I recently stayed here on a business trip, and the best thing I can say about this hotel is that it is basic at best. It is a typical three star hotel, but nothing beyond that. Wi-fi is charged daily (aren't we past this? Isn't internet free?) and the check-in process was very frustrating. I had to wait five hours from my arrival until a room was ready. When I finally got to my room, I really wasn't impressed: This was a very typical room, in a typical hotel. There wasn't anything worth paying an extra dime for at all.
The walls were *paper* thin at night. I could hear someone peeing in the next room - not exactly pleasant.
The restaurants in the hotel were good, and the service in them was excellent. Besides that, there was nothing of note. The concierge staff did not speak English very well, and did not seem to understand my questions. The cleaning staff did not speak English at all, so even trying to say "No, we do not need cleaning" could not be understood. If I had my choice, I would stay at a different hotel in Hong Kong going forward for work, as there are so many great options available.
- Official Description (provided by the hotel):
- Situated in the heart of Causeway Bay, the shopping centre of Hong Kong Island, The Excelsior, Hong Kong is only a five-minute drive from the city's central business district and 40 minutes by MTR from Hong Kong International Airport. The hotel features five exclusive Executive Floors with a private lounge, a fully equipped business centre, a state-of-the-art Fitness Centre featuring advanced fitness equipment and dedicated spa facilities, as well as extensive meeting and banquet facilities. Every guestroom is equipped with a free smartphone with unlimited Internet access, complimentary local and international calls to five countries. Perfect for business and leisure travellers. ... more less
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- Also Known As:
- The Excelsior, Hong Kong Hotel Hong Kong
- Mandarin Oriental Hong Kong
- Excelsior Hotel Hong Kong
- Excelsior Hong Kong