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“Can't fault it!”

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Island Shangri-La Hong Kong
Ranked #13 of 718 Hotels in Hong Kong
Certificate of Excellence
New Zealand
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Can't fault it!”
Reviewed 24 January 2008

We stayed at the Island Shangri-la in Hong Kong for 3 nights and we loved it. We really couldn't fault anything that we experienced at the hotel. The hotel was beautiful with an amazing mural running the span of the floors which you can see as you go down in the glass life. Having not been to HK before we enlisted the help of the Concierge to help, what a gem of knowledge, he recommended us 2 restaurants both of which were superb and if we make it back to HK will be going to again. As you know it's a life of who you know, and he got us into both on short notice when they were both heavily booked. The small touches make such a difference to you stay - a pot of tea on arrival as is customary with all Shangri-las, a basket of fruit, and after making our dinner reservations with the concierge at reception by the time we got to the room we had confirmation by fax, phone and on the TV - very slick. We used the gym and the pool and the facilities and service in both was fantastic.
There is no doubt that we will be staying there again on the next trip,

  • Liked — Fabulous views
  • Disliked — That we had to leave
  • Stayed August 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Sqddo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,987 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (410)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Vancouver BC
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 11 January 2008

5night stay 25DEC-31DEC. Our 2nd visit and it didnot
disappoint. Peak view room, not harbour view, but still
pretty spectacular to wake up to the view of the Peak
and the skyscrapers that climb up the mountainside.

Check in was swift . Tea service in room and bowl of
fresh fruits.. Immaculate room. Very comfortable King Bed. Requested rollaway set up immediately. Bathroom well lit with bidet and a tub/shower combination and a flat screen TV, a nice touch, makeup mirror and bathroom scale as all Shangri-la's have. Aigner toiletries. Large work desk with various configurations of power plugs and RJ45 connection. 2 chairs plus 1 desk chair and a small round table for the tea
and fruits.

Check the hotel directory and see the items that can be
requested...from baby needs to ipod speakers..a nice touch indeed. We requested firm pillows and when we
returned to our room there was a mountain of different
pillows on the bed to choose from.

Atrium with a huge mural that is in the centre of the hotel and stretches its full interior length is a pleasant feature. Adds to the
feeling of serenity when stepping out of the elevators.

Staff at all levels were polite, efficient and prompt. The system
always displays guest names when one interfaces with
staff at the front or on the phone so you are recognized
by your name. Nice. Sadly missing is a certain charm
that one finds in similar 5 star properties for eg in
Thailand or Bali. This is no fault of the Shangri-La
but endemic of any big city.

Location is quite good and central. Attached to Pacific Place
and the MTR. For those wishing an escape from formal
F&B(which are excellent) unfortunately the food fair is
no longer there. From the hotel one can walk up to
the Peak Tram station as well as Hong Kong park.
The bright lights of Kowllon side and particularly Tsim Sha Tsui
is a 10minute MTR ride away.

My wife's birthday happened during our stay. And the hotel
presented a beautiful and tasty birthday cake! That was
indeed a suprise and added to our full enjoyment of
our stay.

In the current evolving 5 star category, ensuites
must have a separate shower and sufficient size
to accommodate such a configuration. The Island Shang
lacks this but still qualifies to be in this elevated catagory.
Room size in Hong Kong island is limited by availabillity
of land and the one of the highest per sq meter costs in
the world.

At check out we encountered a problem that the front desk was not able to resolve. One of our party had made serveral attempts
to place a long distance call without connecting. The hotel charges a 71HKD(approx CAD10) for each dialled attempt
even if the call doesnot go through. There were 23 attempts.. no small number or amount. We felt that this was below the standard and policies of a hotel of this caliber

Upon our return home, we received an email from Guest Service
thanking for our visit. I replied outlining our disatisfaction with
the long distance charges and the policy. Within 24hours
we received a call from the Island Shangri-la and were told
that we would be credited for all the failed calls.

A measure of the quality and standards of any business is
how issues are resolved . It is quite fine when systems and
processes run as planned and smoothly. The mark
of the good and the best is how quickly problems are addressed and resolved. The Island Shang proves that they are worthy
of their 5star status.

Yes we will return

  • Liked — Ambience, location
  • Disliked — World class prices
  • Stayed December 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank FairwindTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 January 2008

Really great location next to luxury shopping mall and park. We stayed in the lowest category room (deluxe peakview) and had no complaints. Service was excellent, staff couldn't do enough for us and our 2 kids, great welcome. Breakfast amazing, loved the outdoor pool - a great stay.

  • Stayed December 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank vicsterLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level Contributor
68 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 5 January 2008

once again, a great stay, upgraded to a harbour view as it was our silver wedding aniversary, flowers, fruit etc as well, i love this hotel so much, such humble and smilley staff considering it is regullaly voted one of the best hotels in the world for everything, fab possition, great rooms, wonderfull staff, do i own it or work for them? no,we just love staying here, well done, shangri- la once again!!

  • Liked — everything
  • Disliked — that i cannot stay here more than once a year!!!
  • Stayed September 2007, travelled as a couple
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank fizzengland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
71 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
Reviewed 1 January 2008

WE stayed here for 3 nights. WE had an HARBOUR VIEW ROOM and the view is AMAZING! THE bathroom has a TV for your VIEWING PLEASURE while you are soaking in the Bath TUB. THE bed is comfortable and the room is spacious. You can borrow items like baby food warmer or steam sterilizer, iPod speakers, humidifier etc free of charge. THE staff is FRIENDLY AND EFFICIENT BUT the bell boys are a LITTLE RUDE. THEY talked on handphones while on duty and we were completely invisible to them. (WE caught 3 of them doing that)
THE hotel is linked to PACIFIC PLACE AND QUEENSWAY PLAZA and it leads to the ADMIRALTY MTR STATION. THERE is also a bus terminal nearby. I would choose to stay here again.

  • Liked — view
  • Stayed December 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank jglin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 27 December 2007

The Island Shangri-la is truly a grand hotel with service that goes above and beyond. I've stayed there only twice this year but the staff made a note to remember my name and my preferences! I felt very welcomed and was happy to return. The rooms are larger than your average hotel and you are always guaranteed a great view, either the peak or the harbor view will blow your mind! Both the Lobster Bar and Petrus Restaurant serve amazing food and the gym and spa are up to standard. Great meeting rooms and business facilities with printers/scanner/fax in EVERY room - very convenient! And the location is perfect with the MTR right under the hotel and shopping heaven a stone's throw away. Always a great night's sleep at the Island Shangri-la!

  • Liked — The service - everyone spoke very good English
  • Stayed August 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank PreciousPrincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NY
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 18 December 2007

Arrived at the airport and was whisked to the hotel by an in house limo. Checked in and received an upgrade due to my Golden Circle membership. Great service and fast laundry turnaround. Claude the concierge will set you up with whatever you need. Hotel car back to the airport and the bellman basically checked me in. Cannot ask for better!

  • Liked — Service
  • Disliked — Food could have been better in Cafe II, great everywhere else.
  • Stayed December 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Colin_from_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Island Shangri-La Hong Kong

Property: Island Shangri-La Hong Kong
Address: Supreme Court Road, Hong Kong, China
Region: China > Hong Kong
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Hong Kong
#7 Romantic Hotel in Hong Kong
#9 Spa Hotel in Hong Kong
#11 Business Hotel in Hong Kong
#13 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Island Shangri-La Hong Kong 5*
Number of rooms: 565
Official Description (provided by the hotel):
Island Shangri-La Hong Kong is a welcoming luxury hotel in the heart of the city. It soars 56 floors above Hong Kong's most prestigious shopping, cultural and business addresses, with memorable views of the Peak and Victoria Harbour. ... more   less 
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Also Known As:
Island Shangri La Hotel
Hotel Island Shangri La
Shangri La Hotel Hong Kong
Island Shangri-La Hong Kong

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