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“convenient location”
Review of The Kowloon Hotel

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The Kowloon Hotel
Ranked #139 of 730 Hotels in Hong Kong
Reviewed 25 May 2014

room was small but it's OK for the night. hotel location is convenient and has easy access to eateries, shopping and public transport. room was averagely clean but could be better especially the bath tub. could use a bit more scrubbing but it wasn't like very very dirty. just some spots here and there.

check in was fast but when i was checking out at 12pm, the queue was very very very long. as i was rushing off, one of the duty manager was very kind to help me take back the key.

despite the small room which is pretty common in HK, the hotel was not too bad. provided adequate amenities and even provided fresh milk for coffee in the room which was pretty impressive. i would stay there again if it is only for a couple of nights.

  • Stayed: May 2014, travelled with friends
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Thank lisC_al
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonHotelMgmt, Public Relations Manager at The Kowloon Hotel, responded to this reviewResponded 28 May 2014

Dear lisC_al,

Thank you for staying with us at The Kowloon Hotel and taking the time to share your experience following your stay. We are glad to hear that you have enjoyed your stay with us, especially our mini-bar in the room. You generous comments regarding the check-out are also highly appreciated and have been shared with our frontline staff. Regarding your comments on the bath tub, please be assured that our housekeeping staff have been reminded of the stated issue and will ensure proper procedures are adhered to at all times. Please kindly provide us with your period of stay and contact email to mktg.klnh@harbour-plaza.com , we will investigate on the problem.
Thank you again and we hope to see you again on your next visit!

Best wishes,
The Kowloon Hotel Management

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601 - 607 of 1,756 reviews

Reviewed 24 May 2014

The hotel in general and the rooms are respectable. The staff is very kind. The price for Wi-Fi will make a dent in your pocket. Watch out! Itried booking on their website to save on this cost, but the rooms were listed $20 over the AsiaRooms price.

  • Stayed: May 2014, travelled on business
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1  Thank DavidChicago_IL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonHotelMgmt, Public Relations Manager at The Kowloon Hotel, responded to this reviewResponded 28 May 2014

Dear DavidChicago_IL,

Thank you for staying at The Kowloon Hotel and sharing you experience with the travelling community. We would like to suggest you to book via our official website to enjoy exclusive offers and packages such as free WiFi during your entire stay, free room upgrade, personalized check-in etc on your next stay, which are not offered on other booking portals. We hope that you have enjoyed Hong Kong and The Kowloon Hotel, and we look forward to welcoming you back again soon!

Best wishes,
The Kowloon Hotel Management

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Reviewed 21 May 2014

The rooms are small but expected in HK but comfortable with air con it is very central near train station and pier and staff are very helpful had breakfast every day which is good would stay again worth the money.

  • Stayed: May 2014, travelled with friends
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Thank 464Maggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonHotelMgmt, Public Relations Manager at The Kowloon Hotel, responded to this reviewResponded 28 May 2014

Dear 464Maggie,

Thank you for staying with us at The Kowloon Hotel. We are delighted to hear that you have enjoyed out rooms, service, breakfast and hotel location. Your positive feedback are of great encouragement to us and have been shared with our staff. It was our pleasure to serve you and we look forward to welcoming you back to our hotel.

Best Wishes,
The Kowloon Hotel Management

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Reviewed 21 May 2014

Visited Hong Kong, last week, chose the Kowoon Hotel, for its brilliant location, right on Tsim Sha Tsui, with easy access to the MTR right outside. Booked the room on expedia for a night, got a club room, the check in was at the Lounge on the 17th floor. The hotel was extremely busy being High season.

As i had anticipated that most rooms in HK are small this hotel was no exception, but the room had all necessary comforts was clean and modern.

The lounge had some good finger food in the evening, with with free wifi during the entire stay at all areas of the property.

Breakfast was a fantastic spread. Tried the Cantonese restaurant on the 2nd floor serves awesome dim sums.

Room Tip: Take the club rooms, worth the extra HKD,
See more room tips
  • Stayed: May 2014, travelled on business
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Thank sumeet r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonHotelMgmt, Public Relations Manager at The Kowloon Hotel, responded to this reviewResponded 22 May 2014

Dear sumeet r,

Thank you for staying with us at The Kowloon Hotel. We are more than delighted to learn that you have enjoyed our hotel, cuisine and service, especially The Harbour Club Lounge. Your generous and kind compliments are highly appreciated and have been shared with our Harbour Club Lounge staff and our F&B staff. Thank you and we hope to welcome you back again soon.

Best wishes,
The Kowloon Hotel Management

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Reviewed 19 May 2014 via mobile

Have just had a few days in Hong Kong and stayed at the Kowloon hotel. Good hotel, efficient staff, rooms are small. Wifi is expensive - $140HK for 24 hours on 2 devices. No other options for longer stays. We went to the HK Tourist information Office by the Star Ferry Office and got 1.5gig of data for 5 days for $69 HK. Much better

  • Stayed: May 2014
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Thank ChrisandRobMcdonald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonHotelMgmt, Public Relations Manager at The Kowloon Hotel, responded to this reviewResponded 22 May 2014

Dear ChrisandRobMcdonald,

Thank you for staying at The Kowloon Hotel and sharing you experience with the travelling community. We would like to suggest you to book via our official website to enjoy exclusive offers such as free WiFi during your entire stay, personalized check-in, room upgrade etc on your next stay. We hope that you have enjoyed Hong Kong and The Kowloon Hotel, and we look forward to welcoming you back again soon!

Best wishes,
The Kowloon Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2014

Staff at front desk and club lounge was accommodating. Location is excellent with direct access to the subway which leads to two MTR lines. Close to ferries, and harbour. Rooms are modern and nice.

Rooms on level 16 were very noisy. Both with foot traffic in the hallways outside the room and knocking from the club lounge upstairs. Moved rooms twice in an 8 night stay period. Rooms 1612-1614 are atrocious for noise as they're directly in front of the lift foyer which is tiled on the club levels so the noise travels under the door that doesn't meet the floor. Watched another guest at buffet breakfast pick up an eggs Benedict with her hands then decided she didn't want it so put it back for another unassuming guest to pick up. When I alerted the kitchen staff, he took the plate away as if he was going to dispose of it, but then brought the plate back with the same serve accompanied with two new serves. I could tell because the two new serves looked fresh and the one that had been touched by another guest was plastic looking as the hollandaise sauce had hardened and dried up from sitting there. When the hotel staff member organised me a taxi, the taxi driver ripped me off. It shouldn't cost anymore than HK$250 for 2 pieces of luggage direct to the airport from the hotel. I was charged HK$365. Although this is not the hotels fault directly, they should assist their guests by ensuring their guests are looked after by the taxi drivers they arrange for their guests. Room service is expensive. Additional 10% service charge not shown on receipts you sign for. This is shown at checkout. Whilst the staff were very accommodating in attempting to resolve the noise issue, the matter is that the issue exists. In the first room I was woken by thumping at 7:30am each morning. The second room the thumping was 1:30-2am. The third room was much better 1631 but the air conditioning was humming noisily and the bathroom smelt of urine as well as had this black sandy granules that would not flush away completely. All 3 rooms had sufficient harbour views. Rooms are very small. And there's no luggage rack.

  • Stayed: December 2013, travelled with family
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Thank Family_of_thre3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonHotelMgmt, Public Relations Manager at The Kowloon Hotel, responded to this reviewResponded 20 May 2014

Dear Family_of_thre3,

Thank you for staying at The Kowloon Hotel and taking your time to write such a comprehensive review following your stay. We are delighted to hear that you had enjoyed our service, rooms and hotel location; while at the same time, it is with regret to learn about some of your disappointments.
Regarding the food handling and cleanliness of the bathroom, please be assured that our kitchen and housekeeping staff have been reminded of the stated issue and will ensure proper procedures are adhered to at all times. Please kindly provide us with your period of stay and contact email to mktg.klnh@harbour-plaza.com , we will investigate on the issue and improve to strive for service excellence.
Your comments on the service provided are also well taken. We will definitely enhance our staff training to all the frontline staff. Meanwhile, we will also review the existing soundproof facilities with management for further improvements to be made in the future.
Thank you once again and we hope to welcome you back to our hotel.


Best wishes,
The Kowloon Hotel Management

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Reviewed 15 May 2014

I stayed there from 27th April to 30Th April 2014 The room size mentioned on their portal was 248 Sq. FT but it was much smaller then that I booked a room for 2 with 2 single bed what they did was they just divided a double bed by 6 inches and made the it 2 single bed room just 6 inches???
I even asked them just being a busy season are you fitting us in single room and this room is not 248SQ. FT. they said no its a double room only which was not even 200 SQ FT
every one know HK room are small and as regular traveler I booked this hotel just because of the room size what I got was their pathetic size room
Pls check on the attached photo is that room 248 Sq. Ft.

Room Tip: Harbor view north point and Kowloon Hotel are worse hotel of Harbor group Harbor view 8 Degree is...
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  • Stayed: April 2014, travelled on business
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1  Thank Baid_Jain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonHotelMgmt, Public Relations Manager at The Kowloon Hotel, responded to this reviewResponded 20 May 2014

Dear Baid_Jain,

Thank you for staying at The Kowloon Hotel and sharing your experience on Tripadvisor. Your feedback on the size of our room has been brought to our attention; our average Standard, Superior and Deluxe Rooms rage in size from 215 sq. ft to 237 sq. ft., there might be a misunderstanding in the information of the room size that caused your disappointment. If you are available we would like more information to ensure we have a better understanding of your concerns. Please kindly provide us with your contact email and the name of the booking engine you booked through to mktg.klnh@harbour-plaza.com . We will investigate and get back to you as soon as possible.

Best wishes,
The Kowloon Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Kowloon Hotel

Address: No.19-21 Nathan Road, Tsim Sha Tsui, Kowloon, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#101 Business Hotel in Hong Kong
#114 Luxury Hotel in Hong Kong
Price Range: £98 - £186 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Kowloon Hotel 4*
Number of rooms: 736
Reservation Options:
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Also Known As:
Kowloon Hotel Hong Kong
Kowloon Hong Kong
The Kowloon Hotel Hong Kong

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