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“Very good for a stopover” 4 of 5 bubbles
Review of Regal Airport Hotel

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Regal Airport Hotel
Ranked #102 of 712 Hotels in Hong Kong
Certificate of Excellence
Melbourne, Australia
Level Contributor
323 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 333 helpful votes
“Very good for a stopover”
4 of 5 bubbles Reviewed 15 July 2014

We had a one stay on the way from Melbourne to Helsinki. Got a good rate on Agoda, but were given an upgraded room in any case. Nice view to the east over the islands from the 10th floor.

The room was well appointed, clean, quiet and the bed was very comfortable. Only negative was the lack of free in-room wifi, but for convenience and location it can't be beaten. Just walk back into the terminal (same level) for some decent Hong Kong food at the popular Crystal Jade restaurant.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank ctrunfree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, 17 July 2014
Dear Guest,

Thank you for choosing to stay at Regal Airport Hotel and for taking time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to serve you better. We sincerely apologise for not having lived up to your service delivery expectations when you stayed with us.

Please note that complimentary wireless internet connectivity is available in the lobby, iLounge and restaurants for 30 minutes. You may also enjoy free in-room internet on your next visit when you make your reservation on Regal website. Please do not hesitate to contact us if we could be of any further assistance to you.

We would be most honoured if we could once again be of service to you on your next visit to Hong Kong and welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known.Thank you very much and we look forward to having you back at the Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,265 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (627)
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English first
Berkeley, California
Level Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 14 July 2014

Missed a flight connection so I had the pleasure of spending the next 24 hours in the Regal Airport Hotel in Hong Kong. Most airport hotels, in my experience, do only what is minimally required of a hotel because, hey, they are at the airport. Where else will you stay if you need to be at the airport?

But the Regal is truly outstanding in this department. The rooms are clean and very well kept. The whole hotel looks like a resort, with everything from a spa, to a beautiful pool, to a kid's play land.

But where this place really shines is the buffet restaurant. The food is fantastic. The only problem I had was trying to decide what to try next. It was all delicious.

And the entire staff were very friendly and customer service oriented.

I would have been happy with this hotel anywhere. The fact that it is located right at the airport made it that much better.

Room Tip: Try the buffet.
See more room tips
  • Stayed July 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, 17 July 2014
Dear Guest,

Greetings from Regal Airport Hotel.

Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted to receive your kind words about your service experience with our associates. We strongly believe that our associates are our greatest asset, and we are indeed proud of them. We will be more than happy to share your comments with them, as we are sure they will be most appreciative of your compliments.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cebu City, Philippines
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 13 July 2014

Stayed overnight in this hotel from Philippines to Riyadh as a complimentary from Cathay Pacific due to a cancelled flight.

It was just a 5 minutes or so walk from the airport. Lobby area smells great, love the smell and staff were friendly and accommodating, with Filipino staff at the reception area. Check in was good, no much fuss, I just gave my voucher and I was given my meal coupons and my room key.

I was given north wing side room which was overlooking the road of the airport. Room was spacious, clean and with good AC, big flat TV with English channels to choose from. My luggage were sent to my room in just few minutes.

Buffet meals selection were reasonable enough and delicious specially their cakes and ice creams. On my lunch the following day, Chicken Pork Adobo was part of the menu and it tastes just as good as a home cooked meal.

Free Wi-Fi is available at the lobby for only 30 minutes. But if you ask for internet connection at the restaurant while dining, you will be given a password and a 2 hour access which is really great.

This is a good hotel to stay if you just want to spend your time at the hotel or around the airport and no plans of going out for some sight seeing.
Overall, my stay was a pleasant one not because it's free but because I had a good rest before hopping on to my next flight.

  • Stayed June 2014, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank onthewingsofweng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, 17 July 2014
Dear Guest,

Greetings from Regal Airport Hotel.

Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted to receive your kind words about your service experience with our associates. We strongly believe that our associates are our greatest asset, and we are indeed proud of them. We will be more than happy to share your comments with them, as we are sure they will be most appreciative of your compliments.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
104 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed 12 July 2014

Since the hotel is 3 mins walk from the airport, it's very convenient to travel by planes. Visiting the downtown by MTR is also convenient since the airport express train is there. Hotel breakfast is good. Illumination in the room is very decent. The room is very quiet although it's next to the airport. With this room rate, the hotel only gave free wifi for a fixed device. Once you connect a device to the hotel wifi, you can't change it. Unless you pay for the wifi additionally. This is not practical for travelers. Currently, people have at least 2 devices when them (laptop and cell phone). What I don't like most about this hotel is the scented spray in the hotel lobby! It's extremely too strong. Sitting at the hotel lobby for 40 mins, I got runny nose and ill later since this sort of scented spray/ventiliation stimulate my allergy after my 2N3D stay at the Regal airport.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ancanu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, 17 July 2014
Dear Guest,

Thank you for choosing to stay at Regal Airport Hotel and for taking time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to serve you better, especially regarding the scent at lobby area. We sincerely apologise for not having lived up to your service delivery expectations when you stayed with us.

Please note that complimentary wireless internet connectivity is available in the lobby, iLounge and restaurants for 30 minutes. You may also enjoy free in-room internet on your next visit when you make your reservation on Regal website. Please do not hesitate to contact us if we could be of any further assistance to you.

We would be most honoured if we could once again be of service to you on your next visit to Hong Kong and welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known.Thank you very much and we look forward to having you back at the Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Banbury, United Kingdom
Level Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 12 July 2014

Stayed here on an overnight stopover from Australia to Riyadh as its only a short walk from the arrivals gate. Check-In and front door staff helpful however staff in the restaurants didn't speak English. Room was nice and spacious with good AC. Reasonable selection at breakfast. Not quite sure what the deal was with all the mirrors in the room.

  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank madmac77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, 17 July 2014
Dear Guest,

Thank you for choosing to stay at Regal Airport Hotel and for taking time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to serve you better.

We sincerely apologise for not having lived up to your service delivery expectations when you stayed with us.

Please rest assured that we have brought your comments to the Head of department responsible and also shared them with the associates involved.

We would be most honoured if we could once again be of service to you on your next visit to Hong Kong and welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known.

Please do not hesitate to contact us if we could be of any further assistance to you.

Thank you very much and we look forward to having you back at the Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sidi R'bat, Morocco
1 review
1 of 5 bubbles Reviewed 10 July 2014

For the price, take a taxi or even a limo into HK proper and get a real hotel. This place is FILTHY. Walked in my hotel room and saw a coffee ring on the glass desk. Not too bad I thought. Then coming out of the shower, nail clippings ALL OVER THE CARPET under my feet. FInally, I pull the cover back to lay down - looks like someone bought these sheets 5 years ago and washed them once since. I complained, they apologized and... offered NOTHING. I'm used to low end hotels (I've traveled to the corners of Asia for over a decade), but usually you get what you pay for. This was SO far off it was comical.
Also, Wifi is $20 per day. On top of the crazy room prices. Stay somewhere else.

  • Stayed July 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
Thank Xq_d53-99dkE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, 11 July 2014
Dear Guest,

Thank you for choosing to stay at Regal Airport Hotel and for taking time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to serve you better.

We sincerely apologise for not having lived up to your service delivery expectations when you stayed with us.

Please rest assured that we have brought your comments to the Head of department responsible and also shared them with the associates involved.

We would be most honoured if we could once again be of service to you on your next visit to Hong Kong and welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known.

Please do not hesitate to contact us if we could be of any further assistance to you.

Thank you very much and we look forward to having you back at the Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anchorage, Alaska
Level Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 9 July 2014

I had an overnight and decided to stay near the aeroport. The signs point out this hotel, which is a few minutes' walk from the main terminal. Since it is part of the complex infrastructure, there is no need to go outside. Check-in was easy even late at night and the front-desk attendants were polite with all the international arrivals. It did not take very long even though there were many individuals checking in.
The room was nicely equipped with amenities (shampoo, conditioner, body wash, lotion, toothbrush, shower cap, etc) and perfect for an overnight stay. I couldn't see myself staying here for a week but it could work since it is directly linked to the MTR. The WiFi worked and the curtains made the room nice and dark. The lobby and eatery are impressive and give a sense of grandeur. If I had an overnight in HKG again I would look up Regal.

  • Stayed October 2013, travelled solo
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Mackjk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, 11 July 2014
Dear Guest,

Greetings from Regal Airport Hotel.

Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted to receive your kind words about your service experience with our associates. We strongly believe that our associates are our greatest asset, and we are indeed proud of them. We will be more than happy to share your comments with them, as we are sure they will be most appreciative of your compliments.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Regal Airport Hotel

Property: Regal Airport Hotel
Address: No.9 Cheong Tat Road, Hong Kong International Airport | Chek Lap Kok, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Airport
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Spa Hotel in Hong Kong
#82 Family Hotel in Hong Kong
#83 Luxury Hotel in Hong Kong
#95 Romantic Hotel in Hong Kong
#100 Business Hotel in Hong Kong
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Regal Airport Hotel 4.5*
Number of rooms: 1171
Official Description (provided by the hotel):
Regal Airport Hotel Hong Kong has been recognized as the World's Best Airport Hotel by Business Traveller UK Magazine. Directly connected to the passenger terminal of Hong Kong International Airport and only a two-minute walk away, the Hotel is also in close proximity to the AsiaWorld-Expo convention centre. All 1,171 smoke-free guest rooms and suites have contemporary design and comfort is ensured by the double-glazed soundproof windows and comprehensive in-room amenities. Regal Airport Hotel Hong Kong also features world-class meeting facilities with 30 function rooms and one of the largest pillar-free grand ballrooms in a hotel equipped with a 9-meter width and 4-meter height HD LED wall. Additionally, the Hotel features a variety of authentic cuisine at its six restaurants and bars, and it has a complete range of recreational facilities including the award-winning OM Spa, state-of-the-art gym, an outdoor pool and an indoor heated swimming pool. ... more   less 
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Also Known As:
Regal Airport Hong Kong
Hotel Regal Airport
Regal Airport Hotel Hong Kong

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