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Regal Airport Hotel
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Reviews (5,251)
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Reviewed 11 August 2014

Just a quick short one nighter
Beds are for Asians.. very hard
Always many people checking in and checking out, expect to wait along time. Handy: when checking in there is a stand where you can pick up express check out form.. do it for sure. The reason you are there is that you are either arriving airport late or you have early morning flight, you don't want to have to get up earlier in order to handle the checkout line

Hey hotel manager.. still have not fixed this yet... perhaps more people at front desk would help

  • Stayed: August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
2  Thank neilsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this reviewResponded 21 August 2014

Dear Guest,

Thank you for choosing to stay at Regal Airport Hotel and for taking time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to serve you better.

We sincerely apologize if your experience with the check-in service fell short of your expectations.

Please rest assured that we have brought your comments to the Head of department responsible and also shared them with the associates involved.

We would be most honoured if we could once again be of service to you on your next visit to Hong Kong and welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known.

Please do not hesitate to contact us if we could be of any further assistance to you.

Thank you very much and we look forward to having you back at the Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2014

This is certainly not the best hotel that you could stay in HK. But it certainly is convenient if you have an overnight stopover. Travelling into Kowloon or HK island will take a lot of your time. Breakfast is good, rooms are clean and basic

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Service
Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this reviewResponded 12 August 2014

Dear Guest,

Greetings from Regal Airport Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted to receive your kind words about your service experience with us and we look forward to welcoming you back at Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2014

What can you say, it's an airport hotel. The rooms are getting a bit outdated which is odd as it can't be that old, the plug location in the rooms are in the most inaccessible places. It is very impersonal but it's connected to the airport. Handy for a stop over as it's so convenient. The staff all seem a bit miserable. My advice is to walk to T2 to get food, or the express train into Kowloon if you've got some hours to spare.

  • Stayed: July 2014, travelled solo
    • Value
    • Rooms
    • Service
Thank Cathay256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this reviewResponded 12 August 2014

Dear Guest,

Thank you for choosing to stay at Regal Airport Hotel and for taking time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to serve you better.

We sincerely apologise for not having lived up to your service delivery expectations when you stayed with us.

Please rest assured that we have brought your comments to the Head of department responsible and also shared them with the associates involved.

We would be most honoured if we could once again be of service to you on your next visit to Hong Kong and welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known.

Please do not hesitate to contact us if we could be of any further assistance to you.

Thank you very much and we look forward to having you back at the Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2014

Good business hotel airport located.
Not suggested for leisure (unless your main interest is looking at landing planes).
Did not take breakfast as my flight was very early.
A bit expensive vs. the level of the service and the room. But you pay the airport location

Stayed: July 2014, travelled on business
Thank guidolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this reviewResponded 27 October 2016

Dear Guest,

Thank you for taking the time to share your experience during your stay and indeed our hotel is prized for having the best locations with the airport. We look forward to welcoming you back at Regal Airport Hotel. With warm regards from the Asia's Most Exciting City!

With warm regards from the Asia's Most Exciting City!

Yours sincerely
John Girard
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2014

I had a long layover in Hong Kong and booked a night at the Airport Hotel, and was not disappointed. The room was nice and clean. The front desk was very helpful in giving me directions for a short visit into the city. I booked the breakfast buffet which was quite impressive and was happy I did it. At this hotel try and get a room on a high floor. The hotel is right near the runway and you can see planes taking off and landing.

Room Tip: I booked the breakfast buffet which was quite impressive and was happy I did it. At this hotel try and get a room on a high floor. The hotel is right near the runway and you can see planes taking off and landing
  • Stayed: August 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
Thank Jason G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this reviewResponded 12 August 2014

Dear Guest,

Greetings from Regal Airport Hotel.

Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted to receive your kind words about your service experience with our associates. We strongly believe that our associates are our greatest asset, and we are indeed proud of them. We will be more than happy to share your comments with them, as we are sure they will be most appreciative of your compliments.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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