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“Great location, great rooms, maybe too much service?”

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Island Shangri-La Hong Kong
Ranked #11 of 729 Hotels in Hong Kong
Certificate of Excellence
Reviewed 24 January 2010

First the location is excellent. The Pacific Place mall is right below the hotel. It's about a 22HKD cab ride to the airport express station or to the ferries or LKF and bank buildings.
the rooms are top notch, personal fax machines, Different types of international power outlets, 2 ethernet ports, wireless, automated lights, curtains, etc. (Don't get why it's metallic keys though)
The service is pretty good, but is sometimes too much. Some days it felt like my room was visited 4 or 5 times for servicing. New ice. New fruit. Evening turn down service. Welcome Tea. etc.
The bell hops ask you where you want to go and write it down, although most cab drivers speak English.
At check-in someone greets you at the door to take you to the front desk, feels unnecessary.
Very good hotel, not sure if I would pay almost $500/night to stay there though.

  • Stayed: January 2010, travelled solo
    • Value
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2  Thank LTraveler7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dir-of-Rooms, Director of Rooms at Island Shangri-La Hong Kong, responded to this reviewResponded 18 February 2010

Dear Sir

Thank you so much for taking the time to share your comments and positive experiences with other Tripadvisor visitors about your recent stay with us at Island Shangri-La Hotel, Hong Kong. I am particularly delighted that you thought our staff were friendly and helpful. We believe that the quality of our people is of the utmost importance in helping us to make your stay as memorable as possible. We also greatly appreciate your feedback as it is one of the best means we have to reward and motivate our staff to achieve the highest possible standards.

Please contact us whenever we can be of any assistance. We look forward to the pleasure of welcoming you back to the Island Shangri-La soon.

Best regards
Ms. N. Cockayne
Director of Rooms

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1,555 - 1,561 of 2,168 reviews

Reviewed 5 January 2010

well to start you have to splurge for the rolls royce phantom airport pick up because at $150 its cheaper than taxi rides i have had in europe.
Location is superb, having a mall with plenty of shops, restaurants and banks underneath is a huge plus. Rooms weren't my taste but looked very new, fresh, clean and big.

The service, actually service... best service i have had anywhere in the world hands down. Wonderful staff really. From the desk, to the doormen, concierge, driver, housekeeping, even maintenance.

Couldnt get into any of the 2 michelin rated restaurants in the hotel because they are so busy but the lobster bar food was great.

  • Stayed: December 2009, travelled on business
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5  Thank YVR_DXB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dir-of-Rooms, Director of Rooms at Island Shangri-La Hong Kong, responded to this reviewResponded 23 January 2010

Dear YVR_DXB

Thank you so much for taking the time to share your comments and positive experiences with other Tripadvisor visitors about your recent stay at our hotel. I am delighted you enjoyed our services and facilities during your stay with us. Once again, thank you very much for your feedback as it is one of the best means we have to reward and motivate our staff to achieve the highest possible standards.

In the meantime, please contact us whenever we can be of any assistance. We look forward to the pleasure of welcoming you back to the Island Shangri-La soon.

Best regards
Ms. N. Cockayne
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2010

very good hotel, stayed 2 nights here in december.
I made only good experience with Shangri-la so this is
no exception, probably the best hotel in HongKong right now.
The beds are fantastic, so the breakfast.
Enough said, super...

Stayed: December 2009, travelled as a couple
2  Thank topofthetop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dir-of-Rooms, Director of Rooms at Island Shangri-La Hong Kong, responded to this reviewResponded 4 January 2010

Dear topoftheworld

Firstly, allow me to wish you a very Happy New Year! On behalf of Island Shangri-La Hotel, I would like to express our heartfelt appreciation for your stay on your recent visit to Hong Kong and for sharing your positive experiences with the other TripAdvisor visitors. We are very happy to read that you enjoyed our services and facilities, and we are delighted you consider us to probably be the best hotel in Hong Kong right now. We thank you once again for your very kind words and are looking forward to the opportunity to welcome you back to Island Shangri-La in the future.

Best regards
Ms. N. Cockayne
Director of Rooms

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Reviewed 29 December 2009

Shangri-La is the epitomy of having beautiful hotels with wonderfully humble service. It is the ideal Asian-style of service. The guest rooms are very well appointed and the views are spectacular. I also appreciated the variety of restaurants. You can have the very formal French at Restaurant Petrus on the very top floor. Enjoy an extreme buffet at the international cafe (I never got board because of the constant change of choices). Of coarse Shang Palace if you want the best Chinese. The Lobster Bar and Grill not only serves great seafood, but also has live musical entertainment. Nadaman is the famous Japanese restaurant overlooking the gardens. There are even more that I can't remember the names of.

The hotel is also located above the Pacific Place Mall (best high end shopping) and nearby to Victoria Peak. It is ideally located. This is my favorite hotel on the Island side.

  • Stayed: August 2009, travelled on business
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1  Thank andrewrnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dir-of-Rooms, Director of Rooms at Island Shangri-La Hong Kong, responded to this reviewResponded 4 January 2010

Happy New Year! Thank you so much for taking the time to share your comments and positive experiences with other Tripadvisor visitors in regards to your recent stay at Island Shangri-La, Hong Kong. I am very glad you enjoyed our services, facilities and variety of restaurants on your stay as well as the convenient location of our hotel. We appreciate receiving the your feedback since they are one of the best means we have to maintain and continually improve our standards.

Thank you once again. In the meantime, please contact us whenever we can be of any assistance. We look forward to the pleasure of welcoming you back to the Island Shangri-La soon and wish you and your family a Prosperous New Year.

Best regards
Ms. N. Cockayne
Director of Rooms

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Reviewed 7 December 2009

Stayed 4 nights for a business trip and I was completely satisfied. Room was very elegant and comfortable. All the staff I encountered were extremely professional while also friendly.
I didnt eat at the hotel so cant comment (although think breakfast should be included at these prices). I did use the pool, gym and facilities and all were very good again with excellent staff.
Only minor quibbles were the cost of having a suit and business shirt pressed (almost 50hkd fair enough if it was dry cleaned but only ironing is a bit much) and ability to get a taxi at the peak times.
Definately recommend staying here - location is good, and all facilities 5 star.

  • Stayed: December 2009, travelled on business
    • Value
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4  Thank teamflames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dir-of-Rooms, Director of Rooms at Island Shangri-La Hong Kong, responded to this reviewResponded 21 February 2010

Dear Teamflames

Greetings from Island Shangri-La Hotel, Hong Kong. Thank you so much for taking the time to share your comments and positive experiences with other Tripadvisor visitors about your recent stay at our hotel. I am delighted you enjoyed our services and facilities during your stay. In regards to the difficulties you experienced trying to catch a taxi, please accept our sincerest apologies for the inconvenience that may have been caused. We do our utmost to prioritize inhouse guests in assisting them getting a taxi, but at cetrain times the supply is just insufficient. We will continue to monitor the traffic and come up with alternative solutions to minimise the problem in the future.

Your comments regarding the pressing prices are also highly appreciated. Please let me assure you that our charges are regularly reviewed to keep them in line with market conditions, but we will examine them more closely again to make sure we are still competitively priced. In view of your preferences for the pressing service and breakfast in your room rate, I would recommend you to book our Horizon Club guestrooms on your future visits at our hotel. As you may or may not know, our new Horizon Club on level 56 and its guestrooms from levels 52 - 55 were launched on December 7, 2009. As a Horizon Club guests, you would be entitled to full complimentary access and benefits of the Horizon Club Lounge, which includes: One suit pressing per stay, Daily Continental breakfast at Horizon Club Lounge or at the adjacent Michelin-starred Restaurant Petrus, All day refreshments, afternoon tea, Evening cocktails including Champagne in the Horizon Club Lounge for 2 hours every evening, Broadband internet access in guestroom and Horizon Club Lounge, Daily use of Horizon Club Lounge meeting room for up to 2 hours (subject to availability), and an exclusive Horizon Club check-in and check-out.

I do hope that you will choose to stay with us on your next trip to Hong Kong, and please do not hesitate to contact me via the Hotel should you need any assistance with future reservations.

Please contact us whenever we can be of any assistance. We look forward to the pleasure of welcoming you back to the Island Shangri-La. In the meantime, we wish you a Merry Christmas and Prosperous New Year.

Best regards
Ms. N. Cockayne
Director of Rooms

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Reviewed 5 December 2009

First I thought hotel is a bit expensive.
But after reaching and checking in , when I saw the room and view from the room , I felt its worth every dollar paid.
Rooms are huge and luxurious. Whether you have sea view or peak view room , it is breathtaking.
Bar at top floor has excellent service and perfect sea view.
From the hotel itself you can exit inside Pacific Place shopping complex which also connects to Admiralty MTR station , making it very very convenient location. As it is Hotel is in heart of the Hk island.

  • Stayed: August 2007, travelled with family
    • Value
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    • Check-in / front desk
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    • Business service (e.g., internet access)
2  Thank divya123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dir-of-Rooms, Director of Rooms at Island Shangri-La Hong Kong, responded to this reviewResponded 14 December 2009

Dear divya123
Thank you very much for taking the time to share your comments and positive experiences with other Tripadvisor visitors about your recent stay at our hotel. I am glad to know that you enjoyed our services and facilities on your stay. We greatly appreciate your feedback as it is one of the best means we have to reward and motivate our staff to achieve the highest possible standards. We take great pride in trying to recognise our guests and truly make them feel at home during their stay, and I am thrilled that we succeeded in helping you have a comfortable and relaxing stay. Please do not hesitate to contact us whenever we can be of any assistance. We look forward to the pleasure of welcoming you back to the Island Shangri-La.

Best regards
Ms. N. Cockayne
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2009

We stayed at the Island Shangri-La for 10 days and found it to be an amazing hotel. Our room was beautiful and a good size, with some good little touches to make our stay much more comfortable. The free wi-fi was a great additon to the room and our view was lovely, despite us staying in the cheapest room type.

The staff were always very attentive and couldn't do enough to help. In particular the housekeeping staff did an incredible job and deserve a special mention.

We tried out several of the hotel's restaurants and found them largely to be of excellent quality, especially Petrus. However, we were somewhat underwhelmed by the Cantonese restaurant, it was the only less than positive experience we had for both service and food. The hotel's golden circle scheme (which we joined for free) made the breakfast good value for money.

Overall we had a fantastic stay at this gorgeous hotel and will definitely be back in the future.

  • Stayed: November 2009, travelled as a couple
    • Value
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    • Rooms
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    • Service
3  Thank BooMonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dir-of-Rooms, Director of Rooms at Island Shangri-La Hong Kong, responded to this reviewResponded 30 November 2009

Dear BooMonkey

Greetings from Island Shangri-La Hotel, Hong Kong. Thank you so much for taking the time to share your comments and positive experiences with other Tripadvisor visitors about your recent stay at our hotel. I am very pleased you enjoyed our services and facilities during your stay. We greatly appreciate your feedback as it is one of the best means we have to reward and motivate our staff to achieve the highest possible standards.

In regards to your comments on our Chinese restaurant, we would like to extend my sincerest apologies for the inconvenience and disappointment that may have been caused. Kindly be assured that our Director of Food and Beverage has seriously taken up the matters for the necessary action and improvements.

We would also like to take this opportunity to express our heartfelt appreciation for your continued support to our hotel. Please do not hesitate to contact me via the Hotel should you need any assistance with future reservations. We look forward to the pleasure of welcoming you back to the Island Shangri-La.

Best regards
Ms. N. Cockayne
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Island Shangri-La Hong Kong

Address: Supreme Court Road, Hong Kong, China
Region: China > Hong Kong
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Hong Kong
#7 Romantic Hotel in Hong Kong
#9 Spa Hotel in Hong Kong
#11 Luxury Hotel in Hong Kong
#11 Business Hotel in Hong Kong
Price Range: £261 - £455 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Island Shangri-La Hong Kong 5*
Number of rooms: 565
Official Description (provided by the hotel):
Island Shangri-La Hong Kong is a welcoming luxury hotel in the heart of the city. It soars 56 floors above Hong Kong's most prestigious shopping, cultural and business addresses, with memorable views of the Peak and Victoria Harbour. ... more   less 
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Also Known As:
Island Shangri La Hotel
Hotel Island Shangri La
Shangri La Hotel Hong Kong
Island Shangri-La Hong Kong

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