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“Recommended for a first timer HK tourist”

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The Excelsior, Hong Kong
Ranked #73 of 721 Hotels in Hong Kong
Certificate of Excellence
Reviewed 15 August 2014

If you heard of The Excelsior good reviews. They're totally true. The hotel has a great rate, and a strategic place for shoppers. Food here also excellent. Concierge is very helpful with directions and bookings. A great place to stay in HK and everything you need seems like in a walking distance.

  • Stayed: October 2013, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Ini_Usep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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948 - 954 of 2,537 reviews

Reviewed 13 August 2014

This is my 3rd time at the Excelsior, Hong Kong. Clearly I like it. There are good and not so good points about the place, but on balance I would always choose to stay there.
First, as a holiday hotel for myself and my family, it is not cheap. There are certainly other hotels that offer adequate accommodation at a lower cost. But the staff at the Excelsior have never failed to provide superb service. You are always made to feel like a welcomed guest. There seems to be nothing they won't do to make your stay excellent. You know you will be comfortable there.
There are some tired aspects to the building; the foyer looks very similar to the way it did in the Revenge of the Pink Panther (filmed there in the 1970s) and the restaurant on the floor above, where we ate breakfast every morning needs a new ceiling pretty desperately (this doesn't detract from a superb buffet breakfast that offers European, American, Chinese, Japanese, Indian - and I suspect many others - cuisine). Contrast those structural deficiencies to slick superfast elevators, well appointed restaurants like the Top Of The Tower and their other Italian, British and Chinese restaurants. The rooms we had were pretty good - well maintained and well serviced daily by house keeping. I like the little touches like the philosophical bookmarks laid out on our books left in the room.
At first I was disappointed that the room air-con didn't seem to go cool enough (we were there in July when it is very hot and humid). However, I came to realise that it was ideal for sleeping in and wasn't overly chilling like you get in many American hotels and buildings. A more comfortable differential between in and out.
The location in Causeway bay is superb. In years gone by the view from the front was probably better, as there is construction of some sort going on in the bay directly in front of the hotel. Nothing the Excelsior can do about that. However, the hotel is a minute walk from a wide variety of shops and most importantly the superb Hong Kong metro system. Absolutely ideal.
To conclude; if I go back to HK again, I'll stay at the Excelsior.

Room Tip: Don't waste money on a room with a view of the bay unless you are loaded and can afford one of t...
  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2014

Very convenient to both shopping, being at the heart of the Causeway Bay shopping area and office district with Admiralty and Central just a few MTR stops away. Excellent buffet breakfast with a variety of Chinese, Western, American food and good coffee. Lots of waiters on standby as well. Wonderful view of the marina. Try the unique dimsum restaurant as well as.
Their restaurants give a 20 % discount if you're a guest of the hotel. Excellent staff, in particular Grace from the reception and Emily from the Executive floor. Both gave us a very personalized service! Will definitely go back there with the family.

  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank chic813
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2014 via mobile

Overall a good hotel. Fantastic location. Great concierge service. Responsive and courteous staff. The breakfast buffet variety is very good. Rooms are spacious and comfortable. A bit pricey but it is justified for its location.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Objecte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

Great location, room was clean. Staff in the basement bar were great, service good and nothing was an issue. Reception was fast and efficient, guess what You would expect from Hong Kong. Overall a good tourist hotel to stay at with reasonable prices

Room Tip: Rooms are small - get a triple at the end of the corridor, quiet but no harbour view
  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank M R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

Location is excellent. Very short walk to Causeway Bay MTR. Loads of shopping surrounding the hotel and plenty of restaurants around the area, all within a few mins walk. Check in and check out was quick and without fuss, and got a free upgrade to a full harbour view room and late 2pm check out. Staff were polite and helpful. Request for extra towels for our kids was delivered very quickly. Room was very comfy for a family with 2 young children (under 8) and even with an extra bed, there was plenty of room left to walk around.

Only downsides was the lack of free wifi, which we got accustomed to in our other hotels, and the relatively small bathroom.

Room Tip: Harbour view room on the high floor (26th) we stayed in gave us a direct view of HK Harbour. Very...
  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank andrewkyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2014 via mobile

One of the best hotel to stay in Hong Kong if you want to shop. The hotel's located right in the midde of shopping district, with Causeway Bay station within walking distance. Staff are helpful and spoke good English.

Front office needs to work faster as when we arrive at night, around 10PM, tired and sleepy, it took them almost 30 minutes to check us in (4 rooms). Also, I'm surprised that the hotel did not provide free wi-fi.

Stayed: July 2014, travelled with family
Thank Maya P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Excelsior, Hong Kong

Address: 281 Gloucester Road, Causeway Bay, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#23 Spa Hotel in Hong Kong
#42 Family Hotel in Hong Kong
#52 Business Hotel in Hong Kong
#60 Romantic Hotel in Hong Kong
#67 Luxury Hotel in Hong Kong
Price Range: £153 - £244 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Excelsior, Hong Kong 5*
Number of rooms: 869
Official Description (provided by the hotel):
Situated in the heart of Causeway Bay, the shopping centre of Hong Kong Island, The Excelsior, Hong Kong is only a five-minute drive from the city's central business district and 40 minutes by MTR from Hong Kong International Airport. The hotel features five exclusive Executive Floors with a private lounge, a fully equipped business centre, a state-of-the-art Fitness Centre featuring advanced fitness equipment and dedicated spa facilities, as well as extensive meeting and banquet facilities. Every guestroom is equipped with a free smartphone with unlimited Internet access, complimentary local and international calls to five countries. Perfect for business and leisure travellers. ... more   less 
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Also Known As:
The Excelsior, Hong Kong Hotel Hong Kong
Mandarin Oriental Hong Kong
Excelsior Hotel Hong Kong
Excelsior Hong Kong

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