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Eaton, Hong Kong
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Reviews (4,186)
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All reviewsnathan roadclub roomjade marketjordan stationnight markettemple streetnathan rdrooftop poolfamily roomladies marketyau ma teibuffet breakfastrooms are smallcentral locationkowloon parktravel agentstandard room
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2,058 - 2,063 of 4,186 reviews
Reviewed 28 March 2014

Stayed here briefly both on our way to and from Australia. On both occasions we found the hotel perfect for a short stay, although the weather was too cool to enjoy the rooftop pool (it would be a godsend when the heat and humidity kicks in). We experienced a standard room on the way back but were upgraded on the way out. Both were small but adequate. Upgraded room was only a little bigger and with a larger en-suite, including a separate shower (with 2 shower heads!!!) as well as the bath with shower over - so many showers! Staff throughout were helpful and friendly. Location is good - in a busy area for loads of economical local style shops and restaurants (go on, be brave, you'll be made so welcome!). Further down Nathan Rd (towards peninsular), it tends to get more expensive and more upmarket retail. We were able to walk to the peninsular in 20-30 minutes depending on time of day, pedestrian traffic and lights, so if you do want to get out and about, it's not too far, plus there are several smaller markets nearby and the lovely Kowloon Park where you can feel completely away from it all among the trees, bird ponds (with flamingos) and a massive swimming pool complex - open air (although it was closed for refurbishment) and indoor.

We ate all our meals out except the excellent buffet breakfast (stocked impressively to every taste) which is discounted if booked through Reception to an amazing $100pp. The bar was not as expensive as hotel bars normally seem to be either. I also felt that for a good quality city centre hotel, the room price was pretty reasonable, although I thought £70 to extend check-out until 6pm was expensive - we didn't pay a lot more for the nights. Taxis to/from the airport worked brilliantly - the cost is about $250 each way and on the way from the airport there had been 4 of us with enormous suitcases and they were all piled into the boot and tied down, no trouble. So this could save you a lot on the train or shuttle and even for 2 people, the time-saving and convenience is worth it (30mins door to door).

By way of a trip down memory lane, we strolled to the peninsular and caught the Star Ferry (still only $2.50pp each way) to Central District where we caught the 15 Bus (about $9pp) to the top of Victoria Peak -a cliff-hanging ride (45-60 minutes each way) with stunning views at the top. A lovely way to spend a few hours if that's all you've got. The evening laser show is also still worthwhile although it was more commercial than I remembered - plenty of restaurants nearby in the new Harbour City complex.

Room Tip: No great views to be had. Not much difference in most room sizes
  • Stayed: March 2014, travelled as a couple
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3  Thank Roger V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2014

The Eaton is well situated and nearby the train station. Room is a little small and compact but comfortable. Nearby eating cafes.. Breakfast not so interesting .
Comfortable amenities and polite staff.

Room Tip: Request fro the non smoking refurbished room
  • Stayed: March 2014, travelled as a couple
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2  Thank sarahoneil7575
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2014

The room was very small, Even though I purchased the deluxe room i got a room for one person with a single bed that smells of cigarette smoke without the possibility to open a window to ventilate.

Why did not you change the room that I purchased in advance:

After a whole night of sleepless flight, I arrived at the hotel at 10:00 and only at 13:30 or so I got the room after a long wait at hotel lobby.

Since I purchased the room for only one night, and because I was very tired from the flight and the long wait for the room, I could not go back to the lobby and wait for another few hours to Room it booked in advance

I visited here on a business trip, so I was not looking for a holiday room standards but the value is not worth the price (and i didn't pay for it)

  • Stayed: March 2014, travelled on business
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Thank Nadoo007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eaton H, General Manager at Eaton, Hong Kong, responded to this reviewResponded 28 March 2014

Dear Guest,

Thank you for posting your comments.

We are very sorry to learn of your disappointments with the room and delay of check-in. Our normal check-in time is at 15:00 hrs, however we try our best to grant early check-in but is subject to room availability, we are sorry that we weren’t able to have a room ready to accommodate you right away when you arrived due to our full house situation. Windows are permanently closed in the rooms due to safety reason, however we should have ventilated and removed the smoking smell before you checked in. I am again very sorry for this.

We hope that you give us another chance, please contact our Assistant Manager at am@eatonhotels.com on your next visit.

Sincerely yours,

Shane Pateman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2014

This the 2nd time that I stayed in this hotel. The location is the best, as it is within stone throw to Temple street and many places of interest. The room is small but it is well layout and confortable. Ice machine is easily access and the aircon is clean. Well sure to stay here again.

Room Tip: Opposite the hotel, is a eatery call Tsui Hwa. The food is delicious and good.
  • Stayed: March 2014, travelled with friends
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Thank Leslie3663
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2014

Stayed at the Eaton for three nights at the beginning of our holiday before flying to Bangkok and Phuket. The hotel is situated in a good location and the room was very comfortable offering all amenities required. Breakfast was excellent and staff were very polite and couldn't do enough for us. We would definitely return to the Eaton.

Stayed: March 2014, travelled as a couple
1  Thank Janet C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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