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“Wonderful stay”

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Kowloon Shangri-La Hong Kong
Ranked #14 of 719 Hotels in Hong Kong
Certificate of Excellence
Bryan, Texas
Level Contributor
52 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Wonderful stay”
Reviewed 25 June 2014

We stayed three days at the Kowloon Shangri-La as part of a four day, post-cruise extension with Viking Cruises. The hotel is large and very busy but everything flows well with excellent service and very comfortable public areas. The hotel is located on the harbor and there is a covered walkway which leads from the hotel to the promenade where a night time laser show is held. The brunch breakfast had many choices both Chinese and western. At night, live music in the main lobby is performed. When we were there, a female singing group from the Philippines was performing and they were excellent

Our room did not have a harbor view but was a lower floor room that looked on to a garden. The room was large with a modern bathroom, king size bed, desk, large screen TV and with all the amenities you would probably need. Mini bar prices are high! Hint: As you leave the front of the hotel, where pick-up and drop off is located, turn left and walk about 30 yards and you will see on the left a small "7-11" store which sells snacks, cokes, beer and wine at inexpensive prices. Also, as you leave the front of the hotel, just across the street running in front of the hotel, is an Italian restaurant serving good thin crust pizza and two for one draft beers. There are many busy streets surrounding the hotel with Chinese restaurants and American chain restaurants such as Ruth's Chris Steak House.

You may have been on a tour were you experience one of the 5 to 10 "percenters" -people who rush to be first, often complaining to the tour guide and are just self-centered and demanding. When we got to the hotel it was about 8:00 PM and it had been day and everyone appeared tired. The tour group member in front of us, who was first to the desk, wanted this, didn't like that, wanted to speak to the manager, etc. The young Chinese woman at the front desk was exceeding polite and attempted to meet this persons needs as best she could. When our turn finally came, I tried to be very cooperative and quick so others would not have to wait. She promptly and very professionally did the paperwork, and then gave us a lovely smile (she was beautiful) as she slightly bowed and presented the envelope with our key cards holding the envelope in both hands as she said very warmly, "welcome". We had great service in all areas of the hotel.

We may be in Hong Kong in March for a cruise,and if so, will spend the day before sailing at the Kowloon Shangrai-La.

  • Stayed April 2014, travelled as a couple
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Helpful?
3 Thank MJSellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, 27 June 2014
Dear MJSellers, Great to learn you had a great stay with us, and thanks for your positive feedback on our breakfast, guest room, excellent performance by our talented in-house band, and most important of all, your very nice comments on our colleague’s courtesy, lovely smile and professionalism. We always feel that our guest’s satisfaction on our service and people is the most gratifying and rewarding. It was indeed our pleasure to look after you and your family, and we look forward to your next visit. Regards, Ulf Bremer, General Manager
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3,441 reviews from our community

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Traveller tips help you choose the right room.   Room tips (898)
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English first
London, United Kingdom
Level Contributor
110 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed 25 June 2014

Whatever you do, upgrade to a harbour view! Well worth it. In the evenings we could watch the sound and light show from our huge picture windows and watch the junk boats going to and fro throughout the day.

Rooms are standard Shangri-La, nothing overly spectacular, but nice enough. Bit old and tired in some places, especially the hallways leading to your rooms.

Foyer and restaurants downstairs are incredible though and very impressive.

Unbeatable location a few minutes walk from the Star Ferry pier to get to the island, and to get in to Kowloon you just cross the road and you're there surrounded by restaurants and bars.

Room Tip: Harbour view! You won't regret it.
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  • Stayed November 2013, travelled as a couple
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Helpful?
2 Thank Rastnim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, 26 June 2014
Dear Rastnim, thank you for your lovely review. We are glad to hear that you enjoyed the harbour view and had a nice time watching the Symphony of Lights show comfortably in your guest room. Thanks also for the compliments regarding our hotel location and our restaurants. We hope to welcome you back real soon. Regards, Ulf Bremer, General Manager
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Reading, United Kingdom
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 24 June 2014

My wife and I stayed in the Kowloon Shangri-la for the first part of our Honeymoon tour of east China. On checking in we were greeted by friendly staff who upgraded our room to a harbour view with complementary wine and fruit. Since it was our honeymoon they also took a photo of us and presented it in a card. The room was big, clean and had good facilties, there was free water every day which is essential in HK as its so hot and humid outside. Wifi is free in your room and was reasonably quick. Location is good, nice and close to a metro station, star ferry and a few attractions like the avenue of stars. The hotel staff were exceptional, amoung the best I have encountered, very friendly helpful and will bend over backwards to meet your request - they even remembered us and greeted us by name when we returned after a long day sight seeing. I honestly cannot think of any negatives and would happily return if I ever come back to HK. You pay a premium for the Shangri-la but its certainly worth it.

Room Tip: Go for the habour view on a high floor - its worth it.
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  • Stayed June 2014, travelled as a couple
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Helpful?
3 Thank Bazerarti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, 26 June 2014
Dear docomo, we are all pleased to hear that you had a fabulous honeymoon with us. It was our pleasure taking care of you and we are thrilled that you rated our service the best you have encountered. We all look forward to your happy return visits in the near future. Regards, Ulf Bremer, General Manager
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Level Contributor
283 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 21 June 2014

It never ceases to amaze me to how a hotel can maintain the high level of service the shangrila can maintained for year after year. Visit after visit.
The staff is fantastic and very attentive to all guest request.
The concierge service is excellent,so are the front desk staff,and the guest relations staff.
As a repeat guest they great you with a smile and by your name from the front door thru out the hotel.
Absolutely the best staff in any hotel,even while training new staff they still do not miss a beat.
For the quality service a guest gets the value is very good

Room Tip: Ask the staff for anything and they can do it with a smile
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  • Stayed June 2014, travelled on business
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Helpful?
1 Thank Smb1600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, 22 June 2014
Dear Smb1600, thank you for your wonderful review. We are thrilled that you rated our colleagues the best in the industry. We strive to maintain service excellence and thus comments like yours are certainly encouraging for us all. We look forward to your many happy return visits soon. Regards, Ulf Bremer, General Manager
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Melbourne
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 June 2014

Our stay at Kowloon Shangri-La was outstanding. From the reception at HK airport to the reception desk, concierge, Restaurants & Bars, Health Club, all staff, including the beautifully clean and well maintained bedroom and bathroom. We were saddened to leave however we were waved off fondly by the friendly staff.

Room Tip: The view of the harbour was spectacular and certainly worth the extra money to upgrade
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  • Stayed June 2014, travelled with family
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Review collected in partnership with shangri-la.com

Helpful?
Thank AuExplorers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, 22 June 2014
Dear AuExplorers, thank you for choosing Kowloon Shangri-La. We are pleased that you rated your stay with us outstanding and thank you for your compliments on our colleagues. We look forward to welcoming you back to our world of hospitality. Regards, Ulf Bremer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riyadh, Saudi Arabia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 June 2014

I like it a lot.. it is wonderful hotel.. good experience and you would enjoy the state at it.. I think you will
like it a lot.. it is wonderful hotel.. good experience and you would enjoy the state at it

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Ahmad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, 22 June 2014
Dear Ahmad S, thank you for your positive comments. We are glad that you had a nice experience with us and you found the hotel wonderful. We all look forward to welcoming you back in the near future. Regards, Ulf Bremer, General Manager
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Auckland, New Zealand
1 review
Reviewed 19 June 2014

We stayed for 3 nights in a horizon Club Room. The bed and pillows were really comfortable. The room was excellent. The staff were always cheerful, friendly and helpful, and certainly made us feel welcome. The view from our room across the harbour was amazing. This was my first stay at this hotel, I will definitely stay there again when I visit Hong Kong.

Room Tip: Definitely choose a Harbour view room
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TBAR1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, 20 June 2014
Dear TBAR1947, thank you for choosing Kowloon Shangri-La and we are pleased to hear that you enjoyed your first stay with us. Your positive comments on our Horizon Club guest room, service and our harbour view are much appreciated. We look forward to your many happy return visits soon. Regards, Ulf Bremer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kowloon Shangri-La Hong Kong

Property: Kowloon Shangri-La Hong Kong
Address: 64 Mody Road | Tsim Sha Tsui East, Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Hong Kong
#9 Family Hotel in Hong Kong
#10 Spa Hotel in Hong Kong
#13 Business Hotel in Hong Kong
#14 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Kowloon Shangri-La Hong Kong 5*
Number of rooms: 688
Official Description (provided by the hotel):
Located along the legendary Victoria Harbour, the award-winning Kowloon Shangri-La boasts 688 spacious and elegant guestrooms with modern conveniences and luxurious comfort. Five acclaimed food and beverage outlets, including a Michelin-starred Chinese restaurant, together with a sophisticated lounge and a chic bar, offer a range of exquisite cuisines. The Mass Transit Railway is just right next door, and the Airport Express stations and Star Ferry are only minutes away from the hotel, enhancing its already prime location as the hub of business, shopping and entertainment. ... more   less 
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Also Known As:
Kowloon Shangri-La Hotel Hong Kong
Shangri La Hong Kong
Shangri La Hotel Hong Kong
Kowloon Shangri-La Hong Kong

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