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The Excelsior, Hong Kong
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Reviews (2,745)
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990
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1,929 - 1,934 of 2,745 reviews
Reviewed 29 August 2009

I've stayed here at least 6 times and just realized I've never reviewed so here goes. If you love to shop this is the place to stay. You're only a few minutes walk from huge mainstream shopping, big department stores, and very close to Jardin's Walk and the Ladies Market. If you want to try local Chinese cuisine there are scores of little places hidden all over the Causeway Bay area.
As for the hotel, the service for me has always been exceptional. The rooms tend to be a bit aged, but they are well maintained and very clean. I always stay on the executive floors, so the service level kicks up a notch or so plus there's nothing like the free bar in the evening or the ability to get soft drinks all day.
There's a 7-11, Haagan Daz and Starbuck's just a minute walk from the hotel, along with what is probably the busiest sushi restaurant on the planet (Itamae). Also, every single cab driver in Hong Kong knows "Excelsior" so there is never a problem getting back to the hotel. Last but not least there is Dicken's Pub in the basemet, a relatively genuine English Pub that shows all sorts of sports and has many TVs as well as some big screens for major events. The hotel is home to many flight crews, so the bar gets busy with them early evening and then again late evening.

  • Stayed: August 2009, travelled on business
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2  Thank 5GMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2009

Stayed here for 10 days, speedy checkin. on arrival at our room, a member of staff brought up a complimentary bottle of chardonnay on ice! room was great, my son was pleased with the complimentary tin of sweets! We had dressing gowns and slippers provided, and toiletries which included bath gel, shampoo, conditioner, toothbrush, toothpaste, comb, moisturiser and vanity kit - all replaced every day! The breakfast was amazing, lots of choice, waitressing staff are lovely especially tabie and scarlet, who gave my son a box of chocolates on the last day. The hotel connects with the world trade centre which has lots of shops and eating places such as starbucks. The hotel is in an excellent location, everyhing is on your doorstep, i would choose causeway bay over kowloon. I would highly recommend the excelsior and would return there tomorrow if i had the chance! if you go with children they are allowed in the dickens bar, just not allowed to drink alcohol (not as if they would). A must is to have the curry buffet in dickens bar, £15 for 2 people and 2 drinks included, it was the best curry i have ever had!!!

  • Stayed: August 2009, travelled with family
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2  Thank Dlancs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2009

We stayed at the Excelsior for three nights. The lobby is very impressive, gloriously air-conditioned and the staff were always courteous and attentive.
This was the first few nights of our honeymoon and we were upgraded with a view across to Kowloon and a complementary bottle of champagne.
Our room was, despite being upgraded, was rather average in our opinion. Nice king sized bed but otherwise not particularly spacious and the view was quite limited.
Dickens Bar beneath the hotel is excellent, great atmosphere during 'Happy Hour' - 4 til 8 p.m. The Roof Top Bar has stunning views up on the 34th floor - very recommended although the drinks are more expensive.

  • Stayed: August 2009, travelled as a couple
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3  Thank wayulooktonige
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2009

Spent one night here for a business meeting. Rooms large by Hong Kong standard. Beds very comfortable and showers great. Nice little touches such as chocolates and biscuits in a tin shaped like the hotel on arrival. The view was beautiful! Ate in the first floor restaurant for breakfast and lunch. The buffet was amazing!! Such a variety of food and excellent quality. Highly recommend this hotel.

  • Stayed: July 2009, travelled on business
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2  Thank Sydsider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2009

I have to say, cliché though it is, coming back to the Excelsior always feels like coming home. I'm fortunate enough to be a (fairly!) regular visitor to this property, and have never had cause to complain or quibble anything about the whole experience.

For visitors, (and particularly first-timers here), the Excelsior represents an excellent accommodation choice in HK. The place seems to be overrun with hotels of various star gradings, with new options springing up all the time, even in this tough economic climate. The location of this property is fantastic, right on the waterfront in Causeway Bay, with easy access to public transport, (though don't be afraid of treating yourself to the odd taxi journey - they're not expensive and it comes as a welcome respite from all the hustle and bustle occasionally!) Of course it depends on the rate you end up getting, but paying a little extra for a harbour view is definitely worth it - mesmerising, day or night. As has been mentioned before, the hotel is always busy and is popular with groups, but I've never felt my experience suffered as a result, (apart, perhaps, from the odd wait at reception), and it's not the conference crowd but toursits who spend much of their time away from the property anyway - the busiest time is undoubtedly breakfast. Talking of which, do head up to 'Cafe on First' for the outstanding breakfast buffet; there are so many choices that everyone will find something to satisfy. 'Cafe on First' also offers excellent lunch and dinner buffets which represent great value for money, and especially for in-hotel dining; yes there are innumerable other places to eat in HK and you may well feel you're letting the side down by eating in the hotel, but when you've had a busy day out shopping or sightseeing, it may well be just what you need.

The rooms in the Excelsior are all very similar in décor and style; probably best to describe it all as late 80s/early 90s (?!) and dominated by blond wood and variations on that colour palette! This is the only area where I would say that the Excelsior lets itself down a little; the rooms are starting to look a little tired and dated now. To their credit, since my last visit there have been minor improvements made, with updated linens and soft furnishings in a claret colour which does help to break up the 'safe', (some may say bland?!), colour scheme. There is also wireless internet access available in the rooms, something which was long overdue in these electronic times, (and especially somewhere like HK!) - it was a case of hooking the laptop up beforehand. I think a large flatscreen has also appeared, in place of the former TV set. However, the changes made are purely cosmetic and of the type which wouldn't take a room out of service for any great length of time, (just goes to show how busy the place is!) There is a lot more that could be done, especially as competition for business hots up and guests are getting far more selective. You probably won't be too disappointed - but don't expect an modern trendy set-up here. Having said that, the rooms are comfortable and adequate in size. There isn't a great deal of space to lounge around in a standard room but you don't spend that much time in your room while in HK, so this probably won't be an issue. A large wooden unit, at about waist height, 'frames' half of the room and incorporates a small two-seater sofa, a work desk, storage space and somewhere to keep your suitcase. There's a hairdryer hidden away in one of the drawers close to the mirror, and a generously-sized wardrobe, in which you'll find some comfy disposeable slippers and a couple of cosy towelling dressing gowns, which are a nice touch. The Excelsior gets brownie points from me for providing a proper mini-bar which you can empty and use to store your own goodies in, (there's a very useful 24-hour supermarket close to the hotel; ask for directions but it really is very easy to find and a godsend for water, drinks etc.) Also provided is a kettle for making tea and coffee, and another new addition this time around is a clock-radio alarm which incorporates an ipod docking station.

The bathroom is pretty standard, with a handheld shower unit over a deep bath, (the one negative here is that there is no way of raising or lowering the position of the shower head, so if you are fairly tall - like me - some limbo is required to get under the thing!) There are lots of ameneties provided, (comb, sewing kit, toothbrushes/paste, soaps etc.)

If you're looking for a safe, dependable place to stay in HK, with excellent service, then the Excelsior fits the bill perfectly. It might not be the flashiest or most modern kid on the block, but its location and high standards make it an excellent choice.

  • Stayed: August 2009, travelled on business
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2  Thank Alec P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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