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“Great service oriented hotel”
Review of Conrad Hong Kong

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Conrad Hong Kong
Ranked #23 of 726 Hotels in Hong Kong
Certificate of Excellence
Reviewed 7 December 2013

My wife and I stayed here for 4 nights recently and loved our stay! Upgraded to Executive Floor with all associated benefits. One of the best lounges we have seen. Great variety of food and beverage for afternoon tea, evening canapés and drinks and breakfast. Staff were all incredibly helpful and polite, particularly Ken (Mr Hong Kong!) and Yoda who provided valuable hints and tips each morning and evening on sightseeing tips, etc. Great Central location close to Hong Kong Park, shopping and sights. A short stroll through the park will bring you to the base for the cable car ride to The Peak. We would not hesitate to stay here again when visiting Hong Kong.

Stayed: November 2013, travelled as a couple
Thank mmodlt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradHongKong, General Manager at Conrad Hong Kong, responded to this reviewResponded 10 December 2013

Dear Valued Guest,

Thank you for your kind review of Conrad Hong Kong. I am pleased to hear you enjoyed your stay and will let Mr Hong Kong - Ken, and Yoda know they contributed to your one-of-a-kind experience. We hope to see you again soon.

Kind regards,
Thomas Hoeborn
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 6 December 2013

This was my first stay in Conrad chain. I got upgraded to a suite room on level 60. It was truly an amazing stay, I wish I could stay there longer! The room was impeccable, very spacious with 2 bathrooms and a lounging suite, which I love, because it has such amazing view of HK during the day and night. The bath products was aromatherapy and really nice... The hotel is connected to Pacific Place mall downstairs, so you could easily do your luxury shopping there. Too bad they didn't provide free wifi in room. Would definitely come back again!

  • Stayed: October 2013, travelled on business
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Thank Yofi_L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradHongKong, General Manager at Conrad Hong Kong, responded to this reviewResponded 10 December 2013

Dear Valued Guest,

Thanks for your recent stay with us. We will carefully consider your suggestion on internet and review our offerings. Thank you and look forward to welcoming you again soon!

Kind regards,
Thomas Hoeborn
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2013

Good location in between Central & Causeway Bay
Staff are very helpful and service is prompt and indining is good
easily walkable from Star Ferry & Central area and a short taxi to Causeway Bay business area
construction is a bit of an issue at the moment August 2013 - but improvements to the entrance and drive way area will be welcomed
Being on top of shopping arcade is good to kill time in between meetings
A good business hotel on the Island

  • Stayed: August 2013, travelled on business
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Thank cynmar61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradHongKong, General Manager at Conrad Hong Kong, responded to this reviewResponded 10 December 2013

Dear Valued Guest,

Thanks for your kind review about your stay with us. I am glad to let you know that the construction is completed and I invite you to experience our new renovated Executive Lounge at its finest!

Kind regards,
Thomas Hoeborn
General Manager

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Reviewed 5 December 2013

Spent 3 very pleasant nights here.

Location is good, plenty of very affordable cabs, never had to wait. Right above the Admiralty MTR station, a short walk through the Pacific Place Mall . The tram lines are also close to the hotel. It's a short ride to the ferry terminal for Kowloon.

Wonderful service from the entire staff very attentive.

The layout of the room and size of the room are good, very comfortable beds. The room was very well appointed and was typical of a Conrad with a number of little extras, daily fruit, the cute bear, slippers and an umbrella.

I enjoy Conrads they provide consistent superior service and this is one of the best.

  • Stayed: November 2013, travelled with family
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Thank DavidGB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradHongKong, General Manager at Conrad Hong Kong, responded to this reviewResponded 10 December 2013

Dear Valued Guest,

Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels.

Kind regards,
Thomas Hoeborn
General Manager

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Reviewed 2 December 2013

I've been doing Conrad HK for many many years and it continues to never disappoint.

The latest visit was last end-October when I brought the entire family and in-laws on a long-weekend holiday to HK and Macau, using HK as base for the entire four nights. I had booked three rooms and my sister in-law and hubby arrived mid-morning ahead of my family. The Conrad staff looked for a room, had it cleaned up asap, asked my sis-in-law to have a drink and snack at the Executive Lounge, and delivered the room keys to the lounge within an hour. And to think they were nearly fully-booked.

The location is great - at the heart of the business district, it sits on top of the Pacific Place shopping complex. And just outside Pacific Place is the Admiralty MTR station, from where you could get anywhere in HK. It also happens to be one of the dozen stops on the complimentary Airport Express bus shuttle service so that's a plus.

The rooms, esp those on the executive floors (55th and above) have a great view, either of the harbour or the peak. There are enough lifts and they're high-speed so at no point do you feel you've been waiting too long. The rooms are well-appointed, with a great coffee maker, DVD player (which I appreciate since we always carry DVDs with us for just such occasions), nice lighting system, top-quality pillows (my wife is the pillow maker's worst nightmare since very few hotel pillows make her grade), enough electric outlets, latest model safe, large T&B with its own TV and remote.

The front desk staff are all very friendly - special commendations to Junvie, who moved so efficiently to get a their bed installed in one of our rooms. We belatedly asked for late check-out and despite the high occupancy at the time, we got it - and they make you feel it's just part of the "regular" service.

The executive lounge is always a god-send - you spend less time for breakfast, you can grab high tea things from 3 to 5 pm, and the 5 to 7 pm cocktails are great. The wine selection is always top notch. You'd just wish they keep the bar open longer but they do take away the wine as well when they clean up at 7 pm. And unlike other exec lounges, the cooks keep the food trays well-stocked. We did have only one instance of a rather rude exec lounge staff, but the rest of the lounge crew were very charming.

Housekeeping is quick and efficient as well. And unlike other hotels, the housekeep staff are all very presentable, charming and speak good English - you can almost imagine them manning the front desk. The toiletry set is as you would expect of Conrad, first class.

The bell service is just as good as every one else - they are quick to help with luggage, load and unload with Germanic efficiency, and very quick with directions.

Of course it's pricey - but Conrad HK is hard to beat, plain and simple.

Room Tip: I always get an Exec Lounge room - pricier but the exec lounge is hard to beat. And always get a har...
See more room tips
  • Stayed: October 2013, travelled with family
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Thank JGR001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradHongKong, General Manager at Conrad Hong Kong, responded to this reviewResponded 6 December 2013

Dear Valued Guest,

Thank you for your kind review of Conrad Hong Kong. I am pleased to hear you enjoyed your stay and will let my team members know they contributed to your one-of-a-kind experience. We hope to see you again soon.

Kind regards,
Thomas Hoeborn
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2013

Great experience in this hotel:

- very convenient location
- large, pleasant, comfortable rooms
- all the 5* amenities
- spotlessly clean
- good, efficient service
- excellent restaurants

Negatives?
- price perhaps, but this is Hong Kong...

  • Stayed: June 2013, travelled on business
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Thank BobMQC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradHongKong, General Manager at Conrad Hong Kong, responded to this reviewResponded 6 December 2013

Dear Valued Guest,

Thank you for your comments about Conrad Hong Kong and I hope you will stay with us again soon to experience smart luxury at its finest!

Kind regards,
Thomas Hoeborn
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2013

I have stayed at the Conrad HK on at least 30 occasions over the last 10 years. It is always consistent and always first class. Great location. The hotel staff are attentive to all your needs and the quality of the food in the restaurants is top class. As a business traveller, this is about as good as it gets.

  • Stayed: November 2013, travelled on business
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Review collected in partnership with Conrad Hotels & Resorts
Thank tpaterson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradHongKong, General Manager at Conrad Hong Kong, responded to this reviewResponded 2 December 2013

Dear Valued Guest,

Thank you for staying at Conrad Hong Kong again. I hope you found a world of style, service and connections during your stay as always. Thank you for your business, and I hope to see you again soon.

Kind regards,
Thomas Hoeborn
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Conrad Hong Kong

Address: No 88 Queensway, Pacific Place, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Admiralty
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Hong Kong
#18 Romantic Hotel in Hong Kong
#19 Business Hotel in Hong Kong
#23 Luxury Hotel in Hong Kong
Price Range: £214 - £537 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Conrad Hong Kong 5*
Number of rooms: 512
Official Description (provided by the hotel):
Located in the heart of the city's business district, Conrad Hong Kong offers the luxury base for business and leisure travelers. The hotel features 512 rooms and suites with panoramic views of Victoria Harbour or The Peak, extensive meeting and leisure facilities, heated outdoor swimming pool and award-winning restaurants. ... more   less 
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Also Known As:
Conrad Hong Kong Hotel Hong Kong
Hong Kong Conrad

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