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“A nice stay at the hotel”

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Regal Airport Hotel
Ranked #104 of 718 Hotels in Hong Kong
Certificate of Excellence
Nakhodka, Russia
Level 4 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“A nice stay at the hotel”
Reviewed 31 July 2014

We had a night in Regal hotel between two flights Auckland-Vladivostok.After 11 hours flight we were very exhausted but check in was fast and stuff were polite.Rooms are spacious and cosy,airconditioning works well but a little bit nosy.We travelled as a group of 10 students and had 2 tripled rooms and 1 quadraple.In the morning students enjoyed free swimming pool and went to the buffet cafe for breakfast,breakfast was really delicious for all tastes.I enjoyed spa,which was very relaxed and stuff is very professional.Also I like the location just 5 minutes walk to the airport,its very convenient when you travel with a group.
The prices are rather high but if you reserve in advance(we did it 2 month before trip)you can get 45% discount.Also it's cheaper to order breakfast in advance ,it costs much cheaper.If you want to relax after a long trip Regal airport hotel is a nice choice.
Tatiana Ishchenko,Nakhodka,Russia

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, 27 October 2016
Dear Guest

Greetings from Regal Airport Hotel! Thank you for taking the time to share your experience during your stay. We will make sure that our team gets the recognition deserves !!

Sincerely apologise for not having lived up to your service delivery expectations. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts, and for that have taken actions and through training to correct the service delivery.

We look forward to welcoming you back at Regal Airport Hotel. With warm regards from the Asia's Most Exciting City!

Yours sincerely
John Girard
General Manager

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

4,581 reviews from our community

Traveller rating
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841
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (660)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Perth, Australia
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 July 2014

I had two Hong Kong stop overs recently and chose the Regal Airport Hotel. It is very convenient, connected to the airport with a covered walk way. Both times my rooms were comfortable and although adjacent to the airport very quiet. After a long haul flight the thought of battling crowds or negotiating transport does not compare to a quick wal to the hotel and the pool and gym facilities are great. Very convenient if you have a stop over.

  • Stayed July 2014, travelled solo
    • Value
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, 31 July 2014
Dear Guest,

Greetings from Regal Airport Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted to receive your kind words about your service experience with us and we look forward to welcoming you back at Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Rita,GUAM
Level 4 Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 30 July 2014

We booked this hotel from Hotels.com to stay for six hours on a hold between flights, heading to Phuket, Thailand. As stated in another eview, check in was slow but the staff was professional. We got to our room at 11:00PM and found it to be clean and spacious. The bathroom was good as well. We called for an early wake up, 5:00AM, had a late snack of Singapore fried noodles, which was very tasty, and slept through to our wake up call. The only downside was that this little sojourn cost us $60.00 an hour including room service but for convenience you cant beat walking from baggage claim directly into the hotel lobby all within air conditioned hallways.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, 31 July 2014
Dear Guest,

Greetings from Regal Airport Hotel.

Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted to receive your kind words about your service experience with our associates. We strongly believe that our associates are our greatest asset, and we are indeed proud of them. We will be more than happy to share your comments with them, as we are sure they will be most appreciative of your compliments.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Competa, Spain
Level 6 Contributor
258 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 29 July 2014

This Hotel is right by the airport a couple of minutes under a walkway and your there. check in was quick and efficient the room was well laid out and very well soundproofed we had a good view over the harbour. the service was fine breakfast a little pricey though.the TV was linked to there airport departues board which was useful. Several places to eat but again expensive. But its main point is its location.

  • Stayed June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, 31 July 2014
Dear Guest,

Greetings from Regal Airport Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted to receive your kind words about your service experience with us and we look forward to welcoming you back at Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norway
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 July 2014

We arrived from Brisbane, Australia, two adults and two teenagers, the hotel was attached to the airport, making it very easy for travellers. I would recommend this hotel to anyone, clean and very comfortable! Staff very helpful and courteous!

Room Tip: We had two room opposite each other on the 7th floor and we were not distrubed by any noise at all!
See more room tips
  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, 1 August 2014
Dear Guest,

Greetings from Regal Airport Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted to receive your kind words about your service experience with us and we look forward to welcoming you back at Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jensen Beach, Florida
Level 4 Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 28 July 2014

I stayed one night at the Regal Airport Hotel. I was done with my work in China and had a fairly early morning flight (1000 am) and wanted to not have to hurry anywhere in the morning.
Check in was a bit laborious. There were only 3 clerks at the desk, one checking out guests and two checking in guests. Check in time for each guest was approximately 10-12 minutes. I waited nearly 20 minutes in the line to get checked in. The front desk staff were friendly and professional.
My room was on the very back hallway, so I had a nice view of planes flying in on both runways. The room was very soundproof. The room was clean and had a TV, but I found only one English speaking channel.
The most convenient thing about this hotel is that it is attached via walkway to HKIA. I went over after dinner and checked in at the counter and all I had to do in the morning was take my bags to bag check and go through security. SO EASY AND CONVENIENT!

Room Tip: If you like watching planes flying in (like I do) a room all the way to the back of the hotel is ide...
See more room tips
  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, 1 August 2014
Dear Guest,

Greetings from Regal Airport Hotel.

Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted to receive your kind words about your service experience with our associates. We strongly believe that our associates are our greatest asset, and we are indeed proud of them. We will be more than happy to share your comments with them, as we are sure they will be most appreciative of your compliments.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 4 Contributor
42 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 25 July 2014 via mobile

Not to impressed with this hotel. Seems pleasant enough overall and location cannot be beaten for transit stop but executive rooms and lounge are nothing special at all. The lounge is a big disappointment. I am sitting there right now actually. The only food is two sandwiches sitting on a plate and some dessert and slices fruit. The sandwiches have meat which I do not eat.
There are some drinks in ice and that's about it. Service is not that friendly either really.
I certainly would not pay extra for executive room benefits, not worth it.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this review, 1 August 2014
Dear Guest,

Thank you for choosing to stay at Regal Airport Hotel and for taking time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to serve you better.

We sincerely apologise for not having lived up to your service delivery expectations when you stayed with us.

Please rest assured that we have brought your comments to the Head of department responsible and also shared them with the associates involved.

We would be most honoured if we could once again be of service to you on your next visit to Hong Kong and welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known.

Please do not hesitate to contact us if we could be of any further assistance to you.

Thank you very much and we look forward to having you back at the Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Regal Airport Hotel

Property: Regal Airport Hotel
Address: No.9 Cheong Tat Road, Hong Kong International Airport | Chek Lap Kok, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Airport
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#26 Spa Hotel in Hong Kong
#82 Family Hotel in Hong Kong
#88 Luxury Hotel in Hong Kong
#95 Romantic Hotel in Hong Kong
#99 Business Hotel in Hong Kong
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Regal Airport Hotel 4.5*
Number of rooms: 1171
Official Description (provided by the hotel):
Regal Airport Hotel Hong Kong has been recognized as the World's Best Airport Hotel by Business Traveller UK Magazine. Directly connected to the passenger terminal of Hong Kong International Airport and only a two-minute walk away, the Hotel is also in close proximity to the AsiaWorld-Expo convention centre. All 1,171 smoke-free guest rooms and suites have contemporary design and comfort is ensured by the double-glazed soundproof windows and comprehensive in-room amenities. Regal Airport Hotel Hong Kong also features world-class meeting facilities with 30 function rooms and one of the largest pillar-free grand ballrooms in a hotel equipped with a 9-meter width and 4-meter height HD LED wall. Additionally, the Hotel features a variety of authentic cuisine at its six restaurants and bars, and it has a complete range of recreational facilities including the award-winning OM Spa, state-of-the-art gym, an outdoor pool and an indoor heated swimming pool. ... more   less 
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Also Known As:
Regal Airport Hong Kong
Hotel Regal Airport
Regal Airport Hotel Hong Kong

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