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“Great hotel, fantastic staff”

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Island Shangri-La Hong Kong
Ranked #13 of 718 Hotels in Hong Kong
Certificate of Excellence
New Zealand
Level 6 Contributor
155 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
“Great hotel, fantastic staff”
Reviewed 12 April 2014

Just heading home after 8 days in Hong Kong, staying at the Shangrila. It is not only a stunning property, but the staff are incredibly friendly and very proactive. My room was great and the breakfast buffet superb. Add to this complimentary in room wifi and you have the makings of a great hotel.

Room Tip: There is an electric car and driver - you can use it by making an HK$50 "donation", makes...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PatrickP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,016 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (414)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
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English first
Paris, France
1 review
Reviewed 10 April 2014

As usual Shangri-La Hotels have this capacity of creating such a delicate atmosphere through an outstanding service , a very impressive style full of arts and colours harmoniously displayed . Such a Relaxing Stay during a Business Trip of 48H .

Room Tip: The Harbour View is simply Outstanding -
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  • Stayed April 2014, travelled on business
    • Value
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    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Simon_Stefan_C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 3 Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 April 2014

we've stayed at several shangri-la hotels throughout asia and always feel welcomed. the island shangri-la is particularly outstanding. the physical hotel is beautiful and very well situated. the rooms are lovely and very comfortable. but what makes or breaks a great hotel is the quality of service and here the island shangri-la excels. we can't say enough about the staff, and would particularly like to call out bernadette guevarra, service manager, as a model of customer service. i hadn't had the chance to have a pair of pants altered before leaving from New York and asked about the possibility of tailoring. ms guevarra offered to have the hotel tailor fix the pants. a small thing perhaps but what a statement. claude, one of the concierges also deserves a call out for working hard to arrange for us to stay at the shangri-la tokyo, the next stop on our vacation. after such moments of service, our brand loyalty is firmly reinforced. the excellent staff of this hotel does not disappoint!

Room Tip: the view by the bay was spectacular!
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 308jcy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ISLHK, General Manager at Island Shangri-La Hong Kong, responded to this review, 10 April 2014
Dear 308jcy,

Thank you for sharing your experience in our hotel. I trust that Bernadette and Claude will be glad to see your compliments. It is indeed our pleasure to take care of you and we look forward to welcoming you back to our hotel soon.

Thank you and best regards,
Franz Donhauser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 8 April 2014

Fast check-in and check-out. Professional and friendly staff from front desk, guest relations, lobby lounge, private dining and limousine service. Clean and spacious room. Great location. Nice harbour view.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Sens_jt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo, Japan
2 reviews
Reviewed 7 April 2014

very good stay at the Island Shangri La. Hotel is now slightly older but maintaining good facilities and service. Still a bit costly for the overall experience, my room was HKD 4900 which was a regular Peak Room but with Club access.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Jerrod S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
usa
Level 6 Contributor
442 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 321 helpful votes
Reviewed 4 April 2014

From start to finish, service is impeccable, pleasant without being unctuous or intrusive.

Though many years old, the property is constantly refreshed and cleanliness throughout is superb. The public spaces are inviting and airy.

Bedrooms are perfectly equipped. A combination of mahogany woodwork and mirrors give an opulent and spacious feel (to the bathroom as well as the main room).

Restaurants are excellent, Petrus for fine dining and the Too cafe with a sumptuous breakfast buffet exceeded in variety by only the Shangri La in Pudong.

It is almost impossible to find anything here to quibble with. Here are three items. First, luxury bedrooms have showers in bathtubs rather than walk-in showers. While reconfiguration would be challenging, it's possible.

Second, the elevators need to be reprogrammed for greater efficiency. Because bedrooms start on the 40th floor, there's an inevitable time delay in reaching the lobby. But, in my experience, a down elevator becomes a local during peak times and stops at every requested floor even when full. This results in guests who are unable to squeeze in having to call a second time for an elevator. The elevators do not appear to have weight sensors that would send them straight to the lobby when full.

Third, obtaining a taxi can be a challenge. Although there is a priority line for hotel guests, allow extra time for waiting as taxis are not naturally inclined to pass by the hotel.

Room Tip: Bedroom floors run from 39 to 54. All have good views, either the peaks or the harbor.
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  • Stayed April 2014, travelled on business
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Helpful?
2 Thank spencerusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holon, Israel
1 review
Reviewed 4 April 2014

Rooms at executive level 52-55 are excellent.
Service in the lounge perfect.
Breakfast rich plentiful and very tasty
Hotel team very outgoing helpful kind and polite
Could not find fault shall be back.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Moshe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Island Shangri-La Hong Kong

Property: Island Shangri-La Hong Kong
Address: Supreme Court Road, Hong Kong, China
Region: China > Hong Kong
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Hong Kong
#7 Romantic Hotel in Hong Kong
#10 Spa Hotel in Hong Kong
#11 Business Hotel in Hong Kong
#13 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Island Shangri-La Hong Kong 5*
Number of rooms: 565
Official Description (provided by the hotel):
Island Shangri-La Hong Kong is a welcoming luxury hotel in the heart of the city. It soars 56 floors above Hong Kong's most prestigious shopping, cultural and business addresses, with memorable views of the Peak and Victoria Harbour. ... more   less 
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Also Known As:
Island Shangri La Hotel
Hotel Island Shangri La
Shangri La Hotel Hong Kong
Island Shangri-La Hong Kong

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