. ... more   less 
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Also Known As:
Mandarin Oriental, Hong Kong Hotel Hong Kong
Mandarin Hong Kong
Hong Kong Mandarin Oriental

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