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“2nd time not lucky”

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Regal Airport Hotel
Ranked #95 of 726 Hotels in Hong Kong
Certificate of Excellence
Reviewed 18 August 2014

Stayed here March 2013 and it was very good. Was in the business area and everything went well. Thought I would stay there again and booked a suite for 2 days. Must admit to being very disappointed in the suite. Internet pictures strike again. The suite was dated and we could not turn the foyer light off without removing the key and this turned off all the lights. The bathrooms look ok but using the shower it does not fall to the drain and you end up with 3 inches of water in there shower. The room was also about 300 metres from the lounge and it seemed to be a route march to go anywhere. I booked the room through Trip Advisor and wonder whether this had anything to do with the quality of the room. They use a lot of silicon to hold things together. We paid AUD500+ per night so I expected something a bit more upmarket.

Breakfast in the executive lounge is ok but nothing special and certainly not overwhelming. Free wifi was appreciated.

On the plus side staff that we dealt with were all really good and could not do enough to assist. We booked through the exec lounge and though the room was not ready they did there best to accommodate us while it was being finalised. Tops marks to them.

We stayed at the airport as we had an early flight on Sunday morning and that was a good idea. For a short stay it was useful. Would not stay there if spending more than a few days in HK.

Overall disappointing.

Room Tip: Get close to the lifts unless you have golf kart to get around the hotel.
See more room tips
  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this reviewResponded 19 August 2014

Dear Guest,

Thank you for choosing to stay at Regal Airport Hotel and for taking time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to serve you better.

We sincerely apologise for not having lived up to your service delivery expectations when you stayed with us.

Please rest assured that we have brought your comments to the Head of department responsible and also shared them with the associates involved.

We would be most honoured if we could once again be of service to you on your next visit to Hong Kong and welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known.

Please do not hesitate to contact us if we could be of any further assistance to you.

Thank you very much and we look forward to having you back at the Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,939 - 2,945 of 4,915 reviews

Reviewed 17 August 2014

To start with, check in was long and confusing. We were the only people in line and didn't get seen for 10 minutes even after I asked the staff if we were in the right area and they both said yes. I emailed the hotel twice prior to get a run way view room as I have some flight anxiety and this helps me settle my nerves but never got a reply. We were then told upon arrival that we weren't getting one as the hotel was full...we checked in at 2.00pm, the check in time, how can a whole hotel be full by 2.00?? Anyway, I wanted to play golf at a nearby course, literally 2 minutes drive away and no one at the hotel knew how to get there. English was a serious battle and we eventually decided to walk in the direction we thought the course was in. Check out was at 4.00am and again we waited 10 minutes to be served while staffed again milled around and had no drive to help. Express check out was also not an option as there were no envelopes to get this done either. This is apparently the best airport hotel in the world, it is not, use the Marriott.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank H0bbits_travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this reviewResponded 19 August 2014

Dear Guest,

Thank you for choosing to stay at Regal Airport Hotel and for taking time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to serve you better.

We sincerely apologize for falling short of your expectations, particularly with the check-in and checkout services at the hotel, as well as the failure of our staff to provide instant help. We thank you for your comments as they are indeed crucial in supporting our improvement efforts.


Please rest assured that we have brought your comments to the Head of department responsible and also shared them with the associates involved.

We would be most honoured if we could once again be of service to you on your next visit to Hong Kong and welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known.

Please do not hesitate to contact us if we could be of any further assistance to you.

Thank you very much and we look forward to having you back at the Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2014

We stayed at the Regal Hotel because of a conference there. The room was spacious and included a small couch and a lounge chair with a small table. Other amenities were a color TV
And wireless access (charge for daily use although there is free wireless in the lobby). There is a choice of restaurants on the property. We tried the Chinese restaurant and the Indian, both were good. A large breakfast was offered in a separate dining area on the bottom floor at additional cost. However, the breakfast which is buffet style, had a very large choice of foods, most of which I found to be delicious. It is the most complete breakfast buffet that I have ever seen in a hotel property other than at a resort hotel in Punta Cana, Dominican Republic.
For those who prefer to get something less expensive, one may walk about 5 minutes to get to the airport terminal where numerous fast food eating establishments are available. There is also a lounge in the lobby that offers lighter fare at more reasonable prices.
Transportation to Kowloon or Hong Kong is by train. Bus is also available but takes a long time. Other than a local Buddhist temple there are no sights to see close to the hotel. Because of the cost of transportation to the city I would not recommend the hotel for a multiple day stay if you are planning on sightseeing for several days.
Checking into a room tends to be very slow because most are staying only for one night. We got there after 10 pm and waited 20 to 25 minutes.

  • Stayed: December 2013, travelled solo
    • Value
    • Cleanliness
    • Service
1  Thank wladamson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this reviewResponded 21 August 2014

Dear Guest,

Greetings from Regal Airport Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

On one hand, we are delighted to receive your kind words about your service experience with us and we look forward to welcoming you back at Regal Airport Hotel.

On the other hand, we sincerely apologize for the late check-out service at the hotel. Please understand that this entirely depends on our hotel occupancy situation.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2014

Was not the cleanest place but fine for my short stay. It had the best internet connection I ever used. Staff was fine but a little aloof and food from room service was very good. I would stay again if just for a lay over like this time but for a long stay I would go elsewhere. Being attached to the airport made it very convenient.

  • Stayed: June 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Wade D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this reviewResponded 21 August 2014

Dear Guest,

Greetings from Regal Airport Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted to receive your kind words about your service experience with us and we look forward to welcoming you back at Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014

We were returning from New Zealand and changing apartments in Hong Kong so were required to spend a night in a hotel before getting into our new apartment.

We were very much aware of Regal Airport hotel having lived in HK for 18 years and chose it because it is just a 5 minute walk in an air conditioned walkway from the arrival hall.

We had no problems on arrival - the bell boys in fact greeted us at the door and took care of our luggage which arrived at our room 3 minutes after we did. Our room was suitable for our needs and unlike other reviews I glanced at the room was clean, well appointed, had a flat screen TV (not that we watched TV) and coffee/tea facility including an automatic pod type coffee machine.

It is not a resort hotel as some reviewers seem to expect but an airport hotel catering to short layovers and air crew. The ambience is nice and the lobby staff warm and welcoming - very acceptable after an 11 hour flight.

Would we stay there again - in similar circumstances yes. We didn't use the restaurants but I had used one before for a business meeting and the food and service was enjoyable and without hassle. Being 'local' HK residents we have always considered Airpot Regal a 'short stay' hotel of good quality and value.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank gazzy43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this reviewResponded 21 August 2014

Dear Guest,

Greetings from Regal Airport Hotel.

Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted to receive your kind words about your service experience with our associates. We strongly believe that our associates are our greatest asset, and we are indeed proud of them. We will be more than happy to share your comments with them, as we are sure they will be most appreciative of your compliments.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014

I wish that the reviews I read today had been up a few days ago the last review given is very true. The wall paper in my room is peeling off and it's got water stains. My air con kept going on and off. When I called the front desk they told me to check the control panel.hello why would I be calling if the control panel was working. I flashed the toilet and it sounded like a fire alarm went off. I do not know what's happening with the plumbing. I went to the restaurant where they had the buffet but chose to order from the menu. Service took so long and they kept ignoring us. Food came 45 minutes later. The side light keeps making a funny noise. I Dnt even know why the 10 percent service charge is included on every bill considering the service I've had. I haven't even slept and I want my money back. I'd never come back here I wish I'd stayed at the Marriot but it was full.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank AfricaZim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this reviewResponded 21 August 2014

Dear Guest,

Thank you for choosing to stay at Regal Airport Hotel and for taking time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to serve you better.

We sincerely apologise for not having lived up to your service delivery expectations when you stayed with us.

Please rest assured that we have brought your comments to the Head of department responsible and also shared them with the associates involved.

We would be most honoured if we could once again be of service to you on your next visit to Hong Kong and welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known.

Please do not hesitate to contact us if we could be of any further assistance to you.

Thank you very much and we look forward to having you back at the Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014

We needed a hotel near the airport for one night and our choices were limited to 3 hotels only, so we chose the Regal since we didn't have to go outside from the airport area. That was actually a good decision since that particular evening it was raining hard!
Check in was very fast, but too serious and strict, not even a smile! The room was very good, with a living room, kitchen and a big room with view to the kids land playground. The bed was kingsize, maybe the biggest we have ever slept! Despite it's exactly next to the airport the room was very quiet.
If you are travelling with your family and luggage and you need to catch the next day's flight it's the best choice but it's too expensive...And it's really weird how is it possible a big airport like Hong Kong that is a hub for many flights has only 3 hotels and all of them freaking expensive without even free wi-fi!!!
Why can't they have a budget hotel for 1 or 2 nights for passengers?....

Room Tip: Our room was 3189, very clean and spacious!
See more room tips
  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank GEORGE R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this reviewResponded 21 August 2014

Dear Guest,

Greetings from Regal Airport Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

Please note that complimentary wireless internet connectivity is available in the lobby, iLounge and restaurants. You may also enjoy free in-room internet on your next visit when you make your reservation on Regal website. Please do not hesitate to contact us if we could be of any further assistance to you.

We are delighted to receive your kind words about your service experience with us and we look forward to welcoming you back at Regal Airport Hotel.

With warm regards from the World's Best Airport Hotel in Asia's Most Exciting City!

Yours sincerely,
John Girard
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Regal Airport Hotel

Address: No.9 Cheong Tat Road, Hong Kong International Airport | Chek Lap Kok, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Airport
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#27 Spa Hotel in Hong Kong
#61 Family Hotel in Hong Kong
#82 Luxury Hotel in Hong Kong
#94 Romantic Hotel in Hong Kong
#98 Business Hotel in Hong Kong
Price Range: £107 - £217 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Regal Airport Hotel 4.5*
Number of rooms: 1171
Official Description (provided by the hotel):
Regal Airport Hotel Hong Kong has been recognized as the World's Best Airport Hotel by Business Traveller UK Magazine. Directly connected to the passenger terminal of Hong Kong International Airport and only a two-minute walk away, the Hotel is also in close proximity to the AsiaWorld-Expo convention centre. All 1,171 smoke-free guest rooms and suites have contemporary design and comfort is ensured by the double-glazed soundproof windows and comprehensive in-room amenities. Regal Airport Hotel Hong Kong also features world-class meeting facilities with 30 function rooms and one of the largest pillar-free grand ballrooms in a hotel equipped with a 9-meter width and 4-meter height HD LED wall. Additionally, the Hotel features a variety of authentic cuisine at its six restaurants and bars, and it has a complete range of recreational facilities including the award-winning OM Spa, state-of-the-art gym, an outdoor pool and an indoor heated swimming pool. ... more   less 
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Also Known As:
Regal Airport Hong Kong
Hotel Regal Airport
Regal Airport Hotel Hong Kong

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