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“A nice place to stay” 4 of 5 bubbles
Review of Regal Riverside Hotel

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Regal Riverside Hotel
Ranked #155 of 713 Hotels in Hong Kong
Edinburgh, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“A nice place to stay”
4 of 5 bubbles Reviewed 6 July 2014

Was here for Christmas in 2013, it was a busy period, so naturally, the service at the reception was a bit bad and we had to wait for 1 hour to check in.

There's a huge deposit to pay during check-in, which we weren't informed of when we were making our reservations.

We reserved a 3 bed but somehow got a room with two beds, and later, a pull out for a third. The rooms are pretty sizable and we got a view of the swimming pool.

Location wise, it's very far from central and the more interesting parts of Hong Kong. But the public transportation system in Hong Kong works pretty beautifully, so, this isn't a real problem. (I do note that taxis would cost you a bomb)

What we truly enjoyed was that, at the end of a long day shopping, we could enjoy ourselves in their complimentary spa, by having a soak in the hot tub or sit in the sauna. They also had a gymroom for those of you who don't want to miss your workout routines.

The area also features alot of great places to eat, so, if you're craving for food, you can walk around the hotel and there would be plenty of restaurants and street food.

  • Stayed November 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Sab W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter C, General Manager at Regal Riverside Hotel, responded to this review, 10 July 2014
Dear Sab W: Thank you very much for staying at Regal Riverside Hotel and posting your valuable comments on Trip Advisor.

We are sorry to learn of your unpleasant experience upon check in. Being a very popular hotel in the district and having 1138 guestrooms, our Front Desk would be quite busy at the prime time during the peak season. Taking a room deposit is a common practice of most hotels in Hong Kong, that would enable for in-house guest enjoying the signing privilege during their stay. It is our pleasure to know that you enjoyed the facilities of our health centre as well as our dining varieties.

Thank you again for your constructive comments and we look forward to welcoming you again in the not distant future.

Best regards
Peter Chiu
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,457 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (251)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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English first
Hong Kong, China
Level Contributor
104 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
3 of 5 bubbles Reviewed 25 June 2014

The hotel is rather far away from the Metro, you have either to take taxi or bus to the station. Even the hotel provide free shuttle bus, it is too limited. Frankly speaking, I never try the free shuttle bus for it might waste more time in waiting for the bus. After the renovation, the room remains a smell of old and mold. Definitely, the price is reasonable that my friend still prefer this hotel for a long stay.

One important and significant point you have to bear in mind is that the security of the hotel needs a lot of improvement. Once I found a man followed me out of the elevator and hided himself behind the corner of the space opposite to the lift. I had to hurry and shouted for my friend. I had notified the hotel of the incident. Hence, you have to be more alert when you choose this hotel. If you want to speak to the front desk, trust me, you will take at least five tp ten minutes if you are luckily enough.

Room Tip: face the river but now they try to squeeze money from you.
See more room tips
  • Stayed March 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Amy3344
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter C, General Manager at Regal Riverside Hotel, responded to this review, 27 June 2014
Dear Amy3344: Thank you very much for staying at Regal Riverside Hotel and your constructive comments are well taken.

The free shuttle bus is only an optional service providing to our guests, guests can definitely have alternative choices as our hotel is easily accessible by public transportations to and from the down town as well as the airport.

I am sorry and yet surprise to hear that you have an unpleasant experience on the guest lift, because guest safety is always our number one priority. With up-to-date life safety and security equipment, CCTV cameras, regular floor patrol and various monitoring measures, we are very proud to say that we are a very safe hotel. Rest assured we will enhance even better measure to assure safety measure to all guests.

Once again, thank you for your comments and we look forward to welcoming you back in the not too distant future.

Best regards
Peter Chiu
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
singapore
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 25 June 2014

The room is very big for HK standard. With good cleanliness and complete amenities.
The minus point is the location,which is far from shopping centre and MTR and not forgetting the service during check in. The staff totally neglected my existence and instead chatting with his colleague. Even after i remind him that I have been waiting to be checked in, he did not even bother to apologise and only answered, please wait. I find it's pretty rude. The same level of service received during checked out. The plus point is they offer free shuttle to airport and disneyland HK.

Below the hotel, there are few restaurants which offer good food with cheap pricing. There is one small eatery which sells dim sum 6 pieces for HKD 6. I dun think i ever get such a good and cheap one.
Another seafood restaurant sells best porridge for only HKD 12.

Unless the service has been improved, I might want to stay here again.

  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank ellesie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter C, General Manager at Regal Riverside Hotel, responded to this review, 27 June 2014
Dear ellesie: Thank you for choosing Regal Riverside Hotel and sharing your valuable comments on Trip Advisor.

We are pleased to learn that the room assignment was to your expectation but regret that you have encountered unhappy experience at our Front Desk. Our Front Office Manager will certainly reinforce the internal training on customer service. Please accept our apologies for any inconvenience may have caused.

Thank you again for your comment and we look forward to welcoming you again soon.

Best regards
Peter Chiu
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berlin, Germany
Level Contributor
108 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed 24 June 2014 via mobile

At the beginning the main reason why I choose this hotel during my business trip in Hong Kong is due to the conference that I need to attend was held in this hotel.

But overall, this hotel was simply excellent for any occasion of your trip in Hong Kong. First, the location of this hotel is very strategic. You can go directly by an express bus from the airport and stop at the riverside bus station, which located across the street of this hotel. This hotel is also not too far from the nearest convenience store or traditional mini market around the hotel as well as to the one of the biggest mall in Hong Kong, Citylink Plaza; which only need 30 mins walk from the hotel or you can simply get there by a bus.

The hotel's price is quite affordable, since I feel the price equal to the excellent services of the hotel staff friendliness and how the room was exactly very comfortable for me to rest & especially for the excellent breakfast!

Last but not least, they also provide a shuttle bus, where will take you to the airport & several tourist attractions that you can booked on the hotel lobby. And if you loved to see the great view of Shing Mun River.. You can simply walk from the hotel to the Lek Yuen Bridge (around 10-15 mins).

Stayed November 2013, travelled on business
Helpful?
3 Thank IvyannoCanny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter C, General Manager at Regal Riverside Hotel, responded to this review, 27 June 2014
Dear IvyannoCanny: Thank you very much for sharing your positive comments on Trip Advisor and we are most delighted to learn that you had an enjoyable stay with us. Your compliments are very much encouraging and make us aware that we are headed in the right direction in maintaining our standard.

Thank you again for your support and we look forward to the pleasure of welcoming you back soon.

Best regards
Peter Chiu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taipei, Taiwan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 23 June 2014

this is a very good hotel with great service and clean and big rooms. Recommend to anybody who wants to visit Hong Kong ..I am always staying there. The breakfast could have been better ..The selection at the buffet table was minimal .

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank joliefura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter C, General Manager at Regal Riverside Hotel, responded to this review, 25 June 2014
Dear joliefura: Thank you very much for your continuous support to Regal Riverside and sharing your experience on Trip Advisor. Your comment on our breakfast is well noted and we will certainly review our menu to strive for possible improvement.

Once again, thank you for your support and your comment on recommending our hotel is greatly appreciated, and we look forward to welcoming you back soon.

Best regards
Peter Chiu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Coast, Australia
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 23 June 2014

I stayed at this hotel for 2 nites in April 2014, the price are reasonable with free airport /hotel pick up services! The day I stayed in hotel was really busy, even after 3pm I cannot check in to my room and they don't know when I can check in, till I insisted to know the time, the staff then find me a room to check in immediately.
You need to carry your own luggage to the room even though this is a 4 star hotel.
The room is big and nice, king size bad, flat screen tv, sofa and table, bathroom is big too, nothing to complain.
15 mins walk to Shatin central shopping centre, hotel provided free bus service to Kowloon and Disneyland.

  • Stayed April 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank heraliwy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter C, General Manager at Regal Riverside Hotel, responded to this review, 25 June 2014
Dear heraliwy: Thank you very much for staying at Regal Riverside Hotel during your recent visit to Hong Kong. We are sorry to learn that you encountered problem upon check in but glad that our associates were able to resolve the problem and checked you in without further delay, and the room arrangement was to your satisfaction. Regal Riverside being one of the very popular hotels in the district, our lobby area can get congested during the prime time, however, our Concierge staff would be more than happy to provide assistance to deliver your luggage upon request.

Thank you again for your valuable comments and we apologize for inconvenience may have caused. All of us at Regal Riverside look forward to welcoming you back soon.

Best regards
Peter Chiu 
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 21 June 2014 via mobile

The hotel is located near sha tin mtr. It takes about 15 minutes to walk from sha tin mtr. There is a very big mall located just at the mtr.

Generally, the room is clean and basic amenities such as toothbrush, bathing soap and hair dryer are provided. Although there are 4 single beds, the room is not crampy. Bathroom is of normal size and there is a bathtub to shower in. However the air conditioner seems to not work very well. The temperature adjustment does not work and always stays at the same warm temperature. But at least it is still considered cool enough. Furthermore the air conditioner is dry which caused bad skin condition for me.

Stayed June 2014, travelled with friends
Helpful?
2 Thank Greatbigant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter C, General Manager at Regal Riverside Hotel, responded to this review, 25 June 2014
Dear Greatbigant: Thank you for choosing Regal Riverside Hotel and sharing your comments on Trip Advisor. We are pleased to learn that in general your stay was enjoyable and our room furbishing was to your expectations.

Your constructive comments are truly appreciated and we look forward to the opportunity of welcoming you again soon.

Best regards
Peter Chiu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Regal Riverside Hotel

Property: Regal Riverside Hotel
Address: 34-36 Tai Chung Kiu Road, Sha Tin, New Territories, Hong Kong, China
Phone Number:
Region: China > Hong Kong
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Best Value Hotel in Hong Kong
#28 Spa Hotel in Hong Kong
#111 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): £
Hotel Class:4 star — Regal Riverside Hotel 4*
Number of rooms: 1138
Official Description (provided by the hotel):
Overlooking the picturesque Shing Mun River in Shatin, Regal Riverside Hotel is only 30-minute drive away from Hong Kong International Airport and is located conveniently near 2 MTR stations and a mega shopping complex featuring over 900 brand boutiques, individually operated shops, dining and entertainment places. The 1,138-room hotel operates routine shuttle services to Hong Kong International Airport, Hong Kong Disney Land, Ngong Ping 360 and Tsimshatsui East together with other public transports right on the hotel's doorstep, guests can easily connect to all shopping, entertainment and business districts in Hong Kong. Shatin features places of interest such as the 10,000 Buddha Temple, the Hong Kong Heritage Museum and the Jockey Club, a famous world class horse racing arena, Chinese University of Hong Kong and the Science Park. The hotel also features 10 restaurants and bars as well as a wide range of recreational facilities such as the beautiful outdoor swimming pool (closes during winter period), spacious fitness center with sauna, steam, Jacuzzi and beauty services. The hotel's OM Spa, designed in contemporary Thai style and infused with a soothing sense of harmony and serenity, provides professional spa and massage services to discerning guests for nourishing their body and soul. ... more   less 
Reservation Options:
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Also Known As:
Regal Riverside Hong Kong
Hotel Regal Riverside
Regal Riverside Hotel Hong Kong

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