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“Big Disappointment, Won't Be Back”

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The Peninsula Hong Kong
Ranked #8 of 719 Hotels in Hong Kong
Certificate of Excellence
Los Angeles, California
Level Contributor
117 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Big Disappointment, Won't Be Back”
Reviewed 17 July 2014

The Pen is the only hotel at which I have ever stayed in Hong Kong, so when we returned last month I insisted that we be booked into this hotel (our travel agent recommended against it, and suggested one or two other properties - we should have taken her suggestion).
While the Rolls Royce transportation to and from the airport was very nice, they have remodeled the rooms and while expensively done, do not fit the ambiance of the original hotel building, which is where I always liked to stay. Rather than being old world and elegant, the rooms are now sleek and modern and furnished in a manner of any upscale chain hotel. In addition, we were given, probably the worst room in the hotel, toward the back and overlooking the concrete wall of the hotel across the street. When I asked about an upgrade (our travel agent is a Virtuoso agent, which when booked through that group includes various amenities including room upgrades) we were told that nothing else was available. For almost $700 per night it was a total rip off. The attitude was snooty and somewhat condescending, and quite a departure from the way we had been treated during our past stays at this property.
The buffet breakfast was mediocre (although the room is quite lovely), the orange juice tasted like tang, when I asked for soy sauce for the dim sum that I had taken, the staff person pointed to something,saying "it's over there" and in fact there was no soy sauce or anything else "over there" and most of the wait staff was surly. I say most, because one or two of the waiters/waitresses were very accommodating, bringing us several cappuccino's and toasted bagels (something that they didn't have on the buffet tables, although they had the smoked salmon).
Unfortunately, I think the hotel, in it's 85th year, is living off it's reputation and not providing the service and amenities which it once did. On my next visit to Hong Kong, I will heed the advice of my travel agent and stay elsewhere.

Room Tip: try to get a harbor facing view and probably in the tower as the redone rooms in the original part o...
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  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
9 Thank Elliott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peninsula_phk, Director of Rooms at The Peninsula Hong Kong, responded to this review, 28 July 2014
Dear Sir,

Thank you for your feedback.

I would like to sincerely apologize for the lapse of service and the poor experience at our Verandah restaurant for breakfast during your recent stay with us. We take great pride in the service provided in our hotel and restaurants. Therefore, the incidents you raised to our attention have been of great concern to us and please rest assured that corrective actions will be made and personally handled by myself.

We were also saddened to learn of the unsatisfactory experience you encountered when you had to deal with our front desk team during your most recent stay with us. I would like to sincerely apologise for the shortcomings about the way our staff handled your room upgrade inquiry.

Your comment about the design of our new rooms in the original building have been duly noted.

To allow me to follow up on the issues, I would like to send you a private e-mail and would be grateful if you could please provide me with further contact details.

Thanking you once again for sharing your experience with us.

Yours sincerely,
Raoul Hoelzle
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (265)
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English first
Cambridge, United Kingdom
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 8 July 2014

We spent three wonderful nights at The Peninsula Hotel from Monday 23 June en route to Indonesia. Having arrived on an early morning flight from UK, we were very surprised on checking in at 8.20am to find that our room was actually ready. After an 11.5 hour flight, this was very much appreciated. The receptionist, who quickly checked us in, then personally took us to our deluxe courtyard room on the third floor overlooking the fountain and showed us around.

The Room

Within 5 minutes of arriving at the room, we were served with tea. There was a 50” flat screen television on the wall in the main bedroom and another television mounted on the wall above the bath in the bathroom. Numerous complimentary toiletries by Oscar de la Rente were available together with Peninsula bedroom slippers. There was a fruit bowl that was replenished on a daily basis and a selection of local newspapers and reading material in the bedroom. Numerous other contributors have already mentioned the gadgets in the room. There were electronic buttons to open and close the roller blinds and curtains. Another button to ensure that you weren’t disturbed , and others showing the weather and temperature, housekeeping requests, room make-up, etc. Even the dressing table mirror was electronic at the push of a button and an electronic nail varnish drier was also available. Mini bar, refrigerator and a pretty Chinese tea set were also present. Outside the main bedroom, there was a dressing area leading to a separate bathroom and toilet. The bedding was good quality and we had a great night’s sleep every night. Free Wi Fi was available throughout the hotel at a good speed and we were particularly impressed that free international telephone calls could be made by pressing the VOIP button the telephone handset at no cost.

Dining

We had breakfast each morning at The Verandah restaurant. The food was of an excellent quality and the fresh fruit was particularly enjoyable. The restaurant itself was immaculate, light and airy and the staff were very welcoming, pleasant and attentive. Since the hotel is in a prime location in Tsim Sha Tsui we decided to take advantage of this and explored the other local restaurants and hotels in the area but it was always nice to come back to luxurious surroundings at the end of the day.

Activities in the Area

We enjoyed visiting the Avenue of the Stars which is a stone’s throw from the hotel and watching the spectacular Symphony of Lights show from there which stars at 8pm and is accompanied by music on Monday, Wednesday and Fridays. Harbour City, Ocean Terminal and Star House shopping centres with their designer shops are very nearby as is East Tsim Sha Tsui MTR station and the very famous Nathan Road with its hype of activity and many neon lights. Granville Road, Mody Road and Kimberley Road are also worth a visit for those discerning shoppers who become bored with the many designer shops in the area. The famous Star Ferry is an absolute must and costs about HK $5 for a single trip from Tsim Sha Tsui to Hong Kong island. A very popular area to visit on Hong Kong island is The Peak which provides an amazing view of Hong Kong island and Kowloon; it’s accessible by tram, mini bus, etc.

Conclusion

If you are anticipating staying at this wonderful world renowned hotel, do it! I first visited over 40 years ago and although the bedrooms have been updated, it has barely changed throughout that time and is still as luxurious as ever. It has always had a fabulous reputation for customer service and has very high standards. Thank you Peninsula for a great stay and experience, we hope to be able to return again one day!

  • Stayed June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
4 Thank Tr0picalTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
143 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 7 July 2014

Simply fabulous - stunning service, gorgeous interior and first rate restaurants. We were picked up by one of their trademark Rolls Royces and zoomed into town where we were greeted by name at the main entrance. Check-in, which was accompanied by ginger tea, was carried out in our beautiful room. We ate at many of the hotel restaurants and particularly enjoyed Spring Moon. We also really enjoyed starting our evenings at the spectacular bar at Felix. The hotel is in a wonderful location and I wouldn't hesitate to return. A perfect grand hotel!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Venustas96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
houston, tx
Level Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 5 July 2014

Our room was just an average room, but everything was labeled in the room, and I mean everything. The concierge communicated with you by sending a fax to your personal printer, that was in a labeled drawer. Service is the key to staying at this hotel. They seem to know you, even when we were rag tag and ratty, coming in to the hotel after being drenched by an afternoon shower. This hotel has no view. Even the bar and restaurant on the top floor ahs no view. The only view we had from the hotel was from the helicopter waiting room, and it was nice. For cheap drinks , execeptional service and a great night's sleep, the Peninsula cannot be beat.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ROmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wallingford
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 July 2014

I sadly only stayed one night and the end of a whistlestop tour of China but was blown away by the grandeur and luxury of The Peninsula. I had wanted to stay for years after incredible feedback from clients and the experience was better than I could have imagined.

From the moment you enter the grand lobby you are swept away into the history and atmosphere of this wonderful hotel. There was not one thing I could fault - the room, the food, the service and the ambience was perfect.

Quality of this this standard comes with a price tag but if you are looking for somewhere truly amazing to stay, it doesn't come much better than this.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fullcircletravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 July 2014

When booking we requested a room in the Old Wing as it just wouldn't be The Peninsula in a new room. Service from check in to check out was perfect. We loved the room which had its own entry foyer, dressing table and sitting area. There was a beautiful pot of tea and fresh fruit waiting for us.
A la carte breakfast was fantastic, everything cooked to perfection.
We decided to do the high tea and as we were guests in the hotel, we were taken straight to a table - the queue was out the front door. This too was beautiful.
The spa is a fantastic place to visit for a bit of pampering after a long day walking the city.
To finish off the experience we organised the Rolls Royce to the airport, this topped off the experience for my husband, the chauffeur also walked our bags to checkin for us.
If you want to pay the extra to stay in its hotel, you won't be disappointed.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TanyaRAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 30 June 2014

I stayed at the The Peninsula Hong Kong in November 2013 and May 2014. At the front entrance to this grand hotel, you will typically see a brigade of the Peninsula’s dark green Rolls Royce sedans. The lobby is an open three story show stopper with a gold embellished ceiling and a first floor surround consisting of high-end boutiques and a restaurant featuring afternoon tea. The staff is unfailingly friendly, the rooms are attractive, designed for the tech savvy, quiet and very comfortable, the pool and spa have a great view of Victoria Harbor and there is a broad selection of restaurants with international themes. Simply a great place to stay in Hong Kong for business or pleasure. An excellent business center for meetings.

Room Tip: Select a room on a floor high enough to have an unobstructed view of Victoria Harbor.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AntonRaphaelMengs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Peninsula Hong Kong

Property: The Peninsula Hong Kong
Address: Salisbury Road, Tsim Sha Tsui | Kowloon, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Hong Kong
#5 Family Hotel in Hong Kong
#6 Spa Hotel in Hong Kong
#8 Luxury Hotel in Hong Kong
#11 Romantic Hotel in Hong Kong
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Peninsula Hong Kong 5*
Number of rooms: 300
Official Description (provided by the hotel):
On 11th December 1928, a legend of Asian hospitality was born – The Peninsula Hong Kong opened its doors for the first time. Classic, contemporary chic arrives at The Peninsula Hong Kong, as this legend of the East redefines luxury once more. Heralding the latest guest-focused technology and a new era of personalisation, the launch of the newly renovated guestrooms in The Peninsula Tower have paved the way for the transformation of guestrooms in the Original Building, which will be unveiled in April 2013 to usher in the hotel’s 85th anniversary celebrations. Accenting simplicity and elegance, the new rooms aesthetic melds the distinctive design touches and high-tech extras present in today’s luxury yachts, motorcars, and private jets, taking The Peninsula guest experience to a new level of comfort. Extensive facilities include a Roman-style swimming pool, a 12,000-square-foot Peninsula Spa, nine award-winning restaurants and bars, superb banqueting and meeting areas, plus a Shopping Arcade.A fleet of fourteen Rolls-Royce limousines is available for luxurious airport transfers, and two MINI Cooper S Clubmen reflect the legendary Grande Dame’s youthful spirit, while the hotel's own helicopter service provides the ultimate in speed and style. ... more   less 
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Also Known As:
The Peninsula Hong Kong Hotel Hong Kong
Peninsula Hong Kong
Peninsula Hotel Hong Kong
Hong Kong Peninsula

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