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“Super excellence of Asian hospitability”

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The Peninsula Hong Kong
Ranked #11 of 726 Hotels in Hong Kong
Certificate of Excellence
Reviewed 27 December 2013

One of the best Asia s hotel....really amazing...concierge service is just superb....clever and impossible to stay without them at this hotel...they basically know it all what s going on in the city...
Rooms are huge and comfortable...bathroom is great and enough space for toiletries which is for a woman is a must.

  • Stayed: August 2013, travelled on business
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Thank skfmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 26 December 2013

Hong Kong Peninsula was a warm welcome for our first trip to Asia. The service and facilities are top notch. We opted for the hotel transfer via Rolls Royce, and were met at the arrival gate with an attendant and electric cart that expedited us through the airport to the limousine. Upon hotel arrival at 9:00 a.m., our room was awaiting us and complimentary tea service was delivered in short order. The room itself was recently remodeled - the technology was fully integrated (lights, entertainment, window treatments, thermostat, VOIP calling, etc), the room was covered in gorgeous lacquered cabinetry, and the bathroom was spacious and covered in marble. The views of Hong Kong from our room were lovely.

I was most impressed with the concierge services and they were invaluable in planning our three days In Hong Kong. Prior to arrival I consulted with the concierge via email, sending him my draft itinerary. He made suggestions to round out our experience, and recommended the most efficient schedule to optimize our time, in addition to securing the outstanding dining reservations. Once we arrived, the concierge team quickly and efficiently assisted in making modifications and in helping us navigate in city transportation.

Included in our room rate was the breakfast buffet, which was the best selection and quality that we have enjoyed at an in city hotel. We also enjoyed afternoon tea in the lobby. Our final night we changed plans to eat on property at Felix. The restaurant was fully booked, yet the concierge arranged not only a table but one on the window. While the views of Victoria Harbor were spectacular, the food and presentation were a bit "gimmicky" for our taste. We did however enjoy michelin starred dining at Lung King Heen and Ming Palace, as well as casual lunches at Luk Yu Teahouse and Yung Kee.

If we travel to Hong Kong again in the future, we will definitely return to the Peninsula!

  • Stayed: December 2013, travelled as a couple
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Thank Sarah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2013

Had a quick weekend trip to HK and although the prices were at peak rates already, the Pen surely made up for it. We got a Deluxe Suite and it was very spacious - I like the walk in closet - something you don't usually get! Adivse: listen to the restaurant suggestions of the concierge. Everything that was recommended to me was excellent!

  • Stayed: December 2013, travelled with family
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1  Thank Mmmluakian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2013

I didn't have the pleasure of staying at The Peninsula however I did make reservations for the spa. I would throughly recommend a visit to the spa. The staff are friendly, efficient and very attentive while the facilities are second to none.

The reception on floor seven has changing rooms which themselves are equipped with a hot jacuzzi and a cold plunge pool. There is also a small sauna and steam room, all of which is immaculately clean.

If you have also booked a spa treatment you can use the facilities on floor nine which include a large sauna with a window over looking Hong Kong harbour which is amazing. There is also a crystal steam room, relaxation room and an experience shower which needs to be seen to be believed. The facilities are separate for male and female guests.

The treatments are really good value but do book well in advance to be sure of getting the time slot you wish.

  • Stayed: December 2013, travelled as a couple
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1  Thank jamiebfUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2013

A magnificent palace ideally located at the heart of the most vibrant part of Hong Kong, the Peninsula Hotel is a unique place to stay at Hong Kong and feel that you are at noble hotel.

A place where in contemporary comfort and elegance meets the silence, sophistication and kindness of classic culture.

Embebed in the atmosphere of luxury that is the very soul of this establishment are the amazing services , the pool terrace the outstanding bars and the restaurant with new culinary concept .All of them combining style and contemporary chic with an impeccable service attentive but not intrusive that makes the experience of the hotel more than unforgettable, memorable.

Because beyond the elegance and glamour of The Peninsula what it is truly remarkable is the personalized care of the guest, the kindness and consideration, the attention to details .

Everything reflects a philosophy and a very special art of living .

A pleasure to repeat indeed. We will come back !!!!

  • Stayed: December 2013, travelled as a couple
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2  Thank HKBill22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2013

There are many excellent hotels in Hong Kong, but there is only one that has been at the top for almost a century. I have stayed here many times and each time the service is impeccable. Not only that, this hotel IS Hong Kong (although it is on the Kowloon side of the city), it has been part of its history for 85 years. The location is unbeatable, the views are unforgettable (you do need to pay the extra for the harbor view), and the atmosphere still has this little bit of colonial Britishness. The rooms have all been renovated and now have a modern look but very much in style with the hotel, instead of the somehwat dated classic look of before. The beds are huge and extremely comfortable. Lights, curtains and TV are all electric but very simple to use. And, a great extra: the phone in the room uses VIOP so all calls are free. The bathrooms are unchanged but they really didnt need any; they are still very large with deep tubs, separte showers and two sinks. The gym is expansive and well-equiped, there is a good swimming pool. Many restaurants, and a (admittedly very crowded) high tea on the main floor (a big tourist attraction clearly, so I would avoid that). On the 28th floor the bar with a great view designed by Philippe Stark, worth the visit. All in all, no doubt one of the classic luxury hotels in the world and one of the very best.

Room Tip: take a room with the harbor view.
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  • Stayed: December 2013, travelled on business
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1  Thank sylvain7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2013

Beautiful hotel..I went to the peninsula for afternoon tea. It was extremely busy and we had not booked the lounge. Staff then suggested the verandah which was busy too. They refused to say what the wait may be. They then suggested we try the felix on the 28th floor which is apparently accessed by a different elevator. We had a 2 year old in a buggy and my 67 year old mother and we spent 20 minutes going back and forth to find the elevator we needed.
The felix has mind blowing views but again the service was very poor. Apparently, they can't do cheese sandwiches for vegetarians! Had to ask thrice for a refill of my cup of tea...

  • Stayed: December 2013
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4  Thank Psachdev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peninsula_phk, Director of Food and Beverage at The Peninsula Hong Kong, responded to this reviewResponded 10 December 2013

Dear Psachdev,

Thank you very much for taking the time to share your valuable feedback with us via Tripadvisor. I very much regret to learn that your afternoon tea experience at The Peninsula fell short of your expectations.

We strive to continuously improve the quality of our customer service and will certainly review your valuable comments with our team. Please accept my sincere apologies for the shortcomings you highlighted in your review.

We hope to have an opportunity to welcome you back in the future when I would be happy to personally ensure that we meet and exceed your expectations.

Yours sincerely,

Kevin Tsang
Director of Food and Beverage
Email: kevintsang@peninsula.com
Tel: +852 2696 6690

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Peninsula Hong Kong

Address: Salisbury Road, Tsim Sha Tsui | Kowloon, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Hong Kong
#5 Family Hotel in Hong Kong
#9 Spa Hotel in Hong Kong
#11 Luxury Hotel in Hong Kong
#11 Romantic Hotel in Hong Kong
Price Range: £426 - £714 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Peninsula Hong Kong 5*
Number of rooms: 300
Official Description (provided by the hotel):
On 11th December 1928, a legend of Asian hospitality was born – The Peninsula Hong Kong opened its doors for the first time. Classic, contemporary chic arrives at The Peninsula Hong Kong, as this legend of the East redefines luxury once more. Heralding the latest guest-focused technology and a new era of personalisation, the launch of the newly renovated guestrooms in The Peninsula Tower have paved the way for the transformation of guestrooms in the Original Building, which will be unveiled in April 2013 to usher in the hotel’s 85th anniversary celebrations. Accenting simplicity and elegance, the new rooms aesthetic melds the distinctive design touches and high-tech extras present in today’s luxury yachts, motorcars, and private jets, taking The Peninsula guest experience to a new level of comfort. Extensive facilities include a Roman-style swimming pool, a 12,000-square-foot Peninsula Spa, nine award-winning restaurants and bars, superb banqueting and meeting areas, plus a Shopping Arcade.A fleet of fourteen Rolls-Royce limousines is available for luxurious airport transfers, and two MINI Cooper S Clubmen reflect the legendary Grande Dame’s youthful spirit, while the hotel's own helicopter service provides the ultimate in speed and style. ... more   less 
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Also Known As:
The Peninsula Hong Kong Hotel Hong Kong
Peninsula Hong Kong
Peninsula Hotel Hong Kong
Hong Kong Peninsula

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