I stayed for almost a week at the Regal Hong Kong Hotel and was put-off by the poor service both checking-in and checking-out. When I checked-in, the staff was more interested in getting me to sign-up for their hotel rewards programs (no thanks) then telling me essential things, like my room number or where breakfast was. Breakfast was included in my rate, but no one gave me any information about it. When the man checking me in apparently finished, he just tossed my key on the counter and walked away. I couldn’t believe it was such rude service. At the end of my trip, no one asked me about my stay. When I asked about a bus to the metro station (a free service that Hong Kong provides to major hotels), the woman gave me the wrong information, saying that the bus that goes to Central (the MRT station) was the same as the one that went to the airport, and I would have to wait for 90 minutes. This was absolutely wrong, and thankfully I knew better, and caught the bus.
The service at the concierge was much better and they happily answered questions about the best places restaurants nearby.
The room was bigger than other Hong Kong hotels for comparable prices (although I got a discount through work) and was just fine. The hotel is about a 7 minute walk from the nearest metro station.
- Official Description (provided by the hotel):
- Regal Hongkong hotel situated in the heart of Causeway Bay, Hong Kong's vibrant commercial and shopping district. The deluxe five-star Hotel is the epitome of luxury and elegance where international business and leisure travellers are pampered with stylish comforts and a wide selection of gourmet choices. ... more less
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- Also Known As:
- Hotel Regal Hongkong
- Regal Hongkong Hong Kong
- Regal Hongkong Hotel Hong Kong