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The Peninsula Hong Kong
Ranked #11 of 726 Hotels in Hong Kong
Certificate of Excellence
Reviewed 2 August 2014

A splendid trip to the Verandah restaurant, excellent food, excellent service with very attentive staff. Expensive service charge (10%) however. We also had to queue for the Oysters, quite a slow queue since they were freshly opened.

Stayed: February 2014, travelled with family
Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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845 - 851 of 1,665 reviews

Reviewed 2 August 2014

I have always wanted to experience the luxury of the Peninsula Hong Kong which was among the top notch hotels in HK. Prior to my arrival, I have been in contact with the concierge asking for their help in making restaurants reservation on my behalf, Flo Chan of the concierge responded promptly and had my wish fulfilled. Thank you very much for that! Comments from other reviewers have pretty much covered what I had to say about the luxury part, in short, this hotel lives up to its reputation. There are needs for improvement though, the janitors could be more friendly to the guests, a few of them never even greet us when met face to face along the corridor. The restaurant at the entrance was always full with people in the afternoon and crowded the lobby, this is simply not the right ambience for a luxury hotel! P/S: Every room is equipped with a wireless phone that can make free international calls using VOIP, you just have to dial "001" as prefix.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
4  Thank YinYK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peninsula_phk, Director of Rooms at The Peninsula Hong Kong, responded to this reviewResponded 12 August 2014

Dear Sir/Madam,

Thank you very much for taking the time to share your valuable feedback with us via Tripadvisor.

Your gracious comments about our hotel and our Concierge staff, Flo Chan, are received with sincere appreciation. Flo joins me in thanking you for recognizing his efforts.

However, I would like to apologize that parts of the experience fell short of your expectations. Please be assured that your comment on our janitors had alerted us for immediate improvement. We strive to constantly improve our quality of guest services and we will devote more efforts into our staff training. Besides, your comment about our Lobby afternoon tea is duly noted and much appreciated, we will certainly review these with our team to further improve.

Thank you very much for bringing to our attention that we still have rooms for improvement. We hope to have an opportunity to welcome you back in the future when I would be happy to ensure that we meet and exceed your expectations.


Yours sincerely,

Raoul Hoelzle
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2014

My first time stay here for 3 nights has all but left great impression to my memory. Simply wow. The most impressive thing for the hotel is its unrivaled amenities in the room. Inside our room there are plenty of great surprises including automatic light and electronic control using ipad-type panel. The power outlets are everywhere and more importantly they have all kinds of connections and power outlet sockets that you could imagine. Simply say you don't have to bring any power socket when you stay here. The amenities also included not only hair dryer but also nail dryer! For the bed its quality simply suit me well with softness comfort and clean sheets. The room service also included free three pieces of clothes for pressing, which is a key service that i simply put high value on it as a business traveler. For the pool its appearance is majestic and so classic that you would feel in love at first sight. The service official at concierge has a highly respectful service mind. They offer a quick and efficient help to answer all our questions, book all of our requested bookings at many places, and provide materials and information that we needed. Lastly we loved the afternoon tea meal that we had for saying goodbye to the hotel. Its scone was delicious with signature tangerine tea. If you are the hotel guest you could get priority to book this afternoon tea.

  • Stayed: July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
2  Thank Suwatss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2014

We stayed at the Peninsula Hong Kong for 5 nights in July 14. The hotel is glamerous and service is at top levels.

We had a fantastic room in the old building on the 5th floor with quite a good view of Victoria harbour. The room is classic chic with all you can imagine. It's high tech and you can find just everything - even chargers for every kind of mobile device. The only let down was the two doors to the two rooms netx to ours. The insulation was very bad and you could hear just every noise from the rooms beside.

Breakfast was of very good choice and very nicely presented (on 1st floor). The pool area is superbly maintained with again very attentive service. Also the bar on level 1 was very nice and worth a visit - almost more than Felix on the top floor where blinds obstruct the view and there's not really a good choice of seats to enjoy your drink.

We had a wonderful stay - really enjoyed the grand old dame of Hong Kong. Will definitely return on another visit to HK.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Urs R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peninsula_phk, Director of Rooms at The Peninsula Hong Kong, responded to this reviewResponded 4 August 2014

Dear Sir/Madam,

Thank you very much for your kind feedback.

We are delighted to read that you had a brilliant stay with us, and that our services, restaurants and newly renovated rooms met your expectations. However, we are saddened to learn of the noise disturbance from the rooms next to yours. Please accept our sincerest apologies for the unpleasant experience and inconvenience caused to you. We would like to update your comment in our guest profile to avoid recurrences of such incident, and we will do our utmost to not assigning a room with connecting doors for your future visits.

We also regret to read your comment on the obstructed harbour view in our Felix restaurant. Felix is the creation of renowned avant-garde designer Philippe Starck and the blinds are a part the restaurant’s design; therefore, we hope to keep its original form.

Once again, thank you for your valuable comments and kind understanding. We do hope that despite the issues during your last visit, you will give us the opportunity to welcome you back in the near future.

Your sincerely,

Raoul Hoelzle
Director of Rooms

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Reviewed 26 July 2014

This was our 4 th visit to this magnifcent hotel,
Front desk was very welcomimg and friendly.
Room was beautiful and every think was worked off a selection of ipad type machines.
Coffee machine also in room which wich was new to us . As it was myself and my husbands wedding anniversary we were delighted to recieve beautiful chocolate cake and champagne, totally surprised. Vanity mirror available at the press off a button .bathroom tv still there to the delight of my daughter. T V was great .
Felix bar view was amazing and cocktails good. Toilets very unusual but a great view.
Room service was amazing , we had it twice.
Breakfast was out of this world.
Staff very friendly and welcoming , always happy to please.
Pool staff amazing as was the ladies'in the changing room areas.
Spa = pure luxury .

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank amr7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2014

We recently stayed at the Peninsula Hotel Hong Kong. Arriving at the airport I had pre-arranged to be picked up by one of the hotels 14 Peninsula green stretch Rolls Royces.. We were met at the Rolls upon arrival and were wisked to our suites. The rooms recently were renovated and are a techno marvel. The staff went out of their way to make our stay enjoyable. The pool was amazing with great views of Victoria Harbor. I had a problem with one of the stores in the lobby and hotel management came to my rescue. Afternoon tea was great and a must do, staff will make a reservation for you, and the breakfast buffett was not only a great deal but had a huge assortment of foods both western and asian. Will be back for sure.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
2  Thank drvegas2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

We were in a king suite with vue on the baie and it was wonderfull!!!
Service excellent, Nice old colonial hôtel, tea time delicious, best swimming pool (romanian style ).
Marvelous bed and all services in the room, yummi room service and all staff ready for any request.
Just love it
I strongly recommend this hôtel with best location in HK, much better than being on the Island!!! Ferry very close wich is very charming way to cross to HK! Haven't been to restaurant there wich is a shame.
Spa also at the top of service with very Nice philosophie ( arrivent one hour before to start relaxing etc...)

Stayed: June 2014, travelled as a couple
2  Thank jeremy b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Peninsula Hong Kong

Address: Salisbury Road, Tsim Sha Tsui | Kowloon, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Hong Kong
#5 Family Hotel in Hong Kong
#9 Spa Hotel in Hong Kong
#11 Romantic Hotel in Hong Kong
#11 Luxury Hotel in Hong Kong
Price Range: £431 - £704 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Peninsula Hong Kong 5*
Number of rooms: 300
Official Description (provided by the hotel):
On 11th December 1928, a legend of Asian hospitality was born – The Peninsula Hong Kong opened its doors for the first time. Classic, contemporary chic arrives at The Peninsula Hong Kong, as this legend of the East redefines luxury once more. Heralding the latest guest-focused technology and a new era of personalisation, the launch of the newly renovated guestrooms in The Peninsula Tower have paved the way for the transformation of guestrooms in the Original Building, which will be unveiled in April 2013 to usher in the hotel’s 85th anniversary celebrations. Accenting simplicity and elegance, the new rooms aesthetic melds the distinctive design touches and high-tech extras present in today’s luxury yachts, motorcars, and private jets, taking The Peninsula guest experience to a new level of comfort. Extensive facilities include a Roman-style swimming pool, a 12,000-square-foot Peninsula Spa, nine award-winning restaurants and bars, superb banqueting and meeting areas, plus a Shopping Arcade.A fleet of fourteen Rolls-Royce limousines is available for luxurious airport transfers, and two MINI Cooper S Clubmen reflect the legendary Grande Dame’s youthful spirit, while the hotel's own helicopter service provides the ultimate in speed and style. ... more   less 
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Also Known As:
The Peninsula Hong Kong Hotel Hong Kong
Peninsula Hong Kong
Peninsula Hotel Hong Kong
Hong Kong Peninsula

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