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“Wonderful Hotel”

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Island Shangri-La Hong Kong
Ranked #12 of 718 Hotels in Hong Kong
Certificate of Excellence
Leigh-on Sea, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful Hotel”
Reviewed 7 August 2014

One of my favorite hotels.
The location is excellent - close to Central and Wanchai, shopping, MTR you name it.
The staff are fantastic, so welcoming and attentive.
The rooms are excellent, plenty of great dining options and facilities.
Look forward to returning again.

  • Stayed June 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Joe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,983 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (409)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Sydney, Australia
Level Contributor
130 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 4 August 2014

I visited the Island Shangri-la in Hong Kong again on business and the quality and standard of service was again of a high standard.
Consistency is key in a business hotel of this kind and they hold up their end of the bargain.
I will be there again in a few weeks but wanted to provide positive feedback where warranted. Keep up the good work and the recommendations for this hotel will continue.

  • Stayed June 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank MichaelG959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 2 August 2014

Amazing hotel, service and atmosphere. Great access to shopping, renovated pool, spa. Dan Dan Noodles not to be missed from room service!! Most beautiful elevator ride you can take...(take it to the top)

Room Tip: Order the Dan Dan Noodles from room service
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank TMR111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
464 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
Reviewed 1 August 2014

A large hotel that is part of the skyline of Hong Kong Island. We upgraded to a harbor view and the Horizon Club--both of which I would recommend. A very nice breakfast and happy hour are included w the Horizon Club, as well as dedicated concierge support to find and reserve restaurants, etc. Chris, a customer service leader in the Horizon Club , was very helpful in finding a restaurant w great food and view of the harbor "Symphony of Lights", including detailed directions on how to get there by metro. All of the staff were very friendly and accommodating. The fitness center is great and there is a beautiful outdoor pool w a lap lane. This Shangri La is a bit more formal than its sister hotel in Kowloon but there is a beautiful lobby and an awesome mural extending from floors 42-56. It is well located near Hong Kong Park, the Peak tram, the metro and more.

Room Tip: harbor view, Horizon Club
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank travelinjep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ISLHK, General Manager at Island Shangri-La Hong Kong, responded to this review, 6 August 2014
Dear Travelinjep,

Thank you for sharing your experience in our hotel. I trust that Chris will be glad to see your compliments. It is indeed our pleasure to take care of you and we look forward to welcoming you back to our hotel soon.

Thank you and best regards,
Franz Donhauser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 31 July 2014

Although it needs bit of updating, I thought the hotel was great. The service at all levels ranging from the thoroughness of the concierge to the timeliness of the hotel driver was excellent. I was very pleasantly surprised to experience this type of consistent and uniform service in a large hotel. Location and hotel amenities are fine and consistent with other leading hotels in Hong Kong.

Stayed July 2014, travelled solo
Helpful?
Thank jb871911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southport, United Kingdom
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 July 2014

I love this hotel, the staff are fantastic, the rooms are divine & its great for the shopping mall. You would struggle to find a better hotel in HK Island. The rooms are always spacious, clean & you can purchase the items in your room. It has all the mod cons & nothing is too much trouble for any of the staff. I have stayed in various rooms in this hotel & they are all good,

Room Tip: Any room in the hotel is superb as have stayed here on several occasions
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  • Stayed September 2013, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank Dee123359
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 July 2014

unbelievable staff!
the place is amazing!
very friendly and attentive.
the welcome service in the room was warm : fruits, tea , chocolate.
the Hong Kong park just out side. a green corner.
the mtr train station is under the hotel and it makes things go faster and easier.

Room Tip: view to the water
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Island Shangri-La Hong Kong

Property: Island Shangri-La Hong Kong
Address: Supreme Court Road, Hong Kong, China
Region: China > Hong Kong
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Hong Kong
#7 Romantic Hotel in Hong Kong
#9 Spa Hotel in Hong Kong
#11 Business Hotel in Hong Kong
#12 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Island Shangri-La Hong Kong 5*
Number of rooms: 565
Official Description (provided by the hotel):
Island Shangri-La Hong Kong is a welcoming luxury hotel in the heart of the city. It soars 56 floors above Hong Kong's most prestigious shopping, cultural and business addresses, with memorable views of the Peak and Victoria Harbour. ... more   less 
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Also Known As:
Island Shangri La Hotel
Hotel Island Shangri La
Shangri La Hotel Hong Kong
Island Shangri-La Hong Kong

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