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“Pleasant service and an outstranding Italian restaurant !”

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Kowloon Shangri-La Hong Kong
Ranked #14 of 724 Hotels in Hong Kong
Certificate of Excellence
Reviewed 23 August 2014

The Kowloon Shangri-La now specialises in personalised service with a smile.The room was spacious and the location of the Hotel is right in the heart of Tsim Sha Tsui East and therefore very convenient. Reception staff impressed at both the check-in and check-out stages, No request was too much trouble either. Angelini's,the Hotel's Italian restaurant is in a league of its own. The outstanding standard of both the service and the cuisine has ensured that I will return as soon as possible with my family in tow, hopefully.

Room Tip: Try for a room with a view onto Victoria Harbour.
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  • Stayed: January 2014, travelled solo
    • Location
    • Rooms
    • Service
Thank Perry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this reviewResponded 25 August 2014

Dear Perry B, thank you for your kind support. Your positive comments on our guest room, hotel location and service are much appreciated. We are truly humbled to hear that you rated Angelini as outstanding and that we were able to excite you on our selflessness. We can’t wait to welcome you back in the near future. Regards, Ulf Bremer, General Manager

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1,570 - 1,576 of 3,638 reviews

Reviewed 22 August 2014

We have just spent three nights (18th to 21st Aug 2014) at this hotel and it certainly has the wow factor. The staff are very friendly and helpful and always on hand to assist. Tina Chow was our customer services assistant and she could not do enough to facilitate our having the best time possible in Hong Kong. I don't think I have ever stayed at a hotel whereby I was looking forward to and planning my breakfast for the following day. The food was excellent. We dined at the main buffet style restaurant every day for breakfast and tried the two Michelin star Shang Palace for dinner ; Well worth the visit. My wife and I have stayed in LOTS of hotels around the world and apart from Alila Villas in Bali, I have never experienced such a high and attentive level of service. Well done Shang ri la! (Two hours before check out, whilst packing, we noticed a couple of small holes in my wife's dress ; before we departed the hotel had arranged for the dress to be repaired and delivered to us!)

Room Tip: We stayed on the top floor, with harbour views. Well worth the money! Join the Horizon Club for acce...
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Scott R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this reviewResponded 25 August 2014

Dear Scott R, we are all thrilled to hear that you had a great stay with us. We appreciate your compliments on Tina and have congratulated her on setting a good example for excellent guest service. Thank you also for your nice comments on your breakfast and Shang Palace. We all look forward to welcoming you back to our world of hospitality. Sincerely, Ulf Bremer, General Manager

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Reviewed 21 August 2014

We stayed at this hotel at the end of a wonderful trip to China, with high expectations having stayed in this chain before (and used to top-end hotels for business). The TV in our room was damaged although this was only evident when it was turned on and only half of the screen appeared. We reported this but rather than being compensated, being offered another room, or even receiving an apology, we were effectively accused of having damaged it ourselves, and were even told by the duty manager that the room had been checked by 2 people before we arrived and the TV was fine. This was clearly not the case and we were made to feel like common criminals.

In addition, the indoor swimming pool was out of action for the duration of our stay (3 days) - staff seemed unwilling to talk about it or give any indication when it would be fixed - it was still out of service when we left.

For the cost and reputation, this fell below the standard I would expect.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank Sianfeedback
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this reviewResponded 25 August 2014

Dear Sianfeedback, we regret to learn of your unpleasant experience during your recent stay with us and appreciate your time to share your feedback. Please accept our apologies for any disappointment caused. We all hope to have the opportunity to welcome you back in the future so my team and I can ensure you a most enjoyable and delightful experience.
Regards, Ulf Bremer, General Manager

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Reviewed 21 August 2014 via mobile

Shangri-La hotel is the best location great atmosphere right from airport pick up to the business lounge ! Great staff and great service all around ! Tea in the room makes it homey and relaxing ! I only stay here its close to shopping great for running along the water front 'amazing food and wonderful view of the Harbour from the business lounge

  • Stayed: December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank worldtravellers301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this reviewResponded 22 August 2014

Dear worldtravellers301, thank you for your amazing feedback, which is a great encouragement to all of our colleagues. We can’t wait to welcome you back to our world of hospitality soon. Regards, Ulf Bremer, General Manager

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Reviewed 20 August 2014

If you can you must absolutely book The Horizon Club experience. The lounge offers a magnificient view of the harbour especially in the evening while their offerings of fine food and wide drink list selections are equally enticing. Commuting around the city center is very convenient as the East Tsim Tsa Tsui MTR is just steps away from the hotel entrance. I can even afford to squeeze in some last minute shopping as there are many shopping arcades linked by the MTR walkways. I especially enjoyed using the hotel's complimentary mobile pocket WIFI gadget. Never had I feel so connected. I would recommend this hotel for both business and pleasure.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
Thank stephanieleng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this reviewResponded 22 August 2014

Dear seetantra, thank you for your wonderful comments. We appreciate your recommendations on our Horizon Club and on our offer of complimentary mobile pocket WIFI, which is available for all online bookings until end of the year. We look forward to welcoming you back real soon. Regards, Ulf Bremer, General Manager

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Reviewed 20 August 2014

Stayed at the Kowloon Shangri-La for the 7th time this August. Horizon club is well worth the extra money with access to the exclusive lounge for cocktails, snacks, breakfast and business facilities. Room was immaculate and had cleaner attention at least twice every day. Still appreciate the added touches of this first class hotel like green tea and an assortment of fruit in the room on arrival. Will definitely stay at this hotel again.

Stayed: August 2014, travelled on business
1  Thank Countrymen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2014

This is an update to my review of this hotel from 2 years ago.
The Shangri La chain remains a favourite of ours with the Kowloon one we are very happy to return to. The staff are utterly professional, efficient and friendly and the rooms are exceptionally comfortable and well appointed, with little luxurious touches.
We booked their car service to and from the airport and were once again impressed with the exceptionally high level of service given.
We'll keep going back.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank amcwam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonShangrilaMGMT, General Manager at Kowloon Shangri-La Hong Kong, responded to this reviewResponded 21 August 2014

Dear amcwam, we are thrilled to hear that we are your favourite hotel and you had a nice stay with us since your last visit 2 years ago. Thank you for your keen support and we can’t wait to welcome you back again real soon. Regards, Ulf Bremer, General Manager

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Additional Information about Kowloon Shangri-La Hong Kong

Address: 64 Mody Road | Tsim Sha Tsui East, Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Hong Kong
#9 Family Hotel in Hong Kong
#11 Spa Hotel in Hong Kong
#13 Business Hotel in Hong Kong
#14 Luxury Hotel in Hong Kong
Price Range: £172 - £389 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kowloon Shangri-La Hong Kong 5*
Number of rooms: 688
Official Description (provided by the hotel):
Located along the legendary Victoria Harbour, the award-winning Kowloon Shangri-La boasts 688 spacious and elegant guestrooms with modern conveniences and luxurious comfort. Five acclaimed food and beverage outlets, including a Michelin-starred Chinese restaurant, together with a sophisticated lounge and a chic bar, offer a range of exquisite cuisines. The Mass Transit Railway is just right next door, and the Airport Express stations and Star Ferry are only minutes away from the hotel, enhancing its already prime location as the hub of business, shopping and entertainment. ... more   less 
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Also Known As:
Kowloon Shangri-La Hotel Hong Kong
Shangri La Hong Kong
Shangri La Hotel Hong Kong
Kowloon Shangri-La Hong Kong

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