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“Excellent hotel, convenient location”

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Regal Airport Hotel
Ranked #101 of 718 Hotels in Hong Kong
Certificate of Excellence
Calgary, Canada
Level Contributor
84 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Excellent hotel, convenient location”
Reviewed 25 January 2014

This is a great hotel, so conveniently attached to HKG International Airport, you don't even have to go outside! A very large hotel with lots of restaurant choices (tend to be price), including a daily buffet breakfast which has plenty of selection (but again, pricey). The rooms were adequate in size and the hotel was quiet. The staff was friendly and helpful. This is the perfect hotel to stay in if you have a long/overnight layover.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank capebretonboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, 27 January 2014
Dear Guest,

Greetings from Regal Airport Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted to receive your kind words about your service experience with our associates. We strongly believe that our associates are our greatest asset, and we are indeed proud of them.

We will be more than happy to share your comments with them, as we are sure they will be most appreciative of your compliments.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (651)
Date | Rating
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English first
Great Dunmow, United Kingdom
Level Contributor
243 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 25 January 2014

We unexpectedly had to stay another night in HK on our way back to the UK, so rather than go back into the city, we checked in here as its close to the airport. It was 1am, we had queued for about 30 mins, and they only had executive suites available on the 12th floor, expensive but at this point, we were too tired to argue! The room was, I have to say, outstandingly luxurious, comfortable bed, toiletries etc. The hotel is very nice and you could stay here for longer, although a bit pricey. I guess a captive audience given its location.

The breakfast facilities didn't disappoint, with a fantastic choice and selection.

We did have free cocktails at 5pm the next day but had to get back to the airport, this came in with the room price but unfortunately we missed this.

Next day, feeling in need of some pampering I booked into the spa at the hotel, had a swim, sauna etc followed by total body massage, which was just the best. The masseuse, a tiny lady, had the most manipulative hands and after an hour, I felt so revitalised. Thoroughly recommend that if you have the time to try the spa, it is just lovely. Really nice staff and facilities.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Debbie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, 27 January 2014
Dear Guest,

Greetings from Regal Airport Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted to receive your kind words about your service experience with our associates. We strongly believe that our associates are our greatest asset, and we are indeed proud of them.

We will be more than happy to share your comments with them, as we are sure they will be most appreciative of your compliments.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 25 January 2014

My partner stayed in this hotel for one night, between flights, at quite a high cost to me as I booked it using my card as guarantee. She thought it was Ok but nothing special.
We were both angered by duplicate charges against her credit card appearing the next day and have as yet to obtain a refund. e-mails to the hotel get either no reply or very brief "we will look at it" replies.
In short stay here at your peril.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
naperville, il
Level Contributor
67 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 24 January 2014

With a 12 hour layover in HKG, we booked a room here and were very pleased with our choice. It is a very easy walk from the terminal and since we had prepaid our room, we were in our room in minutes. The room was clean and more than sufficient for our needs. There was toiletries which was nice since my husband had forgot his in our checked through bags. Easy check out and we were back in terminal quickly.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, 27 January 2014
Dear Guest,

Greetings from Regal Airport Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are more than happy to receive your kind words about your service experience with us. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 January 2014 via mobile

At 2am the have "only suites" but 5 hours ago on the web site before our flight we saw plenty of free rooms. All of the rooms in the hotel were empty, but they wanted to earn more money. And the room for 12 hours is more expensive than for 24 hours. Its ridiculous!!! If you want to stay here book it in advance.

Stayed January 2014, travelled with friends
Helpful?
1 Thank SergeyKorenev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, 27 January 2014
Dear Guest,

Thank you for choosing to stay at Regal Airport Hotel and for taking time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to serve you better.

Please understand that we exercise a dynamic rate pricing system which is naturally subject to supply and demand according to seasonality, hence the varying rates. We sincerely appreciate your bringing this concern to our attention.

We would be most honoured if we could once again be of service to you on your next visit to Hong Kong and welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known.

Please do not hesitate to contact us if we could be of any further assistance to you.

Thank you very much and we look forward to having you back at the Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fairfax, Virginia
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 23 January 2014

Several years ago we stayed here with positive results. We booked a Club room this time looking forward to having a drink after our flight. When we just missed the club closure, we were told that Executive Club privileges included a 30% discount in the bar. When we checked out, we pointed out that they had not deducted the 30% from our bar bill. They argued with us for a half hour despite us having the receipts! They even tried to say at one point that we weren't entitled to the discount on happy hours prices when we weren't even there during HH! The two male front desk guys were clueless and even after acknowledging the error, there was no apology.

Our room was too hot and the temperature could not be regulated so they promptly sent up a fan. The room was clean and well appointed.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LizVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, 24 January 2014
Dear Guest,

Thank you for choosing to stay at Regal Airport Hotel and for taking time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to serve you better.

We sincerely apologise for not having lived up to your service delivery expectations when you stayed at our Executive Club.

Please rest assured that we have brought your comments to the Head of department responsible and also shared them with the associates involved.

We would be most honoured if we could once again be of service to you on your next visit to Hong Kong and welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known.

Please do not hesitate to contact us if we could be of any further assistance to you.

Thank you very much and we look forward to having you back at the Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 22 January 2014

Excellent ! From check-in to the room facilities, the Regal Airport hotel is offering a 5 star hotel service at Hong Kong Airport. 5mn access from airport or 25mn access to city center, the Regal Airport give me all convenience to reach Hong Kong city center and to be on time at airport for a very early morning flight. I will use the Regal Airport again….

Room Tip: On the 12th floor, a very quiet area….
See more room tips
  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emmanuel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, 24 January 2014
Dear Guest,

Greetings from Regal Airport Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted to receive your kind words about the location, and we look forward to welcoming you back at Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Regal Airport Hotel

Property: Regal Airport Hotel
Address: No.9 Cheong Tat Road, Hong Kong International Airport | Chek Lap Kok, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Airport
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#26 Spa Hotel in Hong Kong
#82 Family Hotel in Hong Kong
#86 Luxury Hotel in Hong Kong
#95 Romantic Hotel in Hong Kong
#100 Business Hotel in Hong Kong
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Regal Airport Hotel 4.5*
Number of rooms: 1171
Official Description (provided by the hotel):
Regal Airport Hotel Hong Kong has been recognized as the World's Best Airport Hotel by Business Traveller UK Magazine. Directly connected to the passenger terminal of Hong Kong International Airport and only a two-minute walk away, the Hotel is also in close proximity to the AsiaWorld-Expo convention centre. All 1,171 smoke-free guest rooms and suites have contemporary design and comfort is ensured by the double-glazed soundproof windows and comprehensive in-room amenities. Regal Airport Hotel Hong Kong also features world-class meeting facilities with 30 function rooms and one of the largest pillar-free grand ballrooms in a hotel equipped with a 9-meter width and 4-meter height HD LED wall. Additionally, the Hotel features a variety of authentic cuisine at its six restaurants and bars, and it has a complete range of recreational facilities including the award-winning OM Spa, state-of-the-art gym, an outdoor pool and an indoor heated swimming pool. ... more   less 
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Also Known As:
Regal Airport Hong Kong
Hotel Regal Airport
Regal Airport Hotel Hong Kong

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