Just had the worst service in a hotel ever. This hotel is supposed to be a 4* hotel, but the service doesn't come in 4*
First of all, booking the room via their website is a nightmare. Then, upon checking in, the front desk confirmed that we have one free wifi access?, but didn't give us the log in. My husband called from the room and asked for the password. The lady said, that free wifi is only at the lobby. 5min later, I called and the lady gave me the password for the wifi. Very strange... But upon login in, it said that it is chargeable!
When I tried to call the front desk in order to clarify this with this, I couldn't get through, I let the phone ring for 10min!!!! So I tried to reach the concierge, the operator, the assistant manager, the housekeeper. 15min later, I still couldn't get through. At last, I was hoping to get through via their external line with my mobile phone. Finally, someone picked up my bloody call! 4* hotel! but no service for in-room guests at all!
Last time I'm checking into this hotel!
- Official Description (provided by the hotel):
- Regal Airport Hotel Hong Kong has been recognized as the World's Best Airport Hotel by Business Traveller UK Magazine. Directly connected to the passenger terminal of Hong Kong International Airport and only a two-minute walk away, the Hotel is also in close proximity to the AsiaWorld-Expo convention centre. All 1,171 smoke-free guest rooms and suites have contemporary design and comfort is ensured by the double-glazed soundproof windows and comprehensive in-room amenities. Regal Airport Hotel Hong Kong also features world-class meeting facilities with 30 function rooms and one of the largest pillar-free grand ballrooms in a hotel equipped with a 9-meter width and 4-meter height HD LED wall. Additionally, the Hotel features a variety of authentic cuisine at its six restaurants and bars, and it has a complete range of recreational facilities including the award-winning OM Spa, state-of-the-art gym, an outdoor pool and an indoor heated swimming pool. ... more less
- Reservation Options:
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- Also Known As:
- Regal Airport Hong Kong
- Hotel Regal Airport
- Regal Airport Hotel Hong Kong