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“Great Location - Good Value”

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Kowloon Shangri-La Hong Kong
Ranked #11 of 718 Hotels in Hong Kong
Certificate of Excellence
Warrington, United Kingdom
Level 5 Contributor
75 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Great Location - Good Value”
Reviewed 3 July 2014

The Shangri La hotels never fail to impress. The quality and standard of the Kowloon was exceptional. We had a harbour view room, the view from which in the evening was spectacular - well worth paying for an upgrade. We only ate breakfast in the hotel - the choice was very wide and varied and of excellent quality and although buffet style was constantly being refreshed. Would certainly stay there again.

Room Tip: Get a Harbour view room for a great view particularly in the evening.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alison M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, 7 July 2014
Dear Alison M, it’s lovely to hear that you rated Kowloon Shangri-La exceptional and we are most encouraged by your amazing comments on our guest rooms and breakfast experience. It’s our pleasure taking care of you and we can’t wait to welcome you back on your many happy return visits. Regards, Ulf Bremer, General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (917)
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English first
Athens, Attiki, Greece
Level 6 Contributor
194 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 3 July 2014

Great hotel with even greater rooms, they are really huge, they provide you with an adaptor for European plugs in every room. perfect location by the Harbour with a lot of restaurants and shops around and perfect dinner and breakfast at the Kool restaurant.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Riana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, 7 July 2014
Dear Riana M, your nice compliments are much appreciated and we have gladly shared them with our teams. Thank you for your kind support and we all look forward to delighting you again soon. Regards, Ulf Bremer, General Manager
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Singapore
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 June 2014

The standard of Shangri La Kowloon is exceptionally, exceeded our expectation and among the best among the Shangri La hotels. Everyone we meet tried their best to please us and help us especially we are travelling as a family. Kudos to the front desk, concergie who helped us to be as comfortable as possible. We dined at the Shang Palace almost every day and the standard is exceptionally, living up to its michellin two stars awards- a must try for the finest cantonese food! Service standard is the highest I have ever seen in a chinese restaurant- everyone from manager to the waiter/waitress do their best to serve us and every guest!

Will return and I know that they will always take care of you!

Complement to efforts of Edward - guest ambassdor, Roy- Concergie, Alex from Shang Palace and

Sincerely
Dr Tan and family - Singapore

Room Tip: Horizon Club
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  • Stayed June 2014, travelled with family
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Readytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, 30 June 2014
Dear Dr Tan, it’s lovely to hear that your stay with us exceeded your expectation and we are thrilled that you rated us among the best in the group. Thank you for your kind words for our colleagues, which we have shared with them and are certainly a great motivation for them all. It is also really encouraging for the Shang Palace team to learn that you considered their Cantonese cuisine the finest and you rated their service highly. Thank you for your kind support and we hope to welcome you back very soon. Regards, Ulf Bremer, General Manager
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Level 4 Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 June 2014

We stayed here 20 years ago and finally managed to return with grown up children last week. My memories had not distorted how wonderful this hotel is. From the moment you enter the hotel you are transported into a world of luxury with incredible service and attention to detail. It's a very special place and if it wasn't so far from home would definitely be a more regular treat,

Room Tip: Choose a harbour view for the amazing lights in the evening
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  • Stayed June 2014, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, 30 June 2014
Dear Richard G, it was really great welcoming you back after all these years and it was wonderful to hear that you enjoyed our hospitality as much as you did 20 years ago. We certainly look forward to delighting you again in the near future. Regards, Ulf Bremer, General Manager
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Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 June 2014

The service at this hotel is exceptional. The common areas are very well maintained, and the staff is consistently polite and attentive. Of particular note is the Horizon Club. It is well appointed, and the breakfast includes a fabulous buffet as well as cooked-to-order options. Kudos to the whole staff, including GM Bremer and Guest Relations Leader Suen for making our family trip very memorable. We will surely be back.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Walt M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, 30 June 2014
Dear Walt M, thanks for your wonderful comments. Your compliments on our Horizon Club and our colleagues are definitely motivating for us all. We hope to be part of your many more memorable trips and to welcome you back on your happy return visits soon. Regards, Ulf Bremer, General Manager
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Bryan, Texas
Level 5 Contributor
53 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 25 June 2014

We stayed three days at the Kowloon Shangri-La as part of a four day, post-cruise extension with Viking Cruises. The hotel is large and very busy but everything flows well with excellent service and very comfortable public areas. The hotel is located on the harbor and there is a covered walkway which leads from the hotel to the promenade where a night time laser show is held. The brunch breakfast had many choices both Chinese and western. At night, live music in the main lobby is performed. When we were there, a female singing group from the Philippines was performing and they were excellent

Our room did not have a harbor view but was a lower floor room that looked on to a garden. The room was large with a modern bathroom, king size bed, desk, large screen TV and with all the amenities you would probably need. Mini bar prices are high! Hint: As you leave the front of the hotel, where pick-up and drop off is located, turn left and walk about 30 yards and you will see on the left a small "7-11" store which sells snacks, cokes, beer and wine at inexpensive prices. Also, as you leave the front of the hotel, just across the street running in front of the hotel, is an Italian restaurant serving good thin crust pizza and two for one draft beers. There are many busy streets surrounding the hotel with Chinese restaurants and American chain restaurants such as Ruth's Chris Steak House.

You may have been on a tour were you experience one of the 5 to 10 "percenters" -people who rush to be first, often complaining to the tour guide and are just self-centered and demanding. When we got to the hotel it was about 8:00 PM and it had been day and everyone appeared tired. The tour group member in front of us, who was first to the desk, wanted this, didn't like that, wanted to speak to the manager, etc. The young Chinese woman at the front desk was exceeding polite and attempted to meet this persons needs as best she could. When our turn finally came, I tried to be very cooperative and quick so others would not have to wait. She promptly and very professionally did the paperwork, and then gave us a lovely smile (she was beautiful) as she slightly bowed and presented the envelope with our key cards holding the envelope in both hands as she said very warmly, "welcome". We had great service in all areas of the hotel.

We may be in Hong Kong in March for a cruise,and if so, will spend the day before sailing at the Kowloon Shangrai-La.

  • Stayed April 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
3 Thank MJSellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, 27 June 2014
Dear MJSellers, Great to learn you had a great stay with us, and thanks for your positive feedback on our breakfast, guest room, excellent performance by our talented in-house band, and most important of all, your very nice comments on our colleague’s courtesy, lovely smile and professionalism. We always feel that our guest’s satisfaction on our service and people is the most gratifying and rewarding. It was indeed our pleasure to look after you and your family, and we look forward to your next visit. Regards, Ulf Bremer, General Manager
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London, United Kingdom
Level 6 Contributor
113 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed 25 June 2014

Whatever you do, upgrade to a harbour view! Well worth it. In the evenings we could watch the sound and light show from our huge picture windows and watch the junk boats going to and fro throughout the day.

Rooms are standard Shangri-La, nothing overly spectacular, but nice enough. Bit old and tired in some places, especially the hallways leading to your rooms.

Foyer and restaurants downstairs are incredible though and very impressive.

Unbeatable location a few minutes walk from the Star Ferry pier to get to the island, and to get in to Kowloon you just cross the road and you're there surrounded by restaurants and bars.

Room Tip: Harbour view! You won't regret it.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rastnim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this review, 26 June 2014
Dear Rastnim, thank you for your lovely review. We are glad to hear that you enjoyed the harbour view and had a nice time watching the Symphony of Lights show comfortably in your guest room. Thanks also for the compliments regarding our hotel location and our restaurants. We hope to welcome you back real soon. Regards, Ulf Bremer, General Manager
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Additional Information about Kowloon Shangri-La Hong Kong

Property: Kowloon Shangri-La Hong Kong
Address: 64 Mody Road | Tsim Sha Tsui East, Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Hong Kong
#8 Romantic Hotel in Hong Kong
#9 Family Hotel in Hong Kong
#11 Luxury Hotel in Hong Kong
#13 Business Hotel in Hong Kong
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Kowloon Shangri-La Hong Kong 5*
Number of rooms: 688
Official Description (provided by the hotel):
Located along the legendary Victoria Harbour, the award-winning Kowloon Shangri-La boasts 688 spacious and elegant guestrooms with modern conveniences and luxurious comfort. Five acclaimed food and beverage outlets, including a Michelin-starred Chinese restaurant, together with a sophisticated lounge and a chic bar, offer a range of exquisite cuisines. The Mass Transit Railway is just right next door, and the Airport Express stations and Star Ferry are only minutes away from the hotel, enhancing its already prime location as the hub of business, shopping and entertainment. ... more   less 
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Also Known As:
Kowloon Shangri-La Hotel Hong Kong
Shangri La Hong Kong
Shangri La Hotel Hong Kong
Kowloon Shangri-La Hong Kong

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