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“Great place”

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Kowloon Shangri-La Hong Kong
Ranked #11 of 718 Hotels in Hong Kong
Certificate of Excellence
Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great place”
Reviewed 14 May 2014

Incredible hotel right next to train station with excellent staff and food. Tons of shopping and malls within walking distance. A wide diversity of restaurants close by. It's the only trip to Hong Kong but this hotel rocks

Room Tip: 7-11 right next door
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
2 Thank Bernard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, 15 May 2014
Dear Bernard S, thank you for your positive review. We are pleased that you rated our hotel highly. Your compliments regarding our hotel location, staff and food are much appreciated. We look forward to welcoming you back in the near future. Regards, Ulf Bremer, General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (913)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
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English first
Moscow, Russia
Level 6 Contributor
99 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 14 May 2014

Stayed with family in 2013. This hotel is located in 3 mins walk from the Stars Alley and 1 minute walking distance from the entrance to the underground station.
The very best in this hotel is it's breakfast! It's something unbeliable - 4 or 5 types of cuisines, sparkling wine and perfect desserts!
Service, cleanliness, staff - on a good asian 5-star level.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alexander_Shelagin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, 15 May 2014
Dear Alexander_Shelagin, thank you for your nice review. Your compliments regarding our hotel location, breakfast experience, service and cleanliness are much appreciated. We look forward to welcoming you back again soon. Regards, Ulf Bremer, General Manager
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Frankfurt, Hessen, Germany
Level 5 Contributor
65 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 13 May 2014 via mobile

The rooms are spacious and comfortable, big enough to work in there. The style is sedate and tasteful, not really modern, but nice. The concierge service is excellent, the guy know the way around perfectly. The location is great at the waterfront promenade. Almost every night we started at the Tapas Bar. Very relaxed, we loved the happy hour. :-) The girls there did a great job, too. Wines and cocktails convinced. Would stay there again definitely.

Stayed May 2014, travelled on business
Helpful?
2 Thank Marit I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, 15 May 2014
Dear Marit I, thank you for your compliments on our guest rooms, concierge service and hotel location. We are also glad to hear that you enjoyed your time at our Tapas Bar and loved the Happy Hour there. We all look forward to your many happy return visits soon. Regards, Ulf Bremer, General Manager
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Brisbane
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 May 2014

This is my third stay at the Kowloon Shangri La and it continues to maintain excellent standards of service,cuisine and customer anticipation.
The location is central and the quality of variety very attractive

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank chackoBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, 13 May 2014
Dear chackoBrisbane, thank you for your kind words. Your compliments on our service, cuisine and hotel location are much appreciated as we continue to strive for service excellence. We look forward to welcoming you back in the near future. Regards, Ulf Bremer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, South Australia, Australia
Level 4 Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 11 May 2014

Had Pre check-in issues, email requests were not responded to which resulted in telephone calls while travelling to organise hotel transfers etc.. not a good start.

Stayed as usual in the horizon club floors, rooms not ready, asked to sit in club lounge for a short while. Horizon Lounge poorly serviced mid afternoon, tables not cleared, staff to busy making a lot of noise in the service area, we had to find them for service. 90 minutes later after following up, rooms were ready. Then allocated standard rooms the furthest away from the lifts even though the hotel was aware I was travelling with my elderly mother. Beware not all Kowloon Horizon rooms of the same rate are the same. We then paid for an upgrade to rooms of the same standard we had previously had.

To be fair staff tried hard to make up for above but the damage had been done.

Will I use this hotel again, probably, because I am long term advocate of this chain.

Room Tip: If you are booking a horizon floor room, make sure you are allocated a room that is up to standard
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Andrew A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, 13 May 2014
Dear Andrew A, thank you for taking your time to share with us your feedback and observation. Please accept our most sincere apologies on the lapse in service you experienced with your pre-check in arrangements, room assignment and at the Horizon Club Lounge. Please rest assured that we have taken serious note of the incidents and have shared them with the department heads concerned. We really appreciate your constructive comments as customer satisfaction is one of our top priorities. We hope to welcome you back soon and to have an opportunity to provide you with our usual high standard of service that you truly deserved. Regards, Ulf Bremer, General Manager
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Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 May 2014

We are big fans of the Shangri-La group of hotels and this hotel matched our expectations.

We used the gym, room service and had a drink in the lobby lounge and all were very good. The view from our room (we paid for a harbour view room and the extra cost was well worth it) was fantastic and we would strongly recommend this room type. The location was also good - cheaper than hotels on HK island and at least as accessible and well-located. The hotel breakfast is very good but also very expensive - there are a number of cafes and restaurants offering cheaper breakfasts within five minutes of the hotel (our favourite was the Agnes B cafe, which is within three minutes walk of the hotel [turn right when exiting the hotel front entrance and it is three minutes walk on the same side of the road]).

Getting to the hotel is also easy - we used the airport express to Kowloon station and then took one of the hotel express buses (the Kowloon Shangri-La is on the circuit of one of these and buses come every 15 minutes). Worth knowing that you can also check your luggage in at the Kowloon (and Hong Kong) stations rather than only at the airport.

This hotel also has free wifi in public areas and hotel rooms. During your stay you can also download copies of international newspapers for free.

We would, without hesitation, stay in this hotel again and would again opt for the harbour view room, which we highly recommend.

Room Tip: Pay extra for a harbour view room
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Team_VB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, 13 May 2014
Dear Team_VB, thank you for your wonderful review and recommendation. Your positive comments on our gym, room service, Lobby Lounge, harbour view, hotel location and breakfast are much appreciated. It is our pleasure to provide complimentary wi-fi connection in our limousines and throughout the hotel, and free access to over 2,000 newspapers and magazines in digital format. We look forward to welcoming you back on your many happy return visits. Regards, Ulf Bremer, General Manager
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Level 5 Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 10 May 2014

We upgraded to the Concierge Room after recommendation from our agents Trailfinders, worth every £, exceptional service from check in to breakfast service, and pre dinner drinks excellent - and would certainly return and recommended to friends for those who know NPS certainly score top markers

Room Tip: Pay the extra for Harbour View room.
See more room tips
  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MichaelwEnglish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, 12 May 2014
Dear MichaelwEnglish, thank you for your positive review and recommendation. We appreciate your compliments on the service, breakfast experience and evening cocktails at our Horizon Club Lounges. We look forward to welcoming you on your many happy return visits. Regards, Ulf Bremer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kowloon Shangri-La Hong Kong

Property: Kowloon Shangri-La Hong Kong
Address: 64 Mody Road | Tsim Sha Tsui East, Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Hong Kong
#8 Romantic Hotel in Hong Kong
#9 Family Hotel in Hong Kong
#11 Luxury Hotel in Hong Kong
#13 Business Hotel in Hong Kong
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Kowloon Shangri-La Hong Kong 5*
Number of rooms: 688
Official Description (provided by the hotel):
Located along the legendary Victoria Harbour, the award-winning Kowloon Shangri-La boasts 688 spacious and elegant guestrooms with modern conveniences and luxurious comfort. Five acclaimed food and beverage outlets, including a Michelin-starred Chinese restaurant, together with a sophisticated lounge and a chic bar, offer a range of exquisite cuisines. The Mass Transit Railway is just right next door, and the Airport Express stations and Star Ferry are only minutes away from the hotel, enhancing its already prime location as the hub of business, shopping and entertainment. ... more   less 
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Also Known As:
Kowloon Shangri-La Hotel Hong Kong
Shangri La Hong Kong
Shangri La Hotel Hong Kong
Kowloon Shangri-La Hong Kong

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