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“5* Hotel that gives you 5* service”

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Kowloon Shangri-La Hong Kong
Ranked #11 of 717 Hotels in Hong Kong
Certificate of Excellence
Adelaide, South Australia, Australia
Level 4 Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“5* Hotel that gives you 5* service”
Reviewed 29 October 2012

Excellent hotel, very friendly staff. Well located if you are returning/leaving for China by train. Only 50 metres to an MTR entrance. Business facilities & club floor recommended.

I also used the airport limousine service when travelling to the airport, what a hassle free travel & check-in experience.

Room Tip: Treat yourself & get a Harbour view room, stunning
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  • Stayed October 2012, travelled on business
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    • Cleanliness
    • Service
Helpful?
1 Thank Andrew A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Los Angeles, California
Level 4 Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 October 2012

Was fortunate enough to book a stay in one of the suites overlooking Victoria Harbor (well worth the extra cost); being a return customer I was greeted by name upon check in, escorted to my suite and upon arrival was provided a box of chocolates, fresh fruit and hot tea. The entire check-in took no more than about 5 minutes. Of course a hotel of this stature is outfitted with all you would expect from a five-star property, but as other reviewers said, the staff make this hotel absolutely outstanding. Bathrooms have everything you need, the beds are quite comfortable and rooms are quiet and nicely appointed. If you can request to have your stay include the breakfast in Cafe Kool be sure to do so - the food is fresh, beautifully prepared and with a huge variety I had something different every morning for five days.

Location is terrific - an MTR stop is steps away, and there is plenty to walk to for shopping and dining.

Room Tip: The suites come with access to Horizon Club - well worth it, whether your trip is pleasure or busine...
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  • Stayed October 2012, travelled on business
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    • Service
Helpful?
2 Thank CAChickadee1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quezon City
Level 3 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 October 2012

My family and I stayed for two nights in this hotel just last week. Hotel is nice but not as good as other Shangri-la properties.
-We arrived at 1400hrs; room is not yet ready... we got our keys at 1600hrs and was given a late check out until 1600hrs. Fair Enough...
-We booked for deluxe room, and was informed upon check-in that we were upgraded to the next category; however we found out that we were assigned to a handicapped room.. called the front desk and was offered a room change right away. Receptionist should inform the guest if they will assign a handicapped room to a non handicapped guests.

- Lobby is beautiful but not grand
- Tea was offered immediately when we arrived the room. Very nice!
- Very comfortable bed and pillows
- Welcome Amenity - 2 pieces of red apples.
- Housekeeping staff are all attentive, rooms are clean and bellboys are very helpful.
- Rooms were provided with all the toiletries required for travel.
- Internet is free with good speed

We did not had the chance to try their breakfast but we had buffet lunch at Cafe Kool on our check out date. The food is okay, nothing really special. Selection of meats, seafood, japanese, indian dishes, pasta and chinese. Desserts are good specially their soy pudding! soo yummy! We were total of 7 during lunch, all of us ordered tea and after eating two of us ordered coffee. The staff was so rude and told us 1 person 1 complimentary drink only "Don't order more and more"! My sister requested to heat some crab legs and shrimp from the cold seafood selection & the Indian chef said "If I will do that to one, I need to do it for everybody" This really ruined our stay... the attitude of the staff is not of a 5 star hotel, 4 star or even 1 star. Seems like we were eating in a side walk restaurant in Hong Kong.

  • Stayed October 2012, travelled with family
    • Value
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Helpful?
1 Thank annestravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KSLGM, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, 31 October 2012
Thank you for your constructive review. Whilst I was pleased you enjoyed your overall stay, I was most concerned to read your comments about your dining experience in Cafe Kool. I am sorry my colleagues were not more accommodating and flexible and will be addressing this with the Team for immediate improvement. Thank you for bringing this to our attention, I will be getting in touch with you directly to get further details. Regards Timothy Wright
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City, Missouri
Level 6 Contributor
144 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 25 October 2012

Stayed 3 nights at this 5 Star Hotel. Hotel & Staff did not fail in their mission. Extremely customer friendly property. Rooms are spacious, bathrooms excellent, and some of the views quite picture worthy. Breakfast meals in the cafe are world cuisine level. Assistant Chefs are everywhere to assist you, Sous Chefs preparing your fresh egg requests, and very attentive table service. Every breakfast brought me fresh ideas for touring, updated Cantonese dialect lessons, and an appreciation for 5 Star service by the staff. Front Desk does everything you might need to better your visit not only to the hotel, but also to Hong Kong. If you need any help while moving about the hotel, you are never more than a few steps from a courteous, helpful, and professional staff member. Thank You Kowloon Shangri-La for making my visit super.

Room Tip: Try for a room with a harbor view, or a partial view at least. The nightly 8 pm laser light show of...
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  • Stayed October 2012, travelled with friends
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Helpful?
1 Thank Traveller19842012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, PA
Level 3 Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 24 October 2012

The Kowloon Shangri-La is a very nice and elegant hotel located one block off the harbor in Kowloon. The service is very good and the rooms are roomy and well appointed. The welcome tea basket in my room was a nice touch. I spent two nights there, but not on consecutive nights, so I experienced check in twice. While it took a little longer than I expected the staff was very courteous and helpful. The first night on was on a Horizon floor which gave me a very very spacious room and access to the Horizon club which has a nice breakfast buffet in the morning. The second night I stayed on a regular floor and still had a very spacious room. Many of the corporate "buyers" stay at this hotel, so around dinner time there is a lot of activity in the lobby. I used their car service to and from the Airport. The pick up was excellent. They used a very nice Mercedes and gave us cold towels and an iPad to use with Wifi for our ride to the hotel. On the way back to the airport they had an older Mercedes that was not completely clean.
All in all a nice hotel and one I would recommend.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
1 Thank JZPhiladelphia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 24 October 2012

Now we don't normally stay in 5-star luxury hotels like the Shangri-La but it has to be one of the best hotel experiences we have had in a long time.

My wife and I stayed in the Kowloon Shangri-La for 4 nights in October 2012. We were on our return trip home from Japan and wanted some added luxury so chose a well reviewed place in Kowloon.

Check-in was first class with multiple helpers. There was a bit of a problem with our booking though. It was made through a travel agent who booked us in for a twin room. Now we were travelling as a couple so this was unacceptable to us. Of course the hotel was all but full so there was little they could do other than offer us the twin room or an upgrade to a suite. It wasn't a free upgrade as the mistake was by our now fired travel agent and not the hotel. However, we negotiated a discounted price for the suite which was acceptable to us. And it was worth every extra cent!

The suite had a harbour view and was on the 17th floor. The bedroom and the living room had floor to ceiling windows offering a beautiful view of Hong Kong harbour with its busy traffic. There was also a massive bathroom with separate shower and bath. Terrific. The room was impeccably clean and tidy. Included in the room was wi-fi and complimentary water and membership of the Horizon Club. This membership allowed access to the top 2 floors where there was business centre, concierge services, seated views over the harbour, and a breakfast buffet. They also put on a 6-8pm cocktail hour with complimentary wine, beer etc and nibbles. Brilliant.

Our experience with the staff was first class all the way. After check-in they called to make sure the room was ok for us - it was on a smoking floor and we prefer not to stay in smoking rooms - but as it was newly renovated it was fine. They also sent up a complimentary bottle of champagne and box of chocolates which made us fell special and we of course devoured all with glee. At breakfast and during cocktail hour the staff at the Horizon Club were all smiles and ever attentive, particularly in that they all spoke good English as our Cantonese/Mandarin was terrible.

Also after we checked-out we noticed that we had left an item behind in the room. The Shangri-La staff at their Hong Kong Airport service desk were advised and they arranged for the item to be sent out to us on the next hotel limousine run. It arrived in time for us to clear immigration and make our flight. Brilliant again.

The hotel is located in a great spot too. Kowloon is very interesting and vibrant. The hotel is located in a convenient spot close to the Star Ferry Terminal and all the shopping districts too. This was my second trip to Hong Kong and staying close to transport services, shopping and restaurants is a big plus.

We can't speak highly enough about the Shangri-La Kowloon. Staff are terrific, the service was smooth, friendly and efficient, and the room was just what we needed even though it came at a bit of an extra cost. We would definitely stay there again - if we can afford it again - and recommend others stay there too.

Room Tip: Upgrade to a suite if you can bear the cost. If not go for any harbour view room.
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank camnicky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 October 2012

I have just returned from an 8 night stay in Hong Kong and chose to stay at the Kowloon Shangri La. Located near the harbour in East Tsim Sha Tsui several minutes walk from Nathan Road, the harbour view rooms in this hotel have an unsurpassed view of Victoria Harbour which is a constant delight and source of interest. The rooms are well appointed as are the public areas. Having been there before I made a point of having high tea at the Peninsula but on reflection prefer the public and reception areas of the Shangri La. The meal options looked superb too although I did not try them. The public areas are simply put very stylish and opulent without being over the top. Best of all the staff at Shangri La are excellent. Unfailingly helpful and friendly they could always be relied upon to go out of their way to assist and were always ready with a genuine smile and word of welcome when ever they met a client. Top marks Shangri La.

Room Tip: Choose a harbour view room. They are more expensive but worth it.
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  • Stayed October 2012, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kowloon Shangri-La Hong Kong

Property: Kowloon Shangri-La Hong Kong
Address: 64 Mody Road | Tsim Sha Tsui East, Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Hong Kong
#8 Romantic Hotel in Hong Kong
#9 Family Hotel in Hong Kong
#11 Luxury Hotel in Hong Kong
#13 Business Hotel in Hong Kong
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Kowloon Shangri-La Hong Kong 5*
Number of rooms: 688
Official Description (provided by the hotel):
Located along the legendary Victoria Harbour, the award-winning Kowloon Shangri-La boasts 688 spacious and elegant guestrooms with modern conveniences and luxurious comfort. Five acclaimed food and beverage outlets, including a Michelin-starred Chinese restaurant, together with a sophisticated lounge and a chic bar, offer a range of exquisite cuisines. The Mass Transit Railway is just right next door, and the Airport Express stations and Star Ferry are only minutes away from the hotel, enhancing its already prime location as the hub of business, shopping and entertainment. ... more   less 
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Also Known As:
Kowloon Shangri-La Hotel Hong Kong
Shangri La Hong Kong
Shangri La Hotel Hong Kong
Kowloon Shangri-La Hong Kong

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