The Pen is the only hotel at which I have ever stayed in Hong Kong, so when we returned last month I insisted that we be booked into this hotel (our travel agent recommended against it, and suggested one or two other properties - we should have taken her suggestion).
While the Rolls Royce transportation to and from the airport was very nice, they have remodeled the rooms and while expensively done, do not fit the ambiance of the original hotel building, which is where I always liked to stay. Rather than being old world and elegant, the rooms are now sleek and modern and furnished in a manner of any upscale chain hotel. In addition, we were given, probably the worst room in the hotel, toward the back and overlooking the concrete wall of the hotel across the street. When I asked about an upgrade (our travel agent is a Virtuoso agent, which when booked through that group includes various amenities including room upgrades) we were told that nothing else was available. For almost $700 per night it was a total rip off. The attitude was snooty and somewhat condescending, and quite a departure from the way we had been treated during our past stays at this property.
The buffet breakfast was mediocre (although the room is quite lovely), the orange juice tasted like tang, when I asked for soy sauce for the dim sum that I had taken, the staff person pointed to something,saying "it's over there" and in fact there was no soy sauce or anything else "over there" and most of the wait staff was surly. I say most, because one or two of the waiters/waitresses were very accommodating, bringing us several cappuccino's and toasted bagels (something that they didn't have on the buffet tables, although they had the smoked salmon).
Unfortunately, I think the hotel, in it's 85th year, is living off it's reputation and not providing the service and amenities which it once did. On my next visit to Hong Kong, I will heed the advice of my travel agent and stay elsewhere.
- Official Description (provided by the hotel):
- On 11th December 1928, a legend of Asian hospitality was born – The Peninsula Hong Kong opened its doors for the first time. Classic, contemporary chic arrives at The Peninsula Hong Kong, as this legend of the East redefines luxury once more. Heralding the latest guest-focused technology and a new era of personalisation, the launch of the newly renovated guestrooms in The Peninsula Tower have paved the way for the transformation of guestrooms in the Original Building, which will be unveiled in April 2013 to usher in the hotel’s 85th anniversary celebrations. Accenting simplicity and elegance, the new rooms aesthetic melds the distinctive design touches and high-tech extras present in today’s luxury yachts, motorcars, and private jets, taking The Peninsula guest experience to a new level of comfort. Extensive facilities include a Roman-style swimming pool, a 12,000-square-foot Peninsula Spa, nine award-winning restaurants and bars, superb banqueting and meeting areas, plus a Shopping Arcade.A fleet of fourteen Rolls-Royce limousines is available for luxurious airport transfers, and two MINI Cooper S Clubmen reflect the legendary Grande Dame’s youthful spirit, while the hotel's own helicopter service provides the ultimate in speed and style. ... more less
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- Also Known As:
- The Peninsula Hong Kong Hotel Hong Kong
- Peninsula Hong Kong
- Peninsula Hotel Hong Kong
- Hong Kong Peninsula