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“One of the truly great hotels”

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The Peninsula Hong Kong
Ranked #12 of 729 Hotels in Hong Kong
Certificate of Excellence
Reviewed 18 July 2014

We stayed on their anniversary package which apart from being amazing value was a really special experience.
We were in a harbour view suite in the old hotel wing. It has been expertly renovated and is everything a luxury hotel should be. Small touches make the difference and the peninsula delivers.

One gripe...you can't wear flip flops to breakfast (if you are MALE). Not a major problem I guess but it would be good to be told in advance rather than be turned away at the restaurant!

Stayed: July 2014, travelled as a couple
2  Thank CNC71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 17 July 2014

This was my second stay at The Peninsula. From the airport pickup to the welcome tea, to high tea in the lobby, it was absolutely spot-on. The room updates are wonderful - super high tech. No adapters needed, just plug in.

Pastries at breakfast were amazing! I had an early flight to another China city. Restaurant wasn't open yet, but I went by and asked for a box to take. No problem - they were loaded up for me.

Only slight quibble - my wife felt like the bathroom could have been cleaner.

  • Stayed: July 2014, travelled on business
    • Value
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2  Thank Rod L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peninsula_phk, Director of Rooms at The Peninsula Hong Kong, responded to this reviewResponded 28 July 2014

Dear Valued Guest,

Thank you for your kind feedback about your most recent stay. We are very pleased to read that you have enjoyed you stay with us again.

However I would like to sincerely apologize that you have found the bathroom not to be cleaned up to the standard you would have expected. We take great pride in all the things we do every day and therefore, the comment you raised have been of great concern to us and please rest assured that corrective actions will be made and personally handled by our Executive Housekeeper.

Thanking you once again for sharing your experience with us and for your regular patronage of The Peninsula, we look forward to welcoming you back.

Yours sincerely,
Raoul Hoelzle
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014

The Pen is the only hotel at which I have ever stayed in Hong Kong, so when we returned last month I insisted that we be booked into this hotel (our travel agent recommended against it, and suggested one or two other properties - we should have taken her suggestion).
While the Rolls Royce transportation to and from the airport was very nice, they have remodeled the rooms and while expensively done, do not fit the ambiance of the original hotel building, which is where I always liked to stay. Rather than being old world and elegant, the rooms are now sleek and modern and furnished in a manner of any upscale chain hotel. In addition, we were given, probably the worst room in the hotel, toward the back and overlooking the concrete wall of the hotel across the street. When I asked about an upgrade (our travel agent is a Virtuoso agent, which when booked through that group includes various amenities including room upgrades) we were told that nothing else was available. For almost $700 per night it was a total rip off. The attitude was snooty and somewhat condescending, and quite a departure from the way we had been treated during our past stays at this property.
The buffet breakfast was mediocre (although the room is quite lovely), the orange juice tasted like tang, when I asked for soy sauce for the dim sum that I had taken, the staff person pointed to something,saying "it's over there" and in fact there was no soy sauce or anything else "over there" and most of the wait staff was surly. I say most, because one or two of the waiters/waitresses were very accommodating, bringing us several cappuccino's and toasted bagels (something that they didn't have on the buffet tables, although they had the smoked salmon).
Unfortunately, I think the hotel, in it's 85th year, is living off it's reputation and not providing the service and amenities which it once did. On my next visit to Hong Kong, I will heed the advice of my travel agent and stay elsewhere.

Room Tip: try to get a harbor facing view and probably in the tower as the redone rooms in the original part o...
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
9  Thank Elliott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peninsula_phk, Director of Rooms at The Peninsula Hong Kong, responded to this reviewResponded 28 July 2014

Dear Sir,

Thank you for your feedback.

I would like to sincerely apologize for the lapse of service and the poor experience at our Verandah restaurant for breakfast during your recent stay with us. We take great pride in the service provided in our hotel and restaurants. Therefore, the incidents you raised to our attention have been of great concern to us and please rest assured that corrective actions will be made and personally handled by myself.

We were also saddened to learn of the unsatisfactory experience you encountered when you had to deal with our front desk team during your most recent stay with us. I would like to sincerely apologise for the shortcomings about the way our staff handled your room upgrade inquiry.

Your comment about the design of our new rooms in the original building have been duly noted.

To allow me to follow up on the issues, I would like to send you a private e-mail and would be grateful if you could please provide me with further contact details.

Thanking you once again for sharing your experience with us.

Yours sincerely,
Raoul Hoelzle
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

We spent three wonderful nights at The Peninsula Hotel from Monday 23 June en route to Indonesia. Having arrived on an early morning flight from UK, we were very surprised on checking in at 8.20am to find that our room was actually ready. After an 11.5 hour flight, this was very much appreciated. The receptionist, who quickly checked us in, then personally took us to our deluxe courtyard room on the third floor overlooking the fountain and showed us around.

The Room

Within 5 minutes of arriving at the room, we were served with tea. There was a 50” flat screen television on the wall in the main bedroom and another television mounted on the wall above the bath in the bathroom. Numerous complimentary toiletries by Oscar de la Rente were available together with Peninsula bedroom slippers. There was a fruit bowl that was replenished on a daily basis and a selection of local newspapers and reading material in the bedroom. Numerous other contributors have already mentioned the gadgets in the room. There were electronic buttons to open and close the roller blinds and curtains. Another button to ensure that you weren’t disturbed , and others showing the weather and temperature, housekeeping requests, room make-up, etc. Even the dressing table mirror was electronic at the push of a button and an electronic nail varnish drier was also available. Mini bar, refrigerator and a pretty Chinese tea set were also present. Outside the main bedroom, there was a dressing area leading to a separate bathroom and toilet. The bedding was good quality and we had a great night’s sleep every night. Free Wi Fi was available throughout the hotel at a good speed and we were particularly impressed that free international telephone calls could be made by pressing the VOIP button the telephone handset at no cost.

Dining

We had breakfast each morning at The Verandah restaurant. The food was of an excellent quality and the fresh fruit was particularly enjoyable. The restaurant itself was immaculate, light and airy and the staff were very welcoming, pleasant and attentive. Since the hotel is in a prime location in Tsim Sha Tsui we decided to take advantage of this and explored the other local restaurants and hotels in the area but it was always nice to come back to luxurious surroundings at the end of the day.

Activities in the Area

We enjoyed visiting the Avenue of the Stars which is a stone’s throw from the hotel and watching the spectacular Symphony of Lights show from there which stars at 8pm and is accompanied by music on Monday, Wednesday and Fridays. Harbour City, Ocean Terminal and Star House shopping centres with their designer shops are very nearby as is East Tsim Sha Tsui MTR station and the very famous Nathan Road with its hype of activity and many neon lights. Granville Road, Mody Road and Kimberley Road are also worth a visit for those discerning shoppers who become bored with the many designer shops in the area. The famous Star Ferry is an absolute must and costs about HK $5 for a single trip from Tsim Sha Tsui to Hong Kong island. A very popular area to visit on Hong Kong island is The Peak which provides an amazing view of Hong Kong island and Kowloon; it’s accessible by tram, mini bus, etc.

Conclusion

If you are anticipating staying at this wonderful world renowned hotel, do it! I first visited over 40 years ago and although the bedrooms have been updated, it has barely changed throughout that time and is still as luxurious as ever. It has always had a fabulous reputation for customer service and has very high standards. Thank you Peninsula for a great stay and experience, we hope to be able to return again one day!

  • Stayed: June 2014, travelled as a couple
    • Value
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4  Thank Tr0picalTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2014

Simply fabulous - stunning service, gorgeous interior and first rate restaurants. We were picked up by one of their trademark Rolls Royces and zoomed into town where we were greeted by name at the main entrance. Check-in, which was accompanied by ginger tea, was carried out in our beautiful room. We ate at many of the hotel restaurants and particularly enjoyed Spring Moon. We also really enjoyed starting our evenings at the spectacular bar at Felix. The hotel is in a wonderful location and I wouldn't hesitate to return. A perfect grand hotel!

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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3  Thank Venustas96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2014

Our room was just an average room, but everything was labeled in the room, and I mean everything. The concierge communicated with you by sending a fax to your personal printer, that was in a labeled drawer. Service is the key to staying at this hotel. They seem to know you, even when we were rag tag and ratty, coming in to the hotel after being drenched by an afternoon shower. This hotel has no view. Even the bar and restaurant on the top floor ahs no view. The only view we had from the hotel was from the helicopter waiting room, and it was nice. For cheap drinks , execeptional service and a great night's sleep, the Peninsula cannot be beat.

  • Stayed: May 2014, travelled with family
    • Value
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2  Thank ROmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2014

I sadly only stayed one night and the end of a whistlestop tour of China but was blown away by the grandeur and luxury of The Peninsula. I had wanted to stay for years after incredible feedback from clients and the experience was better than I could have imagined.

From the moment you enter the grand lobby you are swept away into the history and atmosphere of this wonderful hotel. There was not one thing I could fault - the room, the food, the service and the ambience was perfect.

Quality of this this standard comes with a price tag but if you are looking for somewhere truly amazing to stay, it doesn't come much better than this.

  • Stayed: March 2014, travelled on business
    • Value
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1  Thank Fullcircletravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Peninsula Hong Kong

Address: Salisbury Road, Tsim Sha Tsui | Kowloon, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Hong Kong
#5 Family Hotel in Hong Kong
#10 Spa Hotel in Hong Kong
#11 Romantic Hotel in Hong Kong
#12 Luxury Hotel in Hong Kong
Price Range: £418 - £618 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Peninsula Hong Kong 5*
Number of rooms: 300
Official Description (provided by the hotel):
In December 1928, a legend of Asian hospitality was born – The Peninsula Hong Kong opened its doors. Contemporary and chic, The Peninsula Hong Kong is considered a legend of the East defining luxury hospitality. Heralding the latest guest-focused technology and elements of personalisation, the rooms accent simplicity and elegance with an aesthetic that melds the distinctive design touches and high-tech extras present in today’s luxury yachts, motorcars, and private jets. Extensive facilities include a Roman-style swimming pool, a 12,000-square-foot Peninsula Spa, eight award-winning restaurants and bars, superb banqueting and meeting areas, plus a Shopping Arcade. A fleet of fourteen Rolls-Royce limousines is available for luxurious airport transfers, and two MINI Cooper S Clubmen reflect the legendary Grande Dame’s youthful spirit, while the hotel's own helicopter service provides the ultimate in speed and style. ... more   less 
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Also Known As:
The Peninsula Hong Kong Hotel Hong Kong
Peninsula Hong Kong
Peninsula Hotel Hong Kong
Hong Kong Peninsula

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