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“Comfortably Good!” 5 of 5 bubbles
Review of Conrad Hong Kong

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Conrad Hong Kong
Ranked #21 of 712 Hotels in Hong Kong
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Comfortably Good!”
5 of 5 bubbles Reviewed 8 February 2014 via mobile

I've stayed here many times and it's always wonderful and good service. On my recent stay, Junvie at the front desk was super friendly and accommodating. Their bed is so comfortable and I ended up having a good sleep which I normally don't.I can say that I am a big fan of Conrad Hotel brand.

  • Stayed January 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Katkeisha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (567)
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English first
Connecticut
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 7 February 2014

Wow, what an outstanding property from top to bottom. As a diamond member celebrating my 10 year anniversary with my wife, I was treated like an absolutely celebrity.

Upon arrival, we were whisked 600 feet in the air to the executive check-in area where we were welcomed with drinks and a very pleasant check in process.

We were upgraded to a corner suite on the 61st floor complete with champagne, chocolates, and a beautiful card celebrating our anniversary.

We were given access to the executive lounge which turned out to be amazing. The breakfast was exquisite every single morning. The afternoon tea was such an amazing treat. It was nice to get off the hot streets of Hong Kong, shower in our beautiful suite, and then relax in the lounge with gourmet sandwiches and teas. The cocktail hour was also amazing. The little bites of gourmet food could easily fill us up each night if we choose that route.

The location is excellent. It was extremely easy to walk to tram stops, bus stops, train stops, etc. Walking to the underground area made it easy to catch our subway to start our easy journey to Hong Kong Disneyland for two days in a row.

Overall, the service at the Conrad Hong Kong is top notch. The staff is amazing and the housekeeping is easily 5 star.

I sincerely hope that my wife get to return to this amazing property one day. Maybe for our 20th anniversary?

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 5 February 2014

The hotel is nice and service very good but as all hotels in Hong Kong very expensive. Location was fine as I travelled during Chinese New Year so the roads where very quiet. Lobby bar was clean and the service staff are very good.

  • Stayed March 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 1966dean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poole, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 February 2014

I am a Hilton Honors diamond member and wow, do they know how to treat you at the Conrad. What a wonderful experience it was staying here. The location is perfect, the view fantastic - especially from the executive lounge on the 59th floor. The room was lovely and worth every penny. I wouldn't consider staying anywhere else in Hong Kong. If you are not a gold or diamond member so won't get the use of the executive lounge, it is well worth paying the extra to upgrade to an executive room. The food and beverage in the lounge is superb.

Room Tip: A high floor for the wonderful view of Victoria Harbour and an executive room if you can
See more room tips
  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Janet C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taipei, Taiwan
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 2 February 2014

Conrad is one of our favorite hotel brands, Conrad Hong Kong is simply the best among the Conrads. It’s co-located on top of Pacific Place so that makes shopping and transportation super easy.

We were lucky to get an upgrade. The room itself is spacious with amazing mountain views. Very comfy beddings. The only disappointment is its executive lounge and its limited options during happy hours. But that will not stop us from staying with Conrad again.

  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank KuangKuang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sussex, England
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 2 February 2014

I am a diamond HH member and have stayed at multiple Hilton properties all over the world and this is my favourite; closely followed by the Conrads in Singapore and Tokyo. Service, comfort and refinement are words that spring to mind. I like my bed softer than most people and arranged this the first time I stayed there - subsequently whenever I return the bed is set up in advance they way I like it, a small touch but one that impresses me. I have one tiny reservation - they recently changed the executive club, in my opinion significantly for the worse. Previously one was served by elegant staff in full morning suits serving excellent coffee from Silver coffee pots. Now they have changed the layout, I think to squeeze more people in, and the whole thing is much more self service with the ubiquitous Nespresso machines - which I like at home but which pale in comparison to the attentive service previously found there. I fear this is all a cost saving efficiency move as they can obviously run the club with less staff. I cant blame them for this in this horrible economic climate but its a shame never the less.

  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank DavidHKeynes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 2 February 2014

We stayed 6 nights in this grand Hotel on Hong Kong Island. We used points plus cash before the Hilton points were devalued at the beginning of last year and stayed mid January this year 2014.

It was definitely a grand and luxurious experience. We had stayed here about 4 years ago in a Harbour View room but were not Gold Hilton members back then like we are now.

This time we were automatically upgraded to Level 57 with a Peak Executive King Room. Definitely worth being a Gold member in this instance as this provided we with privileges such as buffet breakfast in Garden Cafe and Executive Lounge access.

On the last 3 nights we were upgraded to a Corner Harbour Suite room due to a mishap that I will also share below. This room is absolutely amazing. Contains a living room overlooking Hong Kong Harbour and in the bedroom - facing the Peak. So the best of both worlds.

Below are the pointers from our stay.

Starting off with the Positives:

1. Quick check-in in the Lobby. Staffs were attentive, polite and professional. Upgraded us to an Executive room as stated above with no questions asked as we were a Gold Hilton member.
2. Peak Executive Room is 42 square metres. As we have been to Hong Kong many times, this room is definitely bigger than your normal sized hotel room for HK. We had a family of 2 adults and 2 children under 5 years old and this was definitely big enough for us.
3. Bathroom Amenities - possibly the best I've received in any luxury hotel around the world. You could choose from 3 choices - Aromatherapy Associates, Shanghai Tang or Tara Smith. We requested all 3 and all were extremely high quality. Our favourite was Shanghai Tang with a Mandarin Tea scent.
4. Incredible bed - this was a highlight as we always had a good nights sleep because of a firmly cushioned bed.
5. Executive Lounge staff - they were always polite and professional always wanting to help you in anyway they can. Special mention to Eunice and Portia who took care of our needs in the Executive Lounge.
6. Corner Harbour Suite - Everything you could want for a luxurious stay. They even provided a desert platter for us. The room size from my estimate would be at least 80 square metres. So definitely enough for our kids to run around in.
7. Buffet Breakfast - this has got to be one of the widest spread of food for a breakfast. It includes western and Chinese food.
8. Room Service - we tried Nicholini's and Brasserie on the Eighth set menu for room service. This was top notch food.
9. Connected to a High-end shopping mall - Pacific Mall. This has all your branded shops - but if you explore further - there are other shops nearby.

Now for the Negatives/Improvements needed:

1. Decor - the hotel is grand but in my opinion the rooms need an uplift to a more modern and contemporary feel. This includes the sofa in the Corner Harbour Suite. You could tell that it has been used for so long.
2. Housekeeping Mishap - as from above the reason we got upgraded from a Peak Executive Room to a Corner Harbour Suite room was due to my wife using her foot to collect the ball from under the bed that my son had been playing with. While doing this - there was a little piece of glass that scraped her foot. Housekeeping must have not vacuumed thoroughly enough before we moved into this room. Obviously in pain - she showed me the piece of sharp glass that had pricked her foot. I raised this initially to Guest Services on the phone - the person just said she would get back to me. This needs to be improved.
As we needed urgent medical assistance, I went to the Executive lounge and explained the situation to Portia - she organised the Duty Manager Roy Yeung and a First Aid Office/Doctor to come to our room to inspect my wife's foot.
This was done promptly within 10-15 minutes and they were in our room to ensure her foot was not inspected. Well done to the Executive Relations team for attending to this matter urgently.
For this - I requested to be moved to another room in which they moved us to the Harbour Suite.
3. Staff on the Egg/Noodle Station in the Buffet Breakfast - there is a particular gentlemen who didn't have the mannerisms fit for a five star hotel such as the Conrad. His English was hard to understand as it seemed he was mumbling under his teeth. Also there was a feeling of no acknowledgement.
4. Executive Lounge - now I understand that this was renovated recently - but I believe for the worse as I have to agree. It has one of the most limited canapés/food selection for an Executive Lounge. The seats seem quite cramped next to each other with no sense of privacy. It does overlook Hong Kong Harbour though. I believe with a better Executive Lounge - you provide a better experience for your customers which mean return business.

In conclusion this is definitely a five star hotel that is very grand. Would I stay in this hotel again? Sure - but with close to $450 USD per night for a basic room - it is quite costly - but unfortunately this seems to be the trend for Hong Kong. If you can afford it - go ahead - you won't be disappointed!

  • Stayed January 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LuxuryHotelReviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Conrad Hong Kong

Property: Conrad Hong Kong
Address: No 88 Queensway, Pacific Place, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Admiralty
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Hong Kong
#18 Romantic Hotel in Hong Kong
#19 Business Hotel in Hong Kong
#21 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Conrad Hong Kong 5*
Number of rooms: 512
Reservation Options:
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Also Known As:
Conrad Hong Kong Hotel Hong Kong
Hong Kong Conrad

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