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“Great service but tired rooms”

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Island Shangri-La Hong Kong
Ranked #13 of 718 Hotels in Hong Kong
Certificate of Excellence
Singapore, Singapore
Level Contributor
189 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Great service but tired rooms”
Reviewed 12 November 2013

Service at the Shangri La is superb, some of the best I've ever experienced. The rooms however are dreadfully tired with the bathrooms in particular in need of a spruce up.

The SL has a great bar however so you can always hang out there before you need to go to sleep. Good solid hotel, no other complaints.

Room Tip: Anything with a harbour view is great.
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DuffnGuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (410)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
Westlake Village, California
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 11 November 2013

I enjoy staying at Shangri-La hotels when traveling for business and the location of the Island Shangri-La in Hong Kong makes this hotel a long-time favorite. While there are newer hotels and hotels that offer better amenities, the service at this hotel has always been spectacular. Hotel dining is excellent and easy access to the MTR are two additional reasons why I will continue staying at this hotel.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 10 November 2013 via mobile

My family and I always stay at Island Shangri La for business trips. Basically, I love this hotel and will most likely never stay anywhere else. Here's why:

ACCESSIBILITY & LOCATION
The hotel is on the HK side (Admiralty station). It is adjacent to Pacific Place and you can go to the MTR directly through the mall. Very convenient! If you're on a business trip, many of the big banks like HSBC and JP Morgan are just one station away.

SERVICE
The service is absolutely incomparable! From the moment you walk in, you are treated like a very special guest (which to them, I suppose you are.) If you need advice or directions, the concierge is more than happy to help you and will even call restaurants to inquire about reservations for you..at 12mn, no less. Talk about going the extra mile.

FACILITIES
The rooms are beautifully decorated, the bathroom is always kept well-stocked, and all the other places like the business center, pool, and gym are excellent. A nice touch is that they also change their elevator carpets every day to match the day of the week.

DINING
Food at Cafe Too is delicious, and quite expensive. You're better off eating outside--and lucky you, because HK is known for having great food! at some point during the night, room service prices become the same as prices in the coffee shop. If you feel like saving and getting your own ready-to-eat food, you can always visit the Great Food Hall in Pacific Place. That's an awesome supermarket.

Stayed October 2013, travelled with family
Helpful?
1 Thank Eleanor K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairfield, Connecticut, Usa
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 November 2013

Visited Hong Kong for three days with my elderly in-laws. The staff at the hotel were great to ensure a comfortable stay and were attentive to all our needs. Great service! Would recommend the Island Shangri-la to anyone.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Gistle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antwerp, Belgium
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 November 2013

better than that what we expected. This is realy the top.
Splendig view from the room over the harbour side. Excellent location for shopping and no need to go out for dining - the best is available at the hotel.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank lola2180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 6 November 2013

Aside from a minor glitch where housekeeping overlooked cleaning our room one day, the Island Shangri La really sets a high standard for luxury client service. Aside from the exceptionally beautiful aesthetics of the hotel, we will remember the extraordinarily attentive, and helpful staff of the hotel.... from the dining room to the conceriege service.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Ron R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nagoya, Japan
Level Contributor
108 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 6 November 2013 via mobile

7 nights. That's how long we checked in for, and that's how long we were seriously underwhelmed by this once gracious place.

Packet instant coffee. Packet non dairy creamer. Ridiculously overpriced breakfast buffet with fewer stations than in the past.

Island Shangri-La, you've been surpassed in service, in design, in amenities by a growing list of business traveller friendly hotels.

Stayed October 2013, travelled on business
Helpful?
1 Thank CynWorldTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ISLHK, Director of Communications at Island Shangri-La Hong Kong, responded to this review, 7 November 2013
Dear CynWorldTraveller,

Thank you for your review of our property. I am disappointed to hear that you had a less than perfect experience with us. Would you please provide us with more details via email at bonnie.kwok@shangri-la.com so we may take necessary actions to improve. I look forward to hearing from you soon.

Thank you and best regards,
Bonnie Kwok
Director of Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Island Shangri-La Hong Kong

Property: Island Shangri-La Hong Kong
Address: Supreme Court Road, Hong Kong, China
Region: China > Hong Kong
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Hong Kong
#7 Romantic Hotel in Hong Kong
#9 Spa Hotel in Hong Kong
#11 Business Hotel in Hong Kong
#13 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Island Shangri-La Hong Kong 5*
Number of rooms: 565
Official Description (provided by the hotel):
Island Shangri-La Hong Kong is a welcoming luxury hotel in the heart of the city. It soars 56 floors above Hong Kong's most prestigious shopping, cultural and business addresses, with memorable views of the Peak and Victoria Harbour. ... more   less 
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Also Known As:
Island Shangri La Hotel
Hotel Island Shangri La
Shangri La Hotel Hong Kong
Island Shangri-La Hong Kong

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