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“Perfect location for shopping and sightseeing”
Review of Eaton, Hong Kong

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Eaton, Hong Kong
Ranked #86 of 718 Hotels in Hong Kong
Certificate of Excellence
Whitstable, United Kingdom
Level Contributor
44 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Perfect location for shopping and sightseeing”
Reviewed 27 March 2012

We had a 4 night stay here. Location was very good for all the markets in Kowloon. Easy walk to the ferry terminal to cross to Hong Kong island. Typical business type hotel with good standards overall. Breakfast was good too.

  • Stayed December 2011, travelled as a couple
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    • Cleanliness
    • Service
Helpful?
Thank flashpacker50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (785)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Dorset
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 26 March 2012

We used this hotel on our 5th visit to Hong Kong. The location was new to us - the only other time we stayed in Kowloon was in Harbour City - a great location which has become rather expensive. We were very pleased with the location. We always take the Airport Express bus (often being the only westerners on the bus!). It's easy, cheap (40 $HK) and you get a good view of HK on the way. The names of all the hotels around each stop come up on the digital display. The hotel has everything you need in a fairly small space - bathroom good - all marble and up to date. Hold out for a breakfast included in the price as hotel b/fasts are quite pricey.
Lovely buffet with all the choices - cereal, gorgeous fruit, full English and Asian. Only the tea and coffee were not up to scratch - often less than hot - but hey! Tea and coffee making in the rooms and more of anything on request. Also late checkout on request - ours was 12 am.
The location is just over the road from Temple Street Market where we spent many a happy,haggling hour. Also - on the way down Nathan Road to the Harbour front (20 mins walk and a must do in time for the 8.00pm laser show on the Island skyscrapers) you must visit Kowloon Park - an absolute haven in the middle of H/K madness ! Would use this hotel again for value for money, comfort and location.

Room Tip: Ask for an upgrade to a de luxe room
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank roblindag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 March 2012

As I had a number of small meetings planned in Hong Kong I booked a Biz-Suite. This was well equipped with free wi-fi, a good sized desk and a colour printer with fax and scanner. The separate sitting/office area proeved ideal for my meetings, mainly with two other people, and the E-Club facilities far exceeded my expectations. The staff in the E-Club were both courteous and helpful and the range of drings and refreshments were plentiful and of good quality.

Room Tip: If you are on business and need to arrange small meetings and do some work the Biz-Suite is highly r...
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  • Stayed March 2012, travelled on business
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barrie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shropshire
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 March 2012

This hotel in on Nathan Road, the famous golden shopping mile. Looks good from the outside, and the inside, although as you draw nearer to the hotel you do think oh dear this doesn't look good. But it is a lovely hotel. The staff on the concierge desk were brilliant, the staff at reception weren't very polite, a little abrupt really. But although the rooms are small, they are very clean, and you have everything that you need and more. Flat screen TV, hair dryer. It does lack storage though. But the hotel is used as a stop over for Australia, so most people don't stop longer than 3 days. The hotel has a lovely restaurant and cafe bar, and is a lovely area to be in. It has the most amazing living wall, as the hotel is very environmental friendly. Would defiantly stay again, as it is situated in an excellent area for walking, and all transport. All rooms have air con, and free safe.

Room Tip: Try and ask for a room front facing, although the views still aren't better, they are a little b...
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank susan h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cologne, Germany
Level Contributor
297 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 24 March 2012

This hotel located along Nathan Road, Temple Street is just right opposite the street. There are a lot of restaurants nearby within walking distance. The Jordan MTR station is just few minutes walk away. The hotel is quiet despite it's on a busy road. The room is consider spacious to Hong Kong standard. Housekeeping was good, they even fold our clothes which we layed them on the chair. Staffs are polite and helpful.

The only downside of the hotel is the slow check in and check out process, especially after a long flight and you are tired. It took them around 30 minutes to just check us in (2 rooms). These need improvement.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GuteReise88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESHKG, Manager at Eaton, Hong Kong, responded to this review, 30 March 2012
Dear Guest,

Thank you for posting your comments.

We are sorry for the long check-in time you experienced, normally the check-in will complete within 3 minutes, due to lack of information, such as your arrival time, our room status on that day, etc, we are unable to further investigate.

Nonetheless, we have briefed our colleagues to provide prompt and efficient services to our guest thus to minimize waiting time. Rest assured that we are constantly reviewing our working procedures to further improve our services.

Once again, thank you for your comments and we look forward to welcoming you back to Eaton Smart, Hong Kong.

Sincerely yours,

Stan Chau
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
perth
1 review
Reviewed 24 March 2012

The room was very modern and new. Size is a bit small but compare to most Hong Kong Hotels nowadays, it is considered on par.

The location is superb with easy access to train stations and close to the night markets

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bugleboydexter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 March 2012

Eaton Smart is a great place to stay if you're on a budget. Staff are relatively friendly but sometimes did not take the time to work problems out. There was one day when i was there and we came down to the bar near reception and noticed there were no lights on at the bar. Asking a staff member "what time does this open?" the response i got was "12pm". It was already past 1pm and yet no sign of any staff members for the bar... shouldn't there be someone managing that place?? Anyhow we went elsewhere and made no issue of it. The whole stay was overall good but all goodness was destroyed when upon checking out, I realised my credit card had been charged 3 times for the one room. They denied doing it and said they only had the one copy of the credit card. I eventually got my money back.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hmmmm595
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESHKG, Manager at Eaton, Hong Kong, responded to this review, 30 March 2012
Dear Guest,

Thank you for posting your comments.

We are sorry for the confusion on T Bar opening hours, we are flexible if guests need a drink in the morning, we have briefed our colleagues to attend the Bar and provide service to guests from noon time. Regarding your comment on credit card issue, we have double-checked and found no irregular transaction, due to limited information, we are unable to further investigate.

Once again, thank you for your comments and we hope to serve you again in the near future.

Sincerely yours,

Stan Chau
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Eaton, Hong Kong

Property: Eaton, Hong Kong
Address: 380 Nathan Road, Jordan, Kowloon, Hong Kong, China (Formerly Eaton Smart Hong Kong)
Region: China > Hong Kong > Jordan / Yau Ma Tei
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#44 Best Value Hotel in Hong Kong
#55 Family Hotel in Hong Kong
#64 Romantic Hotel in Hong Kong
#64 Business Hotel in Hong Kong
#75 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): £
Hotel Class:4 star — Eaton, Hong Kong 4*
Number of rooms: 465
Official Description (provided by the hotel):
Conveniently located in the very heart of Kowloon, Eaton, Hong Kong is only a few minutes' walk from Jordan MTR station. Look no further for some great complimentary activities including a daily Tai Chi Class, led by our Resident Tai Chi Master, and our exciting tours of the Jade and Temple Street markets as well as many other fascinating tourist hotspots. The rooftop swimming pool which is heated in winter, this place is a perfect spot to relax and sip a cool drink while our 24 hour Exert Fitness Centre provides you with extensive training equipment. The Hotel also offers a wide variety of dining options. With 4 restaurants and a bar including an extensive buffet restaurant, a traditional Cantonese restaurant, a chilled Japanese izakaya style restaurant, a coffee shop and an al fresco bar, you'll find something for everyone's tastes. You can also stay connected at Eaton, Hong Kong as all residents can enjoy complimentary hi-speed wifi for an unlimited number of devices. With a clever, modern design and a spirited "Can Do" attitude, Eaton, Hong Kong offers everything you need for a comfortable and enjoyable stay in this the most vibrant of Asian cities. ... more   less 
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Also Known As:
Eaton Smart Hong Kong Hotel Hong Kong
Eaton Hong Kong
Eaton Hotel Hong Kong
Hong Kong Eaton Hotel
Eaton Hong Hotel Kong

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