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“Beware of online booking”
Review of The Kowloon Hotel

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The Kowloon Hotel
Ranked #139 of 730 Hotels in Hong Kong
Reviewed 25 June 2014

Great location we stayed in this hotel for 7 days. Don't expect any welcome or greeting from the staff its overcrowded at the counter. Beware of online booking it happened we booked king size double bed room but they gave us very small room (Super single bed) once we raise our voice changed to room what we booked. Only good thing is location. If your are vegetarian lot of Indian veg or chinese veg restaurants are near by. Room size is quite small but well maintained..

  • Stayed: June 2014, travelled with family
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2  Thank RashmiHegde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonHotelMgmt, Public Relations Manager at The Kowloon Hotel, responded to this reviewResponded 6 July 2014

Dear RashmiHegde,

Thank you very much for staying at The Kowloon Hotel and leaving us a review on Tripadvisor. We hope that you have enjoyed your stay with us. Your comment on the attitude of some of the staff is well noted, please be assured that we have reminded out staff to ensure that friendly and welcoming services is to be extended anytime. Thank you again for your valuable comments and we look forward to welcoming you back again.

Best wishes,
The Kowloon Hotel Management

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579 - 585 of 1,757 reviews

Reviewed 24 June 2014

Stayed there this time and was quite impressed with a very friendly and courteous staff in the front desk.
His name was Mr.Dominic and he was very quick in providing us a room and was very efficient
at his job.
The rooms were well kept and clean except that they were quite small.
All the staff in the breakfast area were very rude and impolite.
Truly appreciate the exemplary service rendered to us by Mr.Dominic.
Good job keep it up.

Room Tip: If you are travelling as a family definitely take the inter connecting rooms.And ask for the road fa...
See more room tips
  • Stayed: June 2014, travelled with family
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Thank Mussi69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonHotelMgmt, Public Relations Manager at The Kowloon Hotel, responded to this reviewResponded 25 June 2014

Dear Mussi69,

Thank you for staying at The Kowloon Hotel and having taken the time to share your feedback about your recent stay with like-minded travelers. We are glad that you gave us a positive comment on our front desk associate Dominic, we are more than happy to share your comments with him, as we are sure he will be most appreciative of your compliments. Meanwhile, we have also reminded our restaurant staff to ensure that friendly and welcoming service is to be extended anytime. Thank you again for your comments and we look forward to having the pleasure of welcoming you back in the near future.

Best wishes,
The Kowloon Hotel Management

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Reviewed 24 June 2014

Just behind the harbour in Kowloon, this hotel is very well located! Lots of shops and restaurants just a few steps away! The room is not so big, but confortable. The breakfast is really good, but a little bit expensive.

  • Stayed: July 2013, travelled solo
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Thank FredericoGuerra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonHotelMgmt, Public Relations Manager at The Kowloon Hotel, responded to this reviewResponded 25 June 2014

Dear FredericoGuerra,

Thank you for staying at The Kowloon Hotel and thank you for your kind words. Your compliments on our hotel, cuisine and location are much appreciated as we continue to strive for service excellence. In the meantime, we look forward to having the pleasure of welcoming you back in the near future.

Best wishes,
The Kowloon Hotel Management

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Reviewed 24 June 2014

bottleneck at the check in counter. no welcome or greetings. I stayed there for two nights and it wasn't the most pleasant of all. Room was small and not suitable for family travellers. breakfast was included with this rate but it was not HALAL but looks decent . The good thing is the location os the hotel with easy access to the MTR and the train station is connected to the hotel. The hotel has no swimming pool and facilities . There is no coach bay so we have to unload our stuff on the main road , a real turn off .

  • Stayed: June 2014, travelled with family
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Thank Empire27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonHotelMgmt, Public Relations Manager at The Kowloon Hotel, responded to this reviewResponded 25 June 2014

Dear Empire27,

Thank you for staying at The Kowloon hotel and taking the time leave us a review on Tripadvisor. We appreciate your comments while at the same time regret to hear about your disappointments.
Your comment on the service provided is well taken. Please rest assured that we will definitely enhance our staff training to all the frontline staff to ensure excellent service is extended to the guests at all times.
Your feedback concerning the rooms and hotel facilities are being noted which is of great value to us. We will pass your feedback to the management and will take your kind comments into consideration in our future renovation. Thank you and we hope to be of service to you again in the future.

Best wishes,
The Kowloon Hotel Management

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Reviewed 23 June 2014

The location of the property is right smack bang in the mist of Nathan Road and right next to the MTR station. Easily accessible by the airport express. Very good location for shoppers and about 15 minutes from the hotel to the night market on Jordan Street by the MTR. Only regret are the rooms, they are very very small for a 4* Property. The staff is helpful and friendly.

  • Stayed: June 2014, travelled on business
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2  Thank MHGogri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonHotelMgmt, Public Relations Manager at The Kowloon Hotel, responded to this reviewResponded 25 June 2014

Dear MHGogri,

Thank you for staying at The Kowloon Hotel. We are delighted to learn that you have enjoyed our hotel, service and of course the hotel location. We also appreciated your kind comments on our staff, you positive feedback surely encourage us to keep improving our service quality. We hope to welcome you back to the hotel in near future.

Best wishes,
The Kowloon Hotel Management

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Reviewed 23 June 2014

I have stayed here on a number of occasions over the years and it is alway the same.
The room was clean and tidy but quite small.
The hotel is located off Nathan road and above the Kowloon railway.
A short walk to the ferry and close to many shops.
This was only an overnight stay this time and having arranged a late check out, there was time
To have a slow start to the day.
I have always liked this hotel with a great rate and wouldn't hesitate to stay again.

  • Stayed: June 2014, travelled as a couple
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Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonHotelMgmt, Public Relations Manager at The Kowloon Hotel, responded to this reviewResponded 24 June 2014

Dear Robert D,

Thank you very much for staying at The Kowloon Hotel. It have been our pleasure to be of service to you over the past years, and we are glad that you have always enjoyed your stay here with us. Your returning visits are the greatest encouragements to all staff as we will continue to strive for service excellence. We look forward to welcoming you back again in near future!

Best wishes,
The Kowloon Hotel Management

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Reviewed 23 June 2014

Just did an overnighter here, access to shops, MRT,ferry very easy, hotel is modern and clean ,good staff, we got up graded to a Club room nice but very small not what I would describe as Club. Breakfast was excellent great choices ,staff continually clearing away plates etc

Stayed: June 2014, travelled with friends
2  Thank VirgAl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KowloonHotelMgmt, Public Relations Manager at The Kowloon Hotel, responded to this reviewResponded 24 June 2014

Dear Alan G,

Thank you for staying at The Kowloon Hotel leaving us a review on Tripadvisor. We are more than delighted that you had enjoyed your stay with us, especially our hotel location, services and breakfast. Thank you again and we look forward to welcoming you back soon when your travel plans take you back to Hong Kong. In the interim, we remain at your service.

Best wishes,
The Kowloon Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Kowloon Hotel

Address: No.19-21 Nathan Road, Tsim Sha Tsui, Kowloon, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#101 Business Hotel in Hong Kong
#114 Luxury Hotel in Hong Kong
Price Range: £98 - £186 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Kowloon Hotel 4*
Number of rooms: 736
Reservation Options:
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Also Known As:
Kowloon Hotel Hong Kong
Kowloon Hong Kong
The Kowloon Hotel Hong Kong

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