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“Excellent hotel in Kowloon”

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Kowloon Shangri-La Hong Kong
Ranked #11 of 718 Hotels in Hong Kong
Certificate of Excellence
Reading, United Kingdom
Level 4 Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Excellent hotel in Kowloon”
Reviewed 24 June 2014

My wife and I stayed in the Kowloon Shangri-la for the first part of our Honeymoon tour of east China. On checking in we were greeted by friendly staff who upgraded our room to a harbour view with complementary wine and fruit. Since it was our honeymoon they also took a photo of us and presented it in a card. The room was big, clean and had good facilties, there was free water every day which is essential in HK as its so hot and humid outside. Wifi is free in your room and was reasonably quick. Location is good, nice and close to a metro station, star ferry and a few attractions like the avenue of stars. The hotel staff were exceptional, amoung the best I have encountered, very friendly helpful and will bend over backwards to meet your request - they even remembered us and greeted us by name when we returned after a long day sight seeing. I honestly cannot think of any negatives and would happily return if I ever come back to HK. You pay a premium for the Shangri-la but its certainly worth it.

Room Tip: Go for the habour view on a high floor - its worth it.
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  • Stayed June 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
3 Thank Bazerarti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, 26 June 2014
Dear docomo, we are all pleased to hear that you had a fabulous honeymoon with us. It was our pleasure taking care of you and we are thrilled that you rated our service the best you have encountered. We all look forward to your happy return visits in the near future. Regards, Ulf Bremer, General Manager
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Rating summary
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  • Sleep Quality
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English first
Level 6 Contributor
308 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 21 June 2014

It never ceases to amaze me to how a hotel can maintain the high level of service the shangrila can maintained for year after year. Visit after visit.
The staff is fantastic and very attentive to all guest request.
The concierge service is excellent,so are the front desk staff,and the guest relations staff.
As a repeat guest they great you with a smile and by your name from the front door thru out the hotel.
Absolutely the best staff in any hotel,even while training new staff they still do not miss a beat.
For the quality service a guest gets the value is very good

Room Tip: Ask the staff for anything and they can do it with a smile
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  • Stayed June 2014, travelled on business
    • Value
    • Location
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Helpful?
1 Thank Smb1600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, 22 June 2014
Dear Smb1600, thank you for your wonderful review. We are thrilled that you rated our colleagues the best in the industry. We strive to maintain service excellence and thus comments like yours are certainly encouraging for us all. We look forward to your many happy return visits soon. Regards, Ulf Bremer, General Manager
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Melbourne
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 June 2014

Our stay at Kowloon Shangri-La was outstanding. From the reception at HK airport to the reception desk, concierge, Restaurants & Bars, Health Club, all staff, including the beautifully clean and well maintained bedroom and bathroom. We were saddened to leave however we were waved off fondly by the friendly staff.

Room Tip: The view of the harbour was spectacular and certainly worth the extra money to upgrade
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank AuExplorers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, 22 June 2014
Dear AuExplorers, thank you for choosing Kowloon Shangri-La. We are pleased that you rated your stay with us outstanding and thank you for your compliments on our colleagues. We look forward to welcoming you back to our world of hospitality. Regards, Ulf Bremer, General Manager
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Riyadh, Saudi Arabia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 June 2014

I like it a lot.. it is wonderful hotel.. good experience and you would enjoy the state at it.. I think you will
like it a lot.. it is wonderful hotel.. good experience and you would enjoy the state at it

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Ahmad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, 22 June 2014
Dear Ahmad S, thank you for your positive comments. We are glad that you had a nice experience with us and you found the hotel wonderful. We all look forward to welcoming you back in the near future. Regards, Ulf Bremer, General Manager
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Auckland, New Zealand
1 review
Reviewed 19 June 2014

We stayed for 3 nights in a horizon Club Room. The bed and pillows were really comfortable. The room was excellent. The staff were always cheerful, friendly and helpful, and certainly made us feel welcome. The view from our room across the harbour was amazing. This was my first stay at this hotel, I will definitely stay there again when I visit Hong Kong.

Room Tip: Definitely choose a Harbour view room
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TBAR1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, 20 June 2014
Dear TBAR1947, thank you for choosing Kowloon Shangri-La and we are pleased to hear that you enjoyed your first stay with us. Your positive comments on our Horizon Club guest room, service and our harbour view are much appreciated. We look forward to your many happy return visits soon. Regards, Ulf Bremer, General Manager
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Sydney
Level 6 Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 18 June 2014

The hotel is in a great location and easy to get around.
The staff were very accommodating and knowledgable.
We stayed 2 nights on the way to another destination and 2 night on the way home.
The first 2 nights - the only hiccup was our room wasnt what was requested as it had 2 double beds instead of a king - there were no more king rooms with the view we had selected so they came and and changed the beds by joining them together - wasnt ideal and it still left a dip in the centre but they were very apologetic and it wasnt a huge deal as the bed were still very comfortable.
We asked them at check out to reconfirm that when we returned 2 weeks later that we would get the room we requested and paid for - upon arrival 2 weeks later this was done no issue, only problem was our room wasnt ready so we received complimentary drinks and food in the bar while we waited - it was only approx 30min wait so this too want a big issue.
Inspite of the above - they did go above and beyond for us on several occasions and were very quick to respond to our queries "minor issues" when they were addressed...
We had a very late flight back home, they were so accommodating, they gave a really late check out, stored our lugagge as we did some last minute shopping and dinner and gave us a private area when we had showers in the evening to re-pack our luggage...

Overall this hotel has lovely decor, great staff and we enjoyed our time spent there regardless of a few minor issues...

  • Stayed July 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Vanessa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, 20 June 2014
Dear Vanessa R, thank you for your nice comments. We are pleased to hear that you enjoyed your time with us and we appreciate your compliments on our staff, décor and hotel location. We thank you for your understanding of the room unreadiness due to full house situation. Always striving for continuous improvement, we value your feedback, and we all look forward to welcoming you back to our world of hospitality next time. Regards, Ulf Bremer, General Manager
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Melbourne
Level 4 Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 17 June 2014

This is a great hotel, has the best bedding, sumptous pillows, nice sized room. The Tpas Bar is reasonably priced and two dishes were more than adequate, great wines by the Glass too. I really liked the location. Close to all shopping & harbour .

Room Tip: See if you can get harbour view room, mine on 8th. Floor was fantastic.
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  • Stayed June 2014, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank geecee2Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, 19 June 2014
Dear geecee2Melbourne, thank you for your positive comments on our guest rooms, hotel location and Tapas Bar. We all look forward to welcoming you back soon. Regards, Ulf Bremer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kowloon Shangri-La Hong Kong

Property: Kowloon Shangri-La Hong Kong
Address: 64 Mody Road | Tsim Sha Tsui East, Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Hong Kong
#8 Spa Hotel in Hong Kong
#9 Family Hotel in Hong Kong
#11 Luxury Hotel in Hong Kong
#13 Business Hotel in Hong Kong
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Kowloon Shangri-La Hong Kong 5*
Number of rooms: 688
Official Description (provided by the hotel):
Located along the legendary Victoria Harbour, the award-winning Kowloon Shangri-La boasts 688 spacious and elegant guestrooms with modern conveniences and luxurious comfort. Five acclaimed food and beverage outlets, including a Michelin-starred Chinese restaurant, together with a sophisticated lounge and a chic bar, offer a range of exquisite cuisines. The Mass Transit Railway is just right next door, and the Airport Express stations and Star Ferry are only minutes away from the hotel, enhancing its already prime location as the hub of business, shopping and entertainment. ... more   less 
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Also Known As:
Kowloon Shangri-La Hotel Hong Kong
Shangri La Hong Kong
Shangri La Hotel Hong Kong
Kowloon Shangri-La Hong Kong

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