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“Great hotel; amazing service”
Review of Conrad Hong Kong

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Conrad Hong Kong
Ranked #20 of 723 Hotels in Hong Kong
Certificate of Excellence
Reviewed 26 October 2013 via mobile

I stayed here for 5 nights on business. Beautiful hotel with views of the Harbour. I was upgraded to a room with executive lounge access on the 59th floor. Lounge provided a nice hot breakfast and a very nice happy hour with great food which was sufficient for dinner. Service really stood out. I would call it exemplary. Nice touches like fresh fruit and flowers in the room make you feel pampered. Great location. Easy access to the tram and to Hong Kong park and, shopping and the central business district. You can't go wrong at this place.

  • Stayed: October 2013
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Thank Ilovetotravel62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradHongKong, General Manager at Conrad Hong Kong, responded to this reviewResponded 31 October 2013

Dear Valued Guest,

Thank you for your Compliments towards Conrad Hong Kong. I am pleased to hear you enjoyed the our new renovated Executive Lounge and services. I hope will stay with us again soon to experience smart luxury at its finest!

Kind regards,
Thomas Hoeborn
General Manager

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1,839 - 1,845 of 3,334 reviews

Reviewed 26 October 2013

I stayed at the Conrad in Hong Kong as part of a company conference and was quite impressed by the quality of the facilities and the attitude of the staff. The hotel is located very close to the Hong Kong Central station on the Airport Metro line and I had checked into the lobby within an hour of landing at the airport. The rooms are nice and spacious and the service is very prompt and courteous. All in all, I would recommend this to anyone coming to Hong Kong on business and looking for a nice high quality hotel to stay.

  • Stayed: October 2013, travelled on business
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Review collected in partnership with Conrad Hotels & Resorts
Thank Shubhang_23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradHongKong, General Manager at Conrad Hong Kong, responded to this reviewResponded 29 October 2013

Dear Valued Guest,

Thanks for taking the time to write your heartfelt review, and I hope to see you return to us soon to shape your own unique Conrad experience.

Kind regards,
Thomas Hoeborn
General Manager

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Reviewed 25 October 2013

Stayed here 2 nights in March, and loved it. Used points, so hard to judge value. Was bumped up to a suite with an amazing view. The hotel is Hong Kong side, and it can take a bit to get to Kowloon, but overall very good location.
The room seemed a bit dated to me, and that may be the only bad thing I have to say about this hotel. Amazing service, the staff there were friendly, helpful, and I never stood in a line. Very fine breakfast, with an even better afternoon tea. The tea may have been the best thing about the hotel, I still rave about it today. Concierge was very helpful with recommendations for dinner and shopping.
There is a luxury (by my standards anyway) mall right below the hotel, you can take an elevator directly to it. Couple of decent places to eat down there, but if you are shopping go Kowloon side.
Overall, a top hotel. Again, I can't speak to price, but this is definitely deserving of 5 stars.

Room Tip: Not sure which side, but you want to be facing down the hill, not up. Better view
See more room tips
  • Stayed: March 2013, travelled as a couple
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Thank pongo1390
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradHongKong, General Manager at Conrad Hong Kong, responded to this reviewResponded 29 October 2013

Dear Valued Guest,

Thank you for choosing to stay with us at Conrad Hong Kong. I am glad to hear that you enjoyed your stay and that our Concierge Team was so attentive to your needs. I will be sure to share your comments with them. Should your travels bring you back this way, I hope that you will stay with us again.

Kind regards,
Thomas Hoeborn
General Manager

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Reviewed 24 October 2013

We stayed here immediately after staying at the Park Hyatt in Tokyo. There really is no comparison; but then again, we were in two completely different cities. The Conrad is located inside of a high-end shopping mall (which let's be honest are a dime a dozen in HK!)

Room was passable: it was comfortable and clean, but needs updating. Enjoyed the Shanghai Tang amenities (also had them at the Conrad in NY) and the fresh fruit basket that they would come and replenish every night. The free bottled water is great, as bottled water is a necessity when you're in China.

We stayed on the executive floor and had a view of Victoria Peak. Gorgeous! You can also pay more to have a view of the harbor, which we every evening during cocktail hour in the executive lounge.

Service was great. From the bellhops to the check-in desk to the staff in the lounge, everyone is friendly and so helpful.

Stayed: September 2013, travelled as a couple
Thank travelhappyholidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradHongKong, General Manager at Conrad Hong Kong, responded to this reviewResponded 29 October 2013

Dear Valued Guest,

Thank you for your comments about Conrad Hong Kong. I truly appreciate your feedback towards our room which we will take into consideration for further improvement. I hope you will stay with us again soon to experience smart luxury at its finest!

Kind regards,
Thomas Hoeborn
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2013

HAvent stayed here in a while but was glad to be back .
Great staff, very neat modern room with terrific bedding( didnt want to get out of bed)
Club floor breakfast and dining was very good with a great selection.
Its pricey as are all three hotels in complex but a very convenien place to stay with MTR and shopping right in the complex

  • Stayed: October 2013, travelled on business
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Thank lgppres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradHongKong, General Manager at Conrad Hong Kong, responded to this reviewResponded 29 October 2013

Dear Valued Guest,

Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels.

Kind regards,
Thomas Hoeborn
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2013

I stayed for business, the location was tricky, but all of HK is easy to get to in Taxi. The ONLY issue, to name one, if any, was that it took a while for the luggage to get to my room (I checked in and had a dinner to attend right after)

  • Stayed: October 2013, travelled on business
    • Location
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    • Service
Review collected in partnership with Conrad Hotels & Resorts
Thank Yoshio G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradHongKong, General Manager at Conrad Hong Kong, responded to this reviewResponded 29 October 2013

Dear Valued Guest,

Thank you for your comments about Conrad Hong Kong. We apologize for the delay of luggage delivery which might cause from the high occupancy. I hope everything went well later on and hope you will stay with us again soon to experience smart luxury at its finest!

Kind regards,
Thomas Hoeborn
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2013

This hotel is located in the same complex/shaopping mall as two others; Island Shangri-La and JW Marriot. So for this location and surrounding shopping you have a choise between the three at similar prices. Although Shangri-La is a little more expensive the hotel atmosphere and service is much higher, so too are the restuarants and rooms.
There is nothing wrong with this hotel per say, just nothing outstanding to make it memorable and make me want to return, which the Shangri-La did have!
Conrad is a nice hotel and we had a pleasant stay, rooms are a little small but so are all rooms in HK. Bathroom was nice with a TV inside and bed comfortable, didnt visit the pool but it looked fine.
Only slight annoyance was having to wait in line for check-in and check-out.
Again, nothing wrong.. just nothing fantastic....

  • Stayed: August 2013, travelled as a couple
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1  Thank kpboll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradHongKong, General Manager at Conrad Hong Kong, responded to this reviewResponded 31 October 2013

Dear Valued Guest,

Thank you for sharing your experience at Conrad Hong Kong. I am sorry to hear you had to wait for a while for check-in and check-out. We will review our service procedure in this area carefully. Thank you for your feedback and look forward to seeing you again soon!

Kind regards,
Thomas Hoeborn
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Conrad Hong Kong

Address: No 88 Queensway, Pacific Place, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Admiralty
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Hong Kong
#18 Romantic Hotel in Hong Kong
#19 Business Hotel in Hong Kong
#20 Luxury Hotel in Hong Kong
Price Range: £233 - £535 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Conrad Hong Kong 5*
Number of rooms: 512
Official Description (provided by the hotel):
Located in the heart of the city's business district, Conrad Hong Kong offers the luxury base for business and leisure travelers. The hotel features 512 rooms and suites with panoramic views of Victoria Harbour or The Peak, extensive meeting and leisure facilities, heated outdoor swimming pool and award-winning restaurants. ... more   less 
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Also Known As:
Conrad Hong Kong Hotel Hong Kong
Hong Kong Conrad

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