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Harbour Grand Kowloon
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Reviews (3,175)
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1,691
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1,524 - 1,529 of 3,175 reviews
Reviewed 4 July 2014

After just experiencing the beautiful Ritz-Carlton Millennium in Singapore, we checked into an upgraded Superior Harbour View room at the Harbour Grand with high expectations.

Arriving after 9.00pm we decided to order a room service snack. After being told that the nachos were not available, we settled on a pizza, which we were told would take 30 mins. It did but was barely warm by the time it arrived. We received a complimentary fruit bowl and bottle of chardonnay, which was lovely at the time. (On checking out we discovered that the complimentary wine had been added to our bill! It was removed.)

The room was spacious, clean and well appointed, if a little dated. Room servicing over our five day stay was patchy. Some days we didn't get replacement hand towels or washers, other days the mini-bar was not restocked. Anything missing or done incorrectly was fixed/replaced promptly and cheerfully upon request but having to regularly ask for things to be fixed got a little tedious.

We had a late checkout of 4.00pm on our last day and true to form, we were locked out of our room at midday. Again it was fixed with apologies but by this time we were over it!

The pool deck and facilities are ok but not great. The view from the pool deck is spectacular however. The buffet breakfast was just passable in terms of quality and you have to sign up for it in order to get free wi-fi. Its not good value and after one breakfast, we opted to just pay the daily rate for the wi-fi. Signal was ok but generally only worked inside the room.

Staff were generally pleasant, with the best being behind the reception desk. Like many similar hotels, they have staff to open the doors for you when arriving or leaving. Sometimes they weren't there and when they were they often looked like they would rather be anywhere else.

The courtesy bus service to the ferry terminal every half hour was great and we used it daily.

In summary, the Harbour Grand has the potential to be a great hotel but during our stay, too many things went wrong and too many little things weren't quite right or were at best, inconsistent.

I think we will likely try somewhere else next time in Hong Kong.

Room Tip: Superior Harbour View rooms in the centre of the building are the biggest in that class and worth the extra.
  • Stayed: June 2014, travelled as a couple
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2  Thank Rod E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-HGKLN, Manager at Harbour Grand Kowloon, responded to this reviewResponded 7 July 2014

Dear Rod E,

Thank you for sharing your thoughts and views. We have already taken note on the details and shared them with relevant departments. We very much look forward to welcoming you here to see our improvements. Feel free to email us directly if you have any plans to come over again – mktg.hgkln@harbourgrand.com / sales.hgkln@harbourgrand.com.

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Reviewed 30 June 2014

This hotel has excellent facilities,with superb views,especially the pool and gym.the harbour view rooms are worth the xtra.
Most impressive though is the staff from the doorman, to the checkin people , a nice experience

  • Stayed: June 2014, travelled with family
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2  Thank Lynne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-HGKLN, Manager at Harbour Grand Kowloon, responded to this reviewResponded 2 July 2014

Dear Lynne K,

We are so glad that you had an excellent stay and we are delighted to read your praise about the hotel. It is our pleasure to have you as our guest and we look forward to welcoming you back soon.

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Reviewed 30 June 2014

Not often I review a hotel whilst still in it, but this hotel is doing everything 120% right in my book. The location is fantastic, the surrounding buildings do not detract from this one in any way. The staff in all areas appear to be doing a first class job and they are happy in their work. From our welcome at one a.m. when we were bone weary after very long flights, to our house keeping wake up at nine thirty, then breakfast fifteen minutes before they were due to close breakfast etc etc etc, to the help at the concierge desk, to housekeeping for still making up our room hours later than the norm because of us, to our call an hour ago for a roll of loo paper, there isn't one little thing they could do better.
We joined many many enthusiastic diners tonight in the Promenade restaurant for their famous Buffett, which also was amazingly good. That roast beef really does melt in the mouth, and the bread and butter pudding was the best I have eaten in my almost 60 years.
Keep doing what you are doing the hotel is just lovely and elegant, it's not trying to be something from the future, you have the recipe right.
The downtown shuttle is easy to,use, it runs on time and the driver we had today cleans the outside of his bus in the waiting time at the hotel stop, incredible.
I would book here again in a heartbeat, if I ever pluck up the courage to fly the horrendous amount of hours I need to get here, again. Thanks very much. We both loved it here, and in seven and a half weeks of travelling around Europe etc we have stayed in some varied accommodation, believe me.

Stayed: June 2014, travelled as a couple
6  Thank dingdongNewZealand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-HGKLN, Manager at Harbour Grand Kowloon, responded to this reviewResponded 2 July 2014

Dear dingdongNewZealand,

Firstly we would like to thank you for your exceptional review regarding your stay. Glad you enjoyed it and your particular praise about our service is gratefully received.

We are always thrilled to hear that we were able to deliver memorable experiences to our guests. We will constantly strive to go the extra mile for service excellence.

It was our pleasure to have you as our guest. Please don't hesitate to contact us if you have plans for Hong Kong again: mktg.hgkln@harbourgrand.com / sales.hgkln@harbourgrand.com. We wish you safe travels and look forward to welcoming you back soon.

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Reviewed 30 June 2014

We stayed here for 3 nights in June 2014, we had a most enjoyable stay. The staff were so accommodating and all greeted with friendly smiles, from the door men to the reception staff to the restaurant staff. Location is very central. View from Sea Facing rooms was breathtakingly beautiful. Nothing was too much effort and we will definitely be see you again when next in Hong Kong. Rooms were clean and comfortable.

  • Stayed: June 2014, travelled as a couple
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1  Thank KathyMare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-HGKLN, Manager at Harbour Grand Kowloon, responded to this reviewResponded 2 July 2014

Dear KathyMare,

Thank you for sharing your experience with the TripAdvisor community. We love the harbour view from hotel too. Did you go to the rooftop pool to see the view? That is definitely impeccable! In any case, we very much look forward to have the opportunity to welcome you back in future. Feel free to contact us directly so that we can personally assist you with your reservations next time when you have plans for Hong Kong: mktg.hgkln@harbourgrand.com / sales.hgkln@harbourgrand.com. See you soon!

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Reviewed 29 June 2014

Stayed here in Nov 2012 for 7 days and had a fantastic stay, staff were amazing and facilities were second to none, we had a problem with our internet in the room and were moved to a suite the next day whilst we were out, My partner had her birthday whilst we were there and we were greeted with wine and a cake in the room. Cannot praise the hotel enough and as we are heading back to Hong Kong next year will only settle for staying there, Good selection of food and a nice place to enjoy a drink. Free shuttle bus to the centre of town.

  • Stayed: July 2013, travelled as a couple
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1  Thank Lezhall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-HGKLN, Manager at Harbour Grand Kowloon, responded to this reviewResponded 2 July 2014

Dear Lezhall,

Thank you for your lovely review. It is our pleasure to celebrate with you your partner’s birthday and we’re so delighted during the planning of all the surprises. Feel free to contact us directly to assist with your reservations if you’re in town again: mktg.hgkln@harbourgrand.com / sales.hgkln@harbourgrand.com. We look forward to welcoming you back again soon for another memorable stay.

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