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“Nice hotel with good location and great environment !” 5 of 5 bubbles
Review of Island Shangri-La Hong Kong

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Island Shangri-La Hong Kong
Ranked #13 of 715 Hotels in Hong Kong
Certificate of Excellence
Kuala Lumpur, Malaysia
Level Contributor
37 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Nice hotel with good location and great environment !”
5 of 5 bubbles Reviewed 23 July 2014

I stayed two days at Island Shangri-La Hotel on Dec 2013 with my family. The hotel is in the lower part of the mountain, and we stay at the 55 floors which have a really great view of the magnificent commercial building in HK city and the busy harbor. The room is not big but well deco, the hotel provide LOCCITANE soap, lotion, shampoo, and Evian.

The breakfast is great, the breakfast restaurant for the 55 floor hotel guest are at the 56 floors. The restaurant offer buffet plus on-the-spot order for different type of breakfast, included Chinese, western style. You also can enjoy the nice sea view and city view with your breakfast.

The HK garden is just 30m distance from the hotel, this park is like the heart of the city, it surround by all the tall building. You can enjoy a morning walk in this wonderful garden, there some fountain, pool with carp, small fish, tortoise etc.

It take about 5 minute to walk to the Pacific Place shopping centre, and 10 minutes walk to the MRT station. In front of the hotel, the hotel staff provide a good service, it is not difficult to catch a taxi even during the peak hour. This is really convenience and good location.

It is worth to stay in this hotel even it is expensive!

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Cityangel25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (399)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Dhaka City, Bangladesh
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 21 July 2014

I've experienced excellence in service from the time I was received by the staff at the airport till I was escorted by a staff up to the departure check-in counter. Throughout my stay, I received all-round assistance from Ms. Tatiana Kashirina. It was a pleasant surprise when I received a small box of chocolates as my farewell gift.

I stayed at a peak view room on the 49th floor and the view was magnificent. The room was very clean, comfortable and cozy. The location of the hotel is also very convenient.

I also attended a business function at the hotel which was flawlessly executed by the hotel staff and the food was simply awesome.

However, I would have preferred breakfast to be included in the corporate rates. Breakfast is very expensive and is not included in the room rates.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank SIslam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ISLHK, General Manager at Island Shangri-La Hong Kong, responded to this review, 28 July 2014
Dear Slslam,

Thank you for sharing your experience in our hotel. I trust that Tatiana will be glad to see your compliments. It is indeed our pleasure to take care of you and we look forward to welcoming you back to our hotel soon.

Thank you and best regards,
Franz Donhauser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam
Level Contributor
72 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 18 July 2014

Absolute wonderful experience. Stayed for 5 nights and can only look back with a smile. We had top of the bill service, great views from the room overlooking the harbour. Breakfast was wonderful on the 56th floor. Concierge service was very helpfull. Easy check in due to the hotel service at the airport. Could not wish for more. Keep up the good work.


  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank Dutch1961Amsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
294 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 bubbles Reviewed 16 July 2014 via mobile

From the moment I was picked up by the car at the airport, to the seamless in room check in, all the staff and the hotel itself did itself proud. The staff anticipate your every move, the surroundings are fantastic, you can link straight into Pacific Place and down into the MTR at Admiralty to get across to Kowloon, the pool area is good, the gym is well equipped and the food was outstanding. The Lobster Bar is a hub of activity and has a good outside area to people watch. I was here on business for three nights and we also had the meetings in hotel, so can vouch that this was run very well also. Tried the top floor for breakfast one day as well which was fantastic with the views. If I was here with the family I would use this hotel. Room was on the Harbour side which had a great view, and it's worth paying the extra for this.

Stayed July 2014, travelled on business
Helpful?
1 Thank andhewittscores
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gurugram (Gurgaon), India
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 13 July 2014 via mobile

From the moment you enter to the last step you take out of the main door, the service is superlative! Smiling staff eager to help, remembering you and your preferences, rushing to your attention - we loved our stay

The room was enormous with one of the largest beds I have ever stayed in

The breakfast was exhaustive and the gym very well equipped

I cannot praise this property enough!!!

Stayed July 2014
Helpful?
1 Thank PavanDhingra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
4 of 5 bubbles Reviewed 12 July 2014 via mobile

Stayed for 6 nights on Horizon Club level during a working trip in Hong Kong. The hotel, lived up to its well known brand. The rooms may be a bit outdated but they certainly compensated this with such immaculate services for their guests. You are very well taken care of by everyone- from the cleaners up to the senior staffs.

Everyone knows and greets you by name and makes you feel welcome. I would certainly recommend this hotel to everyone. The view from Club floor is breathtaking and shopping is just few floors below in Pacific Place.

This place oozes with old wealth class combined with warm courtesy which cannot be seen or found in many other chain brands these days.

Well done!

Stayed July 2014, travelled on business
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 July 2014

I stayed at this hotel few weeks ago and my room was located on Horizon Club Floor. Because of old conditioned room and bad smell in hallways and in the room, my first impression of the hotel was actually not good. The front desk staff who checked in me first on the first floor was nice but did not know the information of the hotel..such as hours of the facilities.
However, after communicating with the staffs of the hotel, it was a totally different story! All of the staffs were very helpful and the service was great. They showed me different rooms right away so that we can change the room quickly. Also, the hotel provided three options for the breakfast. I headed to the French restaurant on the top floor and it was the best hotel breakfast I had so far! The restaurant had nice small buffet area and also provided special dishes we can chose from the menu. I will definitely go back to this hotel in the future! :)

Room Tip: Horizon Club lounge is the best!!
See more room tips
  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kimmy21090
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Island Shangri-La Hong Kong

Property: Island Shangri-La Hong Kong
Address: Supreme Court Road, Hong Kong, China
Region: China > Hong Kong
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Hong Kong
#7 Romantic Hotel in Hong Kong
#9 Spa Hotel in Hong Kong
#11 Business Hotel in Hong Kong
#13 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Island Shangri-La Hong Kong 5*
Number of rooms: 565
Official Description (provided by the hotel):
Island Shangri-La Hong Kong is a welcoming luxury hotel in the heart of the city. It soars 56 floors above Hong Kong's most prestigious shopping, cultural and business addresses, with memorable views of the Peak and Victoria Harbour. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Hotels.com, Agoda, Ctrip TA, Odigeo and Southall Travel so you can book your Island Shangri-La Hong Kong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Island Shangri La Hotel
Hotel Island Shangri La
Shangri La Hotel Hong Kong
Island Shangri-La Hong Kong

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